Customer Ratings & Reviews
- Model:
- SHP65DM5N
- SKU:
- 6622846
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the product's exceptionally quiet operation and its effective cleaning performance. Many also appreciate features like the convenient third rack, ease of use, and generous capacity, as well as the helpful indicator light. On the other hand, some users have expressed concerns about lengthy cycle times, an unpleasant odor, and challenging connectivity. A few also mentioned a lack of clear guidance during installation.
This summary was generated by AI based on customer reviews.
too loud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this dishwasher at all.. I can hear it running and also very loud draining I can hear from 2 rooms away.I replaced a kitchen Aid so quiet I had to opened it to see if it had started.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello, thank you for your review. We're sorry to hear about the perceived sound level of your unit. Sound ratings are achieved in a laboratory style testing environment and may vary based on room acoustics, materials, or the quality of your hearing. Thank you.
Worked for one month…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about ten uses in the first month and now I’ve been waiting 2 weeks for a warranty repair and still no ETA for repair date.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Chris, thanks for sharing your review. We're truly sorry to hear about your experience with your Bosch dishwasher. Your feedback is incredibly valuable to us as we are committed to continuously improving our products, services, and overall customer experience. If you would like to provide additional details or need product assistance, please don't hesitate to contact our customer care team at 1-800-944-2904 or via email at BoschCare@bshg.com. Thank you for reaching out.
Waste of my time and money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel stopped working after 25 days. Have to contact Bosch
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MarkG, thanks for sharing your review. We're deeply sorry to hear about your experience with your Bosch dishwasher. Your feedback is valuable to us, and we want to address any concerns you may have. Please feel free to contact us at 1-800-944-2904 or Boschcare@bshg.com for further assistance. We genuinely appreciate your choice of Bosch and are here to help in any way we can.
Garbage
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke in 7 months, Repair took 3 weeks to get a tech onsite and another 5 weeks to repair.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your review. We understand the need for repairs are disappointing regardless of appliance age. Thankfully, Bosch products include a 1 year warranty to protect consumers against repairs. We're glad to hear you are in touch with our service team to resolve this.
Died after 6 Months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Died after 6 months and will not buy Bisch again.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Dman, thank you for your review. We're sorry to hear about the trouble you have had. Thankfully, Bosch products include a 1 year warranty to protect you from manufacturing defects like the one you may have experienced. Our team is happy to assist in setting up service. Connect with the Bosch team directly for help.
Horrible Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never make another purchase from Best Buy. Customer Service sucks, and people on the phone lie to you
No, I would not recommend this to a friendBrand response from BoschAppliancesCA
Posted .Hi, Headphones, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Please send us an email at bosch-canada-customer-support@bshg.com if assistance is needed with your dishwasher. Please know we are here to help. Thank you.
Don’t buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst dishwasher. Programming is not changeable no help in the store level. Dishes have to be dried by hand
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Vanessa, thank you for your review. We're sorry to hear about the poor drying results you're experiencing. Our team would be happy to help troubleshoot this, or any other issues you are experiencing with your dishwasher.
- Pros mentioned:Cleaning performance
Cleanest, dryest dishes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've wanted a new dishwasher for a long time. I've had a whirlpool for 6 years (choosen by someone else) and the last year the dishes werent getting as clean and they were always soaking wet. So I did my research and Bosch 500 was consistently ranked as one of the best. Although its now my most expensive appliance, its worth it for me. Family of 6, lots of dishes and I need a machine that works. This dishwasher is great. All dishes completely clean and dry! Looks great and sleek and modern too. Ive read reviews about people complaining about the tines and I really don't get it. All my dishes fit just fine, plates, bowls, cups, etc. The third rack is great because I use to have to use a basket to hold toddler cup parts, straws, baby items and now with the third rack I dont need the extra basket. Silverware basket is small but I kept my other one from the whirpool. I love all the different options like auto dry, deep clean and sanitize. Its just what I wanted and am officially old caring so much about a dishwasher
I would recommend this to a friend Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have it yet delivery is Dec 1st ordered in June with delivery for Sept
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Ronnie, thanks for sharing your experience. We are sorry to hear that the delivery of your dishwasher is taking longer than expected and apologize for any inconvenience caused to you. Order status and updates can best be obtained from your Best Buy retailer. While we know the wait is challenging, we hope you will consider Bosch's outstanding quality, design and performance worth waiting for. Thank you.
- Pros mentioned:Noise level, Third rack
Works Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. The third rack is very helpful and the adjustable rack simplifies loading of odd-shaped items. The controls are well labeled and very easy to operate. We especially like the quietness, so we barely know it's operating.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Great washer, definitely premium
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic dishwasher, very quiet and gets dishes sparkling clean.
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Cycle time
Cleans well but otherwise disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice looking dishwasher and it cleans well. However it doesnt really live up to the Bosch name. Issues: 1) Silverware tray is a joke (tiny). Thankfully i thought to keep the one from dishwasher I was getting rid of. 2) No indidator on dishwasher aide level. (Is it empty? Full?) 3) Very slow response on buttons and bug issue if you have to reset. 4) Resetting or cancelling a start causes it to get confused and it will START RUNNING with rhe door OPEN! 5) Have to be clever to get it to use auto air and 60 speed cycle together - choose auto, auto air, then chnage to 60 speed. Cannot choose auto air if it wasnt already lit up before selecting 60 speed. 6) 60 minutes speed takes hours. 7) The layout of the prongs on bottom rack are pretty horrible for anything odd shapped. Makes efficient loading difficult. 8) Even with auto air sometimes things are wet. I will call service to deal with the starting while door is open issue, and thankfully it cleans well but I wont be very sad when it dies in the future so I can replace it. ;)
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MissC, thanks for your review. We apologize for any disappointment or difficulties you may be experiencing with this appliance and for any inconvenience. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-944-2904. Thank you.
- Pros mentioned:Cleaning performance, Noise level
Satisfied until now.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and efficient so far! Will have to wait 12 months before a real review!!
I would recommend this to a friend - Pros mentioned:Noise level
Glad I bought this one.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still learning how to use the dishwasher. I like it. The nice thing is I don't have to slam the door shut just to get it to work like I did the old one. Pleased with my purchase
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
It's just the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.awesome!!! Fast, quiet, super clean! Best dishwasher!
I would recommend this to a friend - Pros mentioned:Noise level
Super quiet dishwasher!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased Bosch appliances before and are very happy with their quality and performance. This machine is very quiet and has so many features to choose from. We think a steel tub is the only way to go in a dishwasher.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Quiet, but pricey! Auto door opening is nice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and plenty of space for the bigger dishes. We like to top rack for spatulas and similar items. The utensils rack is way too small, so we kept our old one which was twice the size. The auto door open feature makes a huge difference with drying. The app is ok, but has a glitch every now and then. Probably not worth 1400.00 but my spouse is happy it’s quiet and a definite upgrade from the builder selected appliances.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love our new Bosch dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a geek squad member come out and explain how to use the dishwasher It really cleans the dishes well
I would recommend this to a friend Bosch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher. The ease of operation is better than other comparable dishwashers.
I would recommend this to a friend- Pros mentioned:Noise level
Great Dishwasher!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher and super quiet! Would recommend with open concept kitchens
I would recommend this to a friend