Customer Ratings & Reviews
- Model:
- SHP78CM5N
- SKU:
- 6542977
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 800 Series 24" Top Control Smart Built-In Tub Dishwasher for its quiet operation and exceptional cleaning performance. Many appreciate the convenience of the third rack and the ample capacity it offers. However, some customers have noted concerns about a lingering odor, extended cycle times, and confusing controls.
This summary was generated by AI based on customer reviews.
Noisy when draining
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, but when draining makes a horrible noise. Technician checked to see if any obstruction in drain line. Still acting up after draining. Will need to see if still an issue, but new machine and took away a 13 yr old Bosch dishwasher that worked better than this one p. So far do not recommend unless is not common in this model.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Mell, thanks for your review. We are sorry to hear that your dishwasher is not working as it should and we apologize for the inconvenience. If you have any questions about the warranty or if you need help locating a Bosch authorized service provider in your area, please call us at 1-800-944-2904.
Best Buy Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review the product as I have not received it. It was suppose to come today but apparently the product is out of stock. I am paying for a product that Best Buy doesn’t even have. Plus the installer never bothered to tell me it was out of stock. He just didn’t bother to show up.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi SandraM, thanks for reaching out. We're very sorry to hear about your experience. We recognize this must be incredibly frustrating and apologize for the delay and inconvenience. Order status and updates can best be obtained from your Best Buy retailer. While we know the wait is challenging, we hope you will consider Bosch's outstanding quality, design and performance worth waiting for. Thank you.
Small area inside
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't perform as smartly as expected. Also area inside the machine itself is small
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi OGupta, thank you for sharing your review of your Bosch dishwasher. We apologize if it hasn't met your expectations in terms of performance and interior space. Your feedback is important to us as we continuously strive to improve our products. If you have any specific concerns or need assistance, please don't hesitate to reach out to our customer care team at 1-800-944-2904 for real-time support. Thank you for choosing Bosch.
Bosh dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher door quality isn’t good and door doesn’t latch
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi IrinaZ, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.
Does not dry, smells funny.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont spend money on a useless machine claiming to dry plastic ware. The inside is all plastic and water beads up on it at every cycle.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your review. We're sorry to hear about the poor drying results you are experiencing. Our team would be happy to look into this to see how we may assist. Connect with the Bosch team directly for troubleshooting.
- Pros mentioned:Cleaning performance, Noise level, Rack design
Good value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washing. Third shelf very useful. Very quiet operation. No user manual included. Must obtain from website.
I would recommend this to a friend I miss the Delay button.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great at washing and drying dishes. It is awful at delaying the start. There’s no button – you need to use an app, and the app is hot, wet garbage.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi DHStuckey, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Your feedback is valuable to us, as it helps us identify areas where we can improve our offerings and ensure a better customer experience. Our Bosch customer care team is available at 1-800-944-2904 if any assistance is needed. Please know we're here to help. Thank you.
Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay good dishwasher better than expected. Long lasting p
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Bris, thank you for your review of your Bosch dishwasher. We're glad you found it to be better than you expected and long-lasting. Your feedback is valuable to us and greatly appreciated. If you'd like to share additional details about your experience or need assistance, please feel free to contact our customer care team at 1-800-944-2904 or BoschCare@bshg.com. Thank you for choosing Bosch.
BOSCH - 800 SERIES 24” TOP DISH WASHER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Aug 26, 2024. Now it is Nov. 16, 2024. It is still not working. Hasn’t worked from Day 1… they have givin me the run around. And stil not working. Their service is LESS THAN ONE STAR.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi TheresaA, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Our Customer Care Team is available at 1-800-944-2904 if assistance is needed with your dishwasher. Please know we're here to help. Thank you.
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry and clean properly the dishes Hard instructions to follow to change the settings Don’t recommend buying it
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NoraF, we're sorry to hear you're not getting the best drying and cleaning results from your dishwasher. Here are some tips that should help: 1: The use of a rinse agent such as Finish® Jet Dry® rinse aid to help dishes dry faster. 2: For everyday use we recommend the Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3: Selecting special drying options like Sanitize and Extra Dry, these operate at a higher temperature and help enhance drying results. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional real-time assistance. Thank you.
- Pros mentioned:Cleaning performance, Noise level
Worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth every penny. It runs whisper‑quiet, and everything comes out spotless and perfectly dry. And since it’s a Bosch, I feel totally confident in the quality and reliability
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
At Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally, a dishwasher that really cleans dishes and puts the sparkle in glassware and is so quiet you don’t even know it is “on”!!! Bravo!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Rack design
Great dishwasher!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new dishwasher performs very well, has a third rack which have come to find irreplaceable. Dishes are very clean and dry with the drying module included. It is an optional selection for most cycles. Great dishwasher!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Excellent dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quite and cleans dishes very good. Worth the money
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
GREAT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Dishwasher and EXTREMELY quiet. Cleans very well. Would recommend to anyone.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level, Rack design
Great dishwasher.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dishwasher. Our dishes have never been so clean, it's almost silent (you can barely hear it while standing next to it), and the three levels of racks are great. The only downside is the touch controls are finicky (sometimes they don't respond), and the app integration is only so/so.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Great Dishwasher, WiFi is 2.4 GHz only
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it so far. Super quiet. Crystal Dry is amazing. Not too many bells and whistles. Worth the cost. At first I had issues connecting to the app, and after some trial and error, I found out it was because the dishwasher WiFi is 2.4 GHz only. I use an eero mesh internet system that automatically toggles between 2.4 and 5 GHz, and when a device is 2.4 GHz only it can sometimes have issues connecting. This is not a fault of Bosch's but moreso the eero design in my opinion. I was happy when I could finally get it to connect. I wish the dishwasher showed the remaining time on the display while it is running, but I will now use the app for that.
I would recommend this to a friend - Pros mentioned:Capacity
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As far as dishwashers go, this one seems swell so far. Intuitive, minimalist, lots of room. Our previous Bosch lasted 16 years and probably averaged 4 loads a week over that span - big family.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Bosch 800 Series quiet operation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bosch 800 series works well and is very quiet. The run time is a longer than the old GE dishwasher. Installation was easy. The effort was just preparing the cabinet opening - refinishing surrounding wood and applying polyurethane for moisture protection. These newer dishwashers door opening swing lower than the older units - hence you tend to reach down more. Overall, happy with the purchase - replacing 46 year old GL washer.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level, Rack design
Good drying and quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It dries very well and is extremely quiet while running. The top utensil rack is also nice.
I would recommend this to a friend