Customer Ratings & Reviews
- Model:
- SHP65DM5N
- SKU:
- 6622846
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the product's exceptionally quiet operation and its effective cleaning performance. Many also appreciate features like the convenient third rack, ease of use, and generous capacity, as well as the helpful indicator light. On the other hand, some users have expressed concerns about lengthy cycle times, an unpleasant odor, and challenging connectivity. A few also mentioned a lack of clear guidance during installation.
This summary was generated by AI based on customer reviews.
bosch series 500 dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my new dishwasher does not dry my dishes. i am so upset.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi mickie, thanks for your review. We’re sorry to hear you’re experiencing drying issues. Here are some tips that can help maximize drying results:
1. Use Jet-Dry Rinse Aid to help dry dishes faster
2. Use Auto Cycle
3. Use the Sanitize or Extra Dry Cycles if applicable
If you have any additional questions, please contact our customer service team at 800-944-2904 for real-time assistance.
Bummer Bosch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher doesn't even clean kool aid residue from a plastic kid's cup and the drying cycle leaves plates with water droplets. I was so excited to buy a higher performance dishwasher, and I would not recommend this dishwasher.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for sharing your feedback. We’re truly sorry that your Bosch dishwasher hasn’t lived up to your expectations. At Bosch, we aim to provide outstanding cleaning and drying results, and we regret this hasn’t been your experience. We’d love the opportunity to assist you further. Please reach out to our team at 1-800-944-2904 or email us at BoschCare@bshg.com – we’re here to help.
Not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it delivered yesterday, with a timeframe from 7 in the morning to 7 in the evening. It leaks, and the air dry fiction (which is the sole reason I bought this model) is not working. Not impressed.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Thank you for your review. We're sorry to hear about the trouble you have had. Thankfully, Bosch products include a warranty to assist with repairs. Our team is happy to look into this and assist. Thank you!
Not happy with Bosch Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with my new dishwasher. It leaves a film on the dishes and I feel like they are dirty. I was excited to purchase a Bosch but I was much happier with my GE Profile machine.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Vivian, thanks for your review. If you're experiencing a film on your dishes after running them through the dishwasher, there are a few potential causes and solutions you can try: Check the dishwasher filter, Use the right detergent, Load dishes properly, and Clean spray arms and nozzles. You can find these instructions directly in your use and care manual.
Overstated to say the least
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible I’m not sure why it always continues to get good reviews, but it has a glitchy start system, and if the auto air doesn’t come on pop open, everything is soaking wet, it should dry decently without having to do the auto air which doesn’t always work return it asap
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NicholasY, thanks for your review. We are sorry to hear you are not getting the best drying results from this dishwasher model. Here are some tips that should help: 1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.* 2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results. 4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional assistance. Thank you.
Out of Stock after long wait
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately Best Buy informed after waiting quite a long time, they didn’t have the Bosch 500 in Black in stock. I ended up ordering the 800 and we love it.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi HortonProtectEarth, thank you for sharing your experience with us. We apologize for any inconvenience caused by the unavailability of the Bosch 500 Series dishwasher in Black. However, we're delighted to hear that you ended up ordering the 800 Series and that you love it. If you have any further questions or need assistance, please don't hesitate to reach out to our customer care team at 1-800-944-2904 for real-time support. Thank you for choosing Bosch.
BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 16 months. Outside one year warranty. Best Buy will not replace.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thanks for your review. We understand out-of-warranty repairs are disappointing and apologize for the inconvenience. If you have any questions or concerns, please feel free to contact our Bosch Customer Support team by calling 1-800-944-2904. Thank you.
Bad manufacturer warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and 2 months. Manufacturer warranty is only good for 1 year. Going to have pay $180 just to have a tech visit and diagnose plus pay for parts and $20 for every 6 minutes of work. Will not be buying Bosch again.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi AntonioP, thanks for your review. We understand out-of-warranty repairs are disappointing and apologize for the inconvenience. If you have any questions or concerns, please feel free to contact our Customer Support team by calling 1-800-944-2904. Thank you.
