Customer Ratings & Reviews
- Model:
- SHP65CM5N
- |
- SKU:
- 6542974
Customer reviews
Rating 4.4 out of 5 stars with 622 reviews
(622 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Dry Quality4.4
Rating 4.4 out of 5 stars
- Cycle Options4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the 500 Series 24" Top Control Smart Built-In Tub Dishwasher for its quiet operation and effective cleaning performance. Many appreciate its ease of use, the convenience of the third rack, and the ample capacity it offers. However, some customers have expressed concerns regarding reliability, the control panel, price, and cycle time.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not happy with Bosch Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with my new dishwasher. It leaves a film on the dishes and I feel like they are dirty. I was excited to purchase a Bosch but I was much happier with my GE Profile machine.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Vivian, thanks for your review. If you're experiencing a film on your dishes after running them through the dishwasher, there are a few potential causes and solutions you can try: Check the dishwasher filter, Use the right detergent, Load dishes properly, and Clean spray arms and nozzles. You can find these instructions directly in your use and care manual.
Rated 1 out of 5 stars
Overstated to say the least
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible I’m not sure why it always continues to get good reviews, but it has a glitchy start system, and if the auto air doesn’t come on pop open, everything is soaking wet, it should dry decently without having to do the auto air which doesn’t always work return it asap
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NicholasY, thanks for your review. We are sorry to hear you are not getting the best drying results from this dishwasher model. Here are some tips that should help: 1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.* 2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results. 4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional assistance. Thank you.
Rated 1 out of 5 stars
dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry dishes completely. Button malfunction after 2 weeks. Cannot change setting uness you reset the dishwasher
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi LucT, thanks for your review. We are sorry to hear you are not getting the best drying results from this dishwasher model. Here are some tips that should help: 1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.* 2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results. 4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional assistance. Thank you.
Rated 2 out of 5 stars
Tough to set up in Home Connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you are a technology wizard this dishwasher is impossible to set up in Home Connect.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi JoyceM, thanks for your review. We're sorry for your experience and apologize for any inconvenience or frustration this may have caused. Your feedback is important to us and will be shared with the appropriate groups as we're committed to continually improving our products and the overall customer experience. Feel free to contact our customer care team at 1-800-944-2904 for real-time product support if needed. Thank you for choosing Bosch.
Rated 1 out of 5 stars
Died after 6 Months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Died after 6 months and will not buy Bisch again.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Dman, thank you for your review. We're sorry to hear about the trouble you have had. Thankfully, Bosch products include a 1 year warranty to protect you from manufacturing defects like the one you may have experienced. Our team is happy to assist in setting up service. Connect with the Bosch team directly for help.
Rated 2 out of 5 stars
Quality and style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like Bosch -- quality made and very stylish.
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi WisconsinSon, thanks for your review. Customer satisfaction is our top priority, and our team is thrilled to hear that you're pleased with the quality and style of Bosch products. We greatly appreciate you taking the time to provide this feedback and thank you for choosing Bosch!
Rated 1 out of 5 stars
Very disappointed!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied. Bottom dish rack comes off the guide rails every time it’s pulled out to add dishes- every time! Also doesn’t properly dry all the glasses
No, I would not recommend this to a friendBrand response from BoschAppliancesCA
Posted .Hi DavidC! Thanks for sharing your review of your Bosch dishwasher. We are sorry for any difficulties you've encountered with the rack design. Your feedback is important to us as we work to make our products and services even better. Please reach out to our customer care team at 1-800-944-2904 for assistance with the repair of your dishwasher. Thank you for choosing Bosch!
Rated 1 out of 5 stars
Waste of my time and money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel stopped working after 25 days. Have to contact Bosch
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MarkG, thanks for sharing your review. We're deeply sorry to hear about your experience with your Bosch dishwasher. Your feedback is valuable to us, and we want to address any concerns you may have. Please feel free to contact us at 1-800-944-2904 or Boschcare@bshg.com for further assistance. We genuinely appreciate your choice of Bosch and are here to help in any way we can.
Rated 1 out of 5 stars
Worked for one month…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about ten uses in the first month and now I’ve been waiting 2 weeks for a warranty repair and still no ETA for repair date.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Chris, thanks for sharing your review. We're truly sorry to hear about your experience with your Bosch dishwasher. Your feedback is incredibly valuable to us as we are committed to continuously improving our products, services, and overall customer experience. If you would like to provide additional details or need product assistance, please don't hesitate to contact our customer care team at 1-800-944-2904 or via email at BoschCare@bshg.com. Thank you for reaching out.
