Customer Ratings & Reviews
- Model:
- DCM2160B
- |
- SKU:
- 2613145
Customer reviews
Rating 4.5 out of 5 stars with 390 reviews
(390 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 12-Cup Programmable Coffee Maker for its ease of use, affordability, and the quality of coffee produced. Many appreciate the programmable timer feature, allowing for convenient morning brewing. Positive feedback also highlights the machine's reliability and attractive design. Overall, the product receives praise for its functionality and value.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Carafe seems thin
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee maker works fine but the carafe cracked on the 3rd pot of coffee without even bumping it. It seems to be thinner glass than my older Black & Decker coffee maker.
No, I would not recommend this to a friendRated 3 out of 5 stars
Great Morning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am pretty satisfied with this product. The only issues I have are the burner seemed to rust some and the buttons stick out a little too far in the front and can easily be accidentally pushed. Overall, pretty good product.
No, I would not recommend this to a friendRated 3 out of 5 stars
Brews good cup but very basic.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee maker brews decent cup but disappointed it does not have brew control button. Looking for very basic coffee maker then this would be great. Made out of cheap plastic.
I would recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for offering your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear that you were somewhat disappointed that your coffee maker is not equipped with a feature you'd prefer. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please contact us at [email protected] and reference ID number 41787838, so we can go over some options with you that we believe could improve your experience. We look forward to hearing from you.
Rated 3 out of 5 stars
OK coffee maker for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In general I like the coffee maker but was disappointed to find out that it did not have an automatic shut off. I thought that was a rather standard option on all coffee makers.
No, I would not recommend this to a friendRated 3 out of 5 stars
economy device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the picture cracked, very thin glass. If you are looking for very short term use or if you are a very delicate person, this is the coffee maker for you.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you've experienced with your coffee maker's carafe. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please contact us at [email protected] and reference ID number 41607127, so we can go over some options with you that we believe could improve your experience. We look forward to hearing from you.
Rated 3 out of 5 stars
Mine broke within a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went to put the pot back on the buener and it hit the sneak a cup thing and it broke right off. I still use it just can't get a cup until it's done brewing
No, I would not recommend this to a friendRated 3 out of 5 stars
Works for about six months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good coffee pot if you don't have hard water. Works great for about six months then it gets all clogged up. Cleaners don't seem to help for long.
I would recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Hi KLang,
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We're glad your coffee maker was working great initially, but we're sorry to hear it recently stopped brewing. Your coffee maker has a two year warranty, and we'd like to provide you with a remedy for this. Please contact us at [email protected] and reference ID number 41498859 so we can address your concerns. We look forward to hearing from you, KLang.
Rated 2 out of 5 stars
Performs as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue with this coffee pot is the basket must be in the proper place otherwise it will overflow.
No, I would not recommend this to a friendRated 3 out of 5 stars
It Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It a good coffee maker, does the job. However the clip under basket that detects if the carafe is there breaks very easily
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible coffee maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thiught defective, water everywhere but there are other poor reviews, returned with no problem to store
No, I would not recommend this to a friendRated 3 out of 5 stars
good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price is decent for the product... The programmable thing, is not so easy...
I would recommend this to a friendRated 3 out of 5 stars
Simple to use coffee maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basic model, good for daily use. Bought the product when it was on sale.
I would recommend this to a friendRated 3 out of 5 stars
coffeemaker brews good but a little too slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way it brews my coffee,but it does brew slowly.
I would recommend this to a friendRated 1 out of 5 stars
Didn't last 3 pots
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't my first choice but was told not to buy expensive unit. Power and clock buttons stopped working after three cycles. Continued to push and push and push. I'm out the $35 dollars as unit is out of state at college. Will never ever purchase a Black & Decker product. It's made of plastic and piece of junk. Save your money! I will stick with my Cuisinart❤️
No, I would not recommend this to a friendRated 2 out of 5 stars
Worth the money I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 1 year old and it's already acting up. Guess you get what you pay for. Don't buy this one.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We're sorry to hear that your coffee maker has stopped operating properly, and we'd like to address this for you under the two year warranty. Please contact us at [email protected] and reference ID number 41584399 so we can better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
Broken On Arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product had a huge crack on the bottom part, where the buttons are, on arrival. It is packed in a cardboard spacer that should prevent such damage. I am not convinced its plastic construction is up to snuff if it would be so easily broken.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We're sorry to hear that your coffee maker was damaged in shipping, and we'd like to address this for you under the two year warranty. Please contact us at [email protected] and reference ID number 41490625 so we can better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
Don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working less than a week after purchase. Made 2 pots of coffee a day for 5 days and it would no longer deliver the water from the tank to the filter.
No, I would not recommend this to a friendRated 1 out of 5 stars
Coffee Maker works occasionally.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this coffee maker several times and returned it. It would leak and spill liquid when it was brewing... Not sure why?
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for offering your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you experienced with your coffee maker. We strive to provide quality products and exceptional customer support, and we hope you’ll continue to consider us for your future purchases. If you’d like to relate your concerns to us directly, please contact us at [email protected] and reference ID number 41714309, so we can address them with you.
Rated 1 out of 5 stars
Return Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working. Had for ten days. twice ran only water for cleaning.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We're sorry to hear your coffee maker stopped brewing after several months of use, and we'd like to see if we can address this for you under the two year warranty. Please contact us at [email protected] and reference ID number 41449434 so we can better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
Brock on 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work good for 2 months and Brock...................
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We're glad your coffee maker started out working well, but we're sorry to hear that it has stopped brewing. Your coffee maker has a two year warranty, and we'd like to provide you with a remedy for this. Please contact us at [email protected] and reference ID number 41473061 so we can better assist you. We look forward to hearing from you.