Customer Ratings & Reviews
- Model:
- SHP65CM5N
- SKU:
- 6542974
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 500 Series 24" Top Control Smart Built-In Tub Dishwasher for its quiet operation and effective cleaning performance. Many appreciate its ease of use, the convenience of the third rack, and the ample capacity it offers. However, some customers have expressed concerns regarding reliability, the control panel, price, and cycle time.
This summary was generated by AI based on customer reviews.
Bosch 500
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet operating unit. easy to operate and understand
I would recommend this to a friendDishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher damaged in installation/delivery. Still waiting for reinstall.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello and thanks for your review. To better assist you with your delivery and installation, please contact the Best Buy customer service department at 1-888-BEST BUY alternatively, you may call your local store, where an associate can provide you with the answer or transfer you to the appropriate department to address your situation.
Bummer Bosch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher doesn't even clean kool aid residue from a plastic kid's cup and the drying cycle leaves plates with water droplets. I was so excited to buy a higher performance dishwasher, and I would not recommend this dishwasher.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for sharing your feedback. We’re truly sorry that your Bosch dishwasher hasn’t lived up to your expectations. At Bosch, we aim to provide outstanding cleaning and drying results, and we regret this hasn’t been your experience. We’d love the opportunity to assist you further. Please reach out to our team at 1-800-944-2904 or email us at BoschCare@bshg.com – we’re here to help.
Noisy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes an unacceptable noise. not sure if it is normal or not representative at Best Buy so it shouldn’t be that noisy.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi KimberlyC, thanks for bringing this to our attention. We're very sorry to hear about the trouble you're experiencing with your dishwasher. This is not indicative of the high-quality and reliability our products are known for, and we apologize for any inconvenience. Our Customer Care team would be happy to provide real-time troubleshooting and/or assistance with scheduling a service visit. Please feel free to contact us at 1-800-944-2904. Thank you.
So So
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top rack is ALWAYS wet after running. Also have issues with my bill.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi DavidK, thanks for your review. We’re sorry to hear you’re experiencing drying issues. Here are some tips that can help maximize drying results:
1. Use Jet-Dry Rinse Aid to help dry dishes faster
2. Use Auto Cycle
3. Use the Sanitize or Extra Dry Cycles if applicable
If you have any additional questions, please contact our customer service team at 800-944-2904 for real-time assistance.
Bosch Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not overly impressed, given how much I paid for it.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi RichardH, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.
BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 16 months. Outside one year warranty. Best Buy will not replace.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thanks for your review. We understand out-of-warranty repairs are disappointing and apologize for the inconvenience. If you have any questions or concerns, please feel free to contact our Bosch Customer Support team by calling 1-800-944-2904. Thank you.
Disappointing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't do a great job cleaning. Cycles are long. No indicator light whether dishes are clean. No crystal/china cycle. Silver basket is comically small...bought a bigger one online. Not good value for the money. Liked our old KitchenAid much better, but it was 14 years old and on its last leg. Apparently, new KitchenAids aren't great either. Make sure you have the right plumbing setup before buying - we had to pay a plumber $1200.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Steve, thanks for your review. As a brand dedicated to customer satisfaction, we're truly sorry to hear about your disappointment. Please be assured that your feedback is very important to us and will be shared with the relevant groups for further consideration as we're committed to continuous improvement. If product support is needed, please contact our customer care team at 1-800-944-2904 for real-time assistance. Thank you for choosing Bosch.
Disappointed with bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First "new" machine that got delivered had water and mold. Second one also had water in it. They told me its because they test the machine at the warehouse. I have never heard os seen that with any other appliances I bought, even my old dishwasher when I bought it. They are normally come in a box, intact, brand new and not "tested". I would not recommend best buy.
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi FabiolaG, thank you for your review. We apologize for any disappointment you may have encountered with this appliance and for any inconvenience. If you have any product-related questions or concerns, we invite you to call our Customer Support team at 1-800-944-2904. Thank you.
