Customer Ratings & Reviews

Not as good as expected! I have allergies and thought an air purifier would help and maybe they do but I did not see any difference with this one.

Looking at buying another one the end...........

My husband suffers from bad allergies. We had been eyeing different purifiers and couldn't settle on one until we saw the consumer reports review on this model. We decided to take a chance on it. This unit is SO incredible at removing dust in our environment that we are going to be purchasing a second one with Christmas money. My husband's allergies have been so improved, he's cut back on his allergy meds. On top of that, my asthma has improved as well. My son is no longer complaining that his throat hurts all the time. This unit is fantastic. On high, it sounds reminiscent of a wind tunnel. On medium/low, the volume is awesome and almost functions as a white noise generator - perfect for sleeping! You won't regret this unit. 15/10 score, no kidding.

After I started it, it seemed to be doing something. A couple weeks later, same amount of dust and cigarette oder.

An air purifier is supposed to clean the air, not add a chemical odor into the mix, it defeats the purpose. Took the unit out of the box, set it up, powered it on, and this blast of chemical odor was released into my bedroom. It did not go away either the more I ran the unit. Save yourself the headache (literally) and stear clear of this unit. Not very good quality control on Blueair's part. It's ashame as it is a very attractive, probably highly capable unit. Thanks to Best Buy's return policy, it was easy to take this back.

I’ve been using it for about 6 weeks; it runs 24 hours a day and I wake up with the same amount of congestion as before. Also, the light at the dial is quite bright (mine is in my bedroom

It's an ok air filter. I got it for the living room, but I think it doesn't do a great job. My room isn't big, but doesn't seem to remove or clean the air as it was advertised

Read many reviews that helped me decide on this product, but don't really see any major improvements in my allergies like some people said they did, so, not necessarily worth the money.

I purchased a new air purifier at full price. I received a used air purifier that not only had been returned by the previous owner, but his return label with his name and address were still on the box. Now I am being told that Best Buy no longer has this item in stock, so my only option is to return it for a refund. I ordered online and picked up at the store, but in order to return it, I need to go to the extra trouble of packaging it for mailing, or taking time off work for a pick up. And then I am left without an air purifier. I will not be shopping from Best Buy again.

Two of my friends have this air purifier, so I decided to get it based off their recommendations. When I brought it home, it worked well for a week or two, but then started to smell like burnt plastic. The smell was horrible so I had to turn it off. Of course, I’m past the 15 day return policy and now having to deal with Blue Air directly. Save yourself and find a different air purifier. I have a Honeywell and had zero issues the 3 years I’ve had it. If you do want this, purchase on Amazon as they have a better & longer return policy.

Loud Loud Loud - on its lowest settings its ok. On the medium setting, if there are things on such as a tv or radio its tolerable but annoying in a quiet room. On high its just plain Loud. If your getting on I would get it and use it while you are away from home, but I had to return the unit. Also only ONE button on the front and the slightest touch move the cleaner to a higher level,

I bought this after reading a number of glowing reviews, and really wanted to love it. Unfortunately it didn’t work as I’d hoped at all. I live in an apartment & primarily bought this to improve air quality & stave off cooking odors. At first I was just using it in my bedroom, and the difference in air quality was pretty much indiscernible. Then I tried using it near the kitchen to help eliminate/prevent cooking odors, and after 48 hours of running it on the highest setting, it’s done absolutely nothing to get rid of the food smell. I just wish I was still able to return it.

Our most disappointing purchase EVER through Best Buy in my 25 years as a loyal Elite Plus customer!! Does nothing that we could see in keeping dust and air contaminants down. The fan motor is so annoyingly loud other than at the lowest speed. We tried to put up with it at second and high speeds in order to reap some benefits but to no avail. Wish that we had decided to return it before it was too late. We usually donate items to others in need but this is such a piece of junk that we don't wish to subject anyone else to this product.

Top heavy, easily toppled by kids or pets. Would not replace.

The unit received top ratings in the consumer product reviews I read. I bought this product in part because of Energy Star rating. However, now have 13% increase in utility bill after using it. This was unexpected. It is hard to know how well it might be cleaning the air, but the uptick on the utility bill was immediately noticeable.

It is just ok. One good part is the outside cloth catches some of the dust but do not see a big change.

Not sure I'm a fan - not sure what it removes from the air.

Feels cheap but I know nothing about these air purifiers.

Despite Consumer Reports high satisfaction rating, this unit's removal of odors was minimal, but did not remove any dust particles. Item returned.

I had an ionic breeze from sharper image that’s lasted me a decade or more. I recently purchased this blueair with high hopes due to its great rating. Not only is it 10 x louder than my 15 year old ionic breeze, but I don’t notice that clean air smell that I got with my old air purifier. Overall I’m not happy with it and will be returning it here shortly.