Tough to set up in Home Connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you are a technology wizard this dishwasher is impossible to set up in Home Connect.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi JoyceM, thanks for your review. We're sorry for your experience and apologize for any inconvenience or frustration this may have caused. Your feedback is important to us and will be shared with the appropriate groups as we're committed to continually improving our products and the overall customer experience. Feel free to contact our customer care team at 1-800-944-2904 for real-time product support if needed. Thank you for choosing Bosch.
not worth extra $
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to load. Dishes don't get completely dry. Would love to return
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Thank you for your feedback. We're truly sorry to learn about your experience. Your satisfaction is incredibly important to us. Please reach out to our customer care team at 1-800-944-2904 or BoschCare@bshg.com for further assistance—we're here to help!
- Pros mentioned:Cleaning performance, Noise level, Third rack
Very nice dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice dishwasher, very quiet, 3rd rack great for silverware. Does a great job cleaning. The door pops open when the cycle is done and the dishes dry perfectly. Not really sure I should have spent the extra money on the 800 which had a few more bells and whistles. I’m happy with 500, I have an open kitchen, this dishwasher is quiet
I would recommend this to a friend Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher damaged in installation/delivery. Still waiting for reinstall.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello and thanks for your review. To better assist you with your delivery and installation, please contact the Best Buy customer service department at 1-888-BEST BUY alternatively, you may call your local store, where an associate can provide you with the answer or transfer you to the appropriate department to address your situation.
Delay start requires app!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would they make the delay start feature only in the app? Just got this the other day and was extremely disappointed to learn one of the most important features is in the app only. Why should I have to connect a dishwasher to the internet and install an app, which will surely not be maintained for the next 15-20 years, in order to delay start the dishwasher? How much more would one extra button cost them?
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your review. We're sorry for your disappointment and we have forwarded your comments to our design team for their review and consideration.
- Pros mentioned:Capacity, Cleaning performance, Noise levelCons mentioned:Cycle time
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans extremely well, relatively quiet machine. Lots of room and many options to load items. One star off because the auto air function does not pop the door open enough to help dry the dishes. It opens to slightly more than "ajar." Also, normal cycle is very long- 160 min. There is a one hour option, but nothing that I can find that is a happy medium. Overall, very satisfied!
I would recommend this to a friend Quality and style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like Bosch -- quality made and very stylish.
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi WisconsinSon, thanks for your review. Customer satisfaction is our top priority, and our team is thrilled to hear that you're pleased with the quality and style of Bosch products. We greatly appreciate you taking the time to provide this feedback and thank you for choosing Bosch!
dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry dishes completely. Button malfunction after 2 weeks. Cannot change setting uness you reset the dishwasher
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi LucT, thanks for your review. We are sorry to hear you are not getting the best drying results from this dishwasher model. Here are some tips that should help: 1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.* 2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results. 4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional assistance. Thank you.
- Pros mentioned:Cleaning performance, Noise level
When all else fails, Bosch is the way to go
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank G-d for Bosch still having smaller (height wise) dishwashers that can fit the clearance of the space it had to go into. Not only does is quite perfectly fit the space that is shorter than standard dishwasher sizes, but it works beautifully well. Comes with sample packets to wash and do a deeper clean when you purchase it (to get a sense on how well that type of dish washing detergent sample you receive works). Its really quiet when it runs and does quite a masterful job cleaning the left over food/stains on our dishes. Very little left over water is found in the dishes after it runs as well. Highly recommend!
I would recommend this to a friend Very disappointed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied. Bottom dish rack comes off the guide rails every time it’s pulled out to add dishes- every time! Also doesn’t properly dry all the glasses
No, I would not recommend this to a friendBrand response from BoschAppliancesCA
Posted .Hi DavidC! Thanks for sharing your review of your Bosch dishwasher. We are sorry for any difficulties you've encountered with the rack design. Your feedback is important to us as we work to make our products and services even better. Please reach out to our customer care team at 1-800-944-2904 for assistance with the repair of your dishwasher. Thank you for choosing Bosch!
- Pros mentioned:Cleaning performance, Third rack
Exceptional appliance.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase! I actually watched the videos and used the recommended dish detergent and finishing rinse and it all worked exceptionally. It’s even connected to my phone to tell me when the cycle is done :-). Now if it would only unload itself! The top shelf for silverware is a nice change for me and it gets everything really clean. I love the door automatically opening at the end of some air drying. No spots, no dirt. Installation was a breeze! Armando and Jorge were great and very respectful. A great buy!
I would recommend this to a friend - Pros mentioned:Capacity, Noise level, Third rack
Buy this one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this dishwasher! It has lots of room, the second rack raises/lowers easily, and there is zero noise. Plus, it does a great job!
I would recommend this to a friend