Customer Ratings & Reviews
- Model:
- SHP65CM2N
- SKU:
- 12370738
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
to a friend
Not happy with Bosch Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with my new dishwasher. It leaves a film on the dishes and I feel like they are dirty. I was excited to purchase a Bosch but I was much happier with my GE Profile machine.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Vivian, thanks for your review. If you're experiencing a film on your dishes after running them through the dishwasher, there are a few potential causes and solutions you can try: Check the dishwasher filter, Use the right detergent, Load dishes properly, and Clean spray arms and nozzles. You can find these instructions directly in your use and care manual.
Very nice dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice dishwasher, very quiet, 3rd rack great for silverware. Does a great job cleaning. The door pops open when the cycle is done and the dishes dry perfectly. Not really sure I should have spent the extra money on the 800 which had a few more bells and whistles. I’m happy with 500, I have an open kitchen, this dishwasher is quiet
I would recommend this to a friendOverstated to say the least
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible I’m not sure why it always continues to get good reviews, but it has a glitchy start system, and if the auto air doesn’t come on pop open, everything is soaking wet, it should dry decently without having to do the auto air which doesn’t always work return it asap
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NicholasY, thanks for your review. We are sorry to hear you are not getting the best drying results from this dishwasher model. Here are some tips that should help: 1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.* 2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results. 4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional assistance. Thank you.
not worth extra $
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to load. Dishes don't get completely dry. Would love to return
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Thank you for your feedback. We're truly sorry to learn about your experience. Your satisfaction is incredibly important to us. Please reach out to our customer care team at 1-800-944-2904 or BoschCare@bshg.com for further assistance—we're here to help!
Out of Stock after long wait
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately Best Buy informed after waiting quite a long time, they didn’t have the Bosch 500 in Black in stock. I ended up ordering the 800 and we love it.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi HortonProtectEarth, thank you for sharing your experience with us. We apologize for any inconvenience caused by the unavailability of the Bosch 500 Series dishwasher in Black. However, we're delighted to hear that you ended up ordering the 800 Series and that you love it. If you have any further questions or need assistance, please don't hesitate to reach out to our customer care team at 1-800-944-2904 for real-time support. Thank you for choosing Bosch.
Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher damaged in installation/delivery. Still waiting for reinstall.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello and thanks for your review. To better assist you with your delivery and installation, please contact the Best Buy customer service department at 1-888-BEST BUY alternatively, you may call your local store, where an associate can provide you with the answer or transfer you to the appropriate department to address your situation.
Bad manufacturer warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and 2 months. Manufacturer warranty is only good for 1 year. Going to have pay $180 just to have a tech visit and diagnose plus pay for parts and $20 for every 6 minutes of work. Will not be buying Bosch again.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi AntonioP, thanks for your review. We understand out-of-warranty repairs are disappointing and apologize for the inconvenience. If you have any questions or concerns, please feel free to contact our Customer Support team by calling 1-800-944-2904. Thank you.
Tough to set up in Home Connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you are a technology wizard this dishwasher is impossible to set up in Home Connect.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi JoyceM, thanks for your review. We're sorry for your experience and apologize for any inconvenience or frustration this may have caused. Your feedback is important to us and will be shared with the appropriate groups as we're committed to continually improving our products and the overall customer experience. Feel free to contact our customer care team at 1-800-944-2904 for real-time product support if needed. Thank you for choosing Bosch.
Works Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. The third rack is very helpful and the adjustable rack simplifies loading of odd-shaped items. The controls are well labeled and very easy to operate. We especially like the quietness, so we barely know it's operating.
I would recommend this to a friendDelay start requires app!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would they make the delay start feature only in the app? Just got this the other day and was extremely disappointed to learn one of the most important features is in the app only. Why should I have to connect a dishwasher to the internet and install an app, which will surely not be maintained for the next 15-20 years, in order to delay start the dishwasher? How much more would one extra button cost them?