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke in 7 months, Repair took 3 weeks to get a tech onsite and another 5 weeks to repair.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your review. We understand the need for repairs are disappointing regardless of appliance age. Thankfully, Bosch products include a 1 year warranty to protect consumers against repairs. We're glad to hear you are in touch with our service team to resolve this.
Rated 1 out of 5 stars
Horrible Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never make another purchase from Best Buy. Customer Service sucks, and people on the phone lie to you
No, I would not recommend this to a friendBrand response from BoschAppliancesCA
Posted .Hi, Headphones, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Please send us an email at bosch-canada-customer-support@bshg.com if assistance is needed with your dishwasher. Please know we are here to help. Thank you.
Rated 1 out of 5 stars
Don’t buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst dishwasher. Programming is not changeable no help in the store level. Dishes have to be dried by hand
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Vanessa, thank you for your review. We're sorry to hear about the poor drying results you're experiencing. Our team would be happy to help troubleshoot this, or any other issues you are experiencing with your dishwasher.
Rated 1 out of 5 stars
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not have it yet delivery is Dec 1st ordered in June with delivery for Sept
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Ronnie, thanks for sharing your experience. We are sorry to hear that the delivery of your dishwasher is taking longer than expected and apologize for any inconvenience caused to you. Order status and updates can best be obtained from your Best Buy retailer. While we know the wait is challenging, we hope you will consider Bosch's outstanding quality, design and performance worth waiting for. Thank you.
Rated 3 out of 5 stars
Cleans well but otherwise disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice looking dishwasher and it cleans well. However it doesnt really live up to the Bosch name. Issues: 1) Silverware tray is a joke (tiny). Thankfully i thought to keep the one from dishwasher I was getting rid of. 2) No indidator on dishwasher aide level. (Is it empty? Full?) 3) Very slow response on buttons and bug issue if you have to reset. 4) Resetting or cancelling a start causes it to get confused and it will START RUNNING with rhe door OPEN! 5) Have to be clever to get it to use auto air and 60 speed cycle together - choose auto, auto air, then chnage to 60 speed. Cannot choose auto air if it wasnt already lit up before selecting 60 speed. 6) 60 minutes speed takes hours. 7) The layout of the prongs on bottom rack are pretty horrible for anything odd shapped. Makes efficient loading difficult. 8) Even with auto air sometimes things are wet. I will call service to deal with the starting while door is open issue, and thankfully it cleans well but I wont be very sad when it dies in the future so I can replace it. ;)
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MissC, thanks for your review. We apologize for any disappointment or difficulties you may be experiencing with this appliance and for any inconvenience. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-944-2904. Thank you.
Rated 4 out of 5 stars
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans extremely well, relatively quiet machine. Lots of room and many options to load items. One star off because the auto air function does not pop the door open enough to help dry the dishes. It opens to slightly more than "ajar." Also, normal cycle is very long- 160 min. There is a one hour option, but nothing that I can find that is a happy medium. Overall, very satisfied!
I would recommend this to a friendRated 4 out of 5 stars
Quiet, but pricey! Auto door opening is nice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and plenty of space for the bigger dishes. We like to top rack for spatulas and similar items. The utensils rack is way too small, so we kept our old one which was twice the size. The auto door open feature makes a huge difference with drying. The app is ok, but has a glitch every now and then. Probably not worth 1400.00 but my spouse is happy it’s quiet and a definite upgrade from the builder selected appliances.
I would recommend this to a friendRated 4 out of 5 stars
So far so good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had my Bosch 500 for a few weeks, and I am pleased with it so far. Only time will tell on how it holds up but as long as the dishes are clean, I am happy.
I would recommend this to a friendRated 4 out of 5 stars
Great Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as quiet as I would have thought, but it is still quiet and a great dishwasher.
I would recommend this to a friendRated 4 out of 5 stars
Good not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly quiet unit and washes dishes well. Not a fan of the flatware basket and the rinse aid level is hard to determine.
I would recommend this to a friendRated 5 out of 5 stars
Loving my Bosch 500!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never would've thought that i'd love a dishwasher so much, but I do! I didnt' necessarily NEED a high-end dish washer, but after a friend recommended Bosch, I went with it. It's funny to me that I write this, but this has honestly been a highlight of my kitchen. I'm looking forward to ordering a refrigerator and microwave next!
I would recommend this to a friend


