Garbage with terrible service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective on arrival. 2+ weeks and still waiting for parts. It is a new dishwasher and they are gutting it for repairs less than 1 month in. Many features only available through phone app called Home Connect, but the home connect website says "Something went wrong. Try again later" when I try to sign up. App on phone won't connect to the dishwasher.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Michael, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. We understand you're working with our customer service team toward a resolution and would encourage you to remain in contact with them at 800-944-2904 if you need additional assistance.
Pretty disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans poorly compared to my old lg washer, the design of the inside is difficult to arrange in any way. Does not dry well and smells bad if you don't open it immediately after washing. Would not buy again. Pretty disappointed
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi KielS, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt show how much time remaining kinda ridicilous not to have it. You have to download an app and pair it with the washer then you can see the time remaining on your phone. Bad engineering.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your feedback. We have forwarded your comments to our design team for their review and consideration.
Broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to order another one cause the one delivered did not work
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi DanielV, we apologize if this has been your experience and appreciate you bringing it to the attention of our team. For troubleshooting and assistance, please call our Customer Care team at 1-800-944-2904. They will be more than happy to assist you in real-time and address any concerns you may have. Once again, we appreciate your feedback and apologize for any inconvenience caused. Thank you for giving us the opportunity to assist you further.
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry well and there is not a simple rinse cycle.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MorrisS, thank you for your review. We apologize if your experience with your Bosch dishwasher has not met your expectations. Your feedback is valuable to us and will be considered for future improvements. To enhance drying performance, we suggest activating the AutoAir® feature. This feature automatically opens the door at the end of the cycle, allowing moisture to escape and fresh air to circulate in. If you require further assistance, please don't hesitate to contact our customer care team at 1-800-944-2904. Thank you.
Free delivery is NOT free!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel a bit scammed by Best Buy and their business practices. They advertised a flat $29 delivery fee, but when the delivery people came they demanded $180 to install. I had to cough it up as I was in desperate need of this dishwasher. After scratching up my floors they left and I felt like a victim. Best Buy will not reimburse me for this. I would not recommend Best Buy for any dishwasher purchases. Be wary of this scam.
No, I would not recommend this to a friendDishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have liked instructions, as to how to set it??
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi SandraM, thank you for sharing your review. We apologize for any inconvenience caused. As part of our commitment to green energy, we have made all manuals available online for easy access. You can find instructions on how to set up your specific dishwasher model by downloading the Use & Care manual from our website. If you need further assistance, please contact our customer care team at 1-800-944-2904 or BoschCare@bshg.com. Thank you for choosing Bosch!
Do not recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher wasn’t worth the price tag. If you have a countertop that it will go under you won’t be able to see the settings. The plastic inside off gasses and leaves a fowl smell after the cycle is finished. I don’t recommend?
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi PKLO, thanks for your review. The SHP65CM5N features top mounted controls so that when the dishwasher is properly installed they will be hidden from view. If you have any questions or concerns about the operation of your dishwasher, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product issues you may have. Thank you.
Bad manufacturer warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and 2 months. Manufacturer warranty is only good for 1 year. Going to have pay $180 just to have a tech visit and diagnose plus pay for parts and $20 for every 6 minutes of work. Will not be buying Bosch again.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi AntonioP, thanks for your review. We understand out-of-warranty repairs are disappointing and apologize for the inconvenience. If you have any questions or concerns, please feel free to contact our Customer Support team by calling 1-800-944-2904. Thank you.
Not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it delivered yesterday, with a timeframe from 7 in the morning to 7 in the evening. It leaks, and the air dry fiction (which is the sole reason I bought this model) is not working. Not impressed.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Thank you for your review. We're sorry to hear about the trouble you have had. Thankfully, Bosch products include a warranty to assist with repairs. Our team is happy to look into this and assist. Thank you!
Not happy with Bosch Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with my new dishwasher. It leaves a film on the dishes and I feel like they are dirty. I was excited to purchase a Bosch but I was much happier with my GE Profile machine.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Vivian, thanks for your review. If you're experiencing a film on your dishes after running them through the dishwasher, there are a few potential causes and solutions you can try: Check the dishwasher filter, Use the right detergent, Load dishes properly, and Clean spray arms and nozzles. You can find these instructions directly in your use and care manual.