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your review. We're sorry for your disappointment and we have forwarded your comments to our design team for their review and consideration.
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans extremely well, relatively quiet machine. Lots of room and many options to load items. One star off because the auto air function does not pop the door open enough to help dry the dishes. It opens to slightly more than "ajar." Also, normal cycle is very long- 160 min. There is a one hour option, but nothing that I can find that is a happy medium. Overall, very satisfied!
I would recommend this to a frienddont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry dishes completely. Button malfunction after 2 weeks. Cannot change setting uness you reset the dishwasher
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi LucT, thanks for your review. We are sorry to hear you are not getting the best drying results from this dishwasher model. Here are some tips that should help: 1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.* 2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results. 4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional assistance. Thank you.
Quality and style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like Bosch -- quality made and very stylish.
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi WisconsinSon, thanks for your review. Customer satisfaction is our top priority, and our team is thrilled to hear that you're pleased with the quality and style of Bosch products. We greatly appreciate you taking the time to provide this feedback and thank you for choosing Bosch!
Very disappointed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied. Bottom dish rack comes off the guide rails every time it’s pulled out to add dishes- every time! Also doesn’t properly dry all the glasses
No, I would not recommend this to a friendBrand response from BoschAppliancesCA
Posted .Hi DavidC! Thanks for sharing your review of your Bosch dishwasher. We are sorry for any difficulties you've encountered with the rack design. Your feedback is important to us as we work to make our products and services even better. Please reach out to our customer care team at 1-800-944-2904 for assistance with the repair of your dishwasher. Thank you for choosing Bosch!
Waste of my time and money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel stopped working after 25 days. Have to contact Bosch
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MarkG, thanks for sharing your review. We're deeply sorry to hear about your experience with your Bosch dishwasher. Your feedback is valuable to us, and we want to address any concerns you may have. Please feel free to contact us at 1-800-944-2904 or Boschcare@bshg.com for further assistance. We genuinely appreciate your choice of Bosch and are here to help in any way we can.
Worked for one month…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about ten uses in the first month and now I’ve been waiting 2 weeks for a warranty repair and still no ETA for repair date.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Chris, thanks for sharing your review. We're truly sorry to hear about your experience with your Bosch dishwasher. Your feedback is incredibly valuable to us as we are committed to continuously improving our products, services, and overall customer experience. If you would like to provide additional details or need product assistance, please don't hesitate to contact our customer care team at 1-800-944-2904 or via email at BoschCare@bshg.com. Thank you for reaching out.
too loud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this dishwasher at all.. I can hear it running and also very loud draining I can hear from 2 rooms away.I replaced a kitchen Aid so quiet I had to opened it to see if it had started.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello, thank you for your review. We're sorry to hear about the perceived sound level of your unit. Sound ratings are achieved in a laboratory style testing environment and may vary based on room acoustics, materials, or the quality of your hearing. Thank you.
Died after 6 Months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Died after 6 months and will not buy Bisch again.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Dman, thank you for your review. We're sorry to hear about the trouble you have had. Thankfully, Bosch products include a 1 year warranty to protect you from manufacturing defects like the one you may have experienced. Our team is happy to assist in setting up service. Connect with the Bosch team directly for help.
Garbage
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke in 7 months, Repair took 3 weeks to get a tech onsite and another 5 weeks to repair.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your review. We understand the need for repairs are disappointing regardless of appliance age. Thankfully, Bosch products include a 1 year warranty to protect consumers against repairs. We're glad to hear you are in touch with our service team to resolve this.
Horrible Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never make another purchase from Best Buy. Customer Service sucks, and people on the phone lie to you
No, I would not recommend this to a friendBrand response from BoschAppliancesCA
Posted .Hi, Headphones, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Please send us an email at bosch-canada-customer-support@bshg.com if assistance is needed with your dishwasher. Please know we are here to help. Thank you.