Customer Ratings & Reviews
- Model:
- SHPM78Z54N
- |
- SKU:
- 6360640
Customer reviews
Rating 4.6 out of 5 stars with 1112 reviews
(1,112 customer reviews)Rating by feature
- Cleaning Quality4.7
Rating 4.7 out of 5 stars
- Dry Quality4.6
Rating 4.6 out of 5 stars
- Cycle Options4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 800 Series dishwasher's quiet operation, excellent cleaning performance, and the convenient third rack. Many appreciate its ease of use and large capacity, although some users note that the controls may take time to master and that cycle times are longer than some competitors. A few customers reported issues with reliability and an unusual odor. The high price point was also a recurring concern for some buyers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Clean & dry everything
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ceramic & plastic wares come out clean & dry at end of cycle. However, not as quiet as my old Kenmore Elite. I had to put my ear on my old Kenmore Elite’s door to hear anything. I can hear this Bosh dishwasher ‘working’ while standing in my little galley kitchen. But, that’s not a deal breaker. Still satisfied for the price paid.
I would recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
Mrs Navy Career Veteran retired.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEWARE THIS DISHWASHER IS THE WORST. I purchased this dishwasher and I had nothing but problems. A code kept coming up and the dishwasher wouldn’t work. All different codes and different times. This started after I month after being installed. I had to use utube to get instructions on how to fix and still a different code would again appear. Many people complaining online about this dishwasher. COMPLETE JUNK. When I purchased a different dishwasher a week ago the woman at Lowe’s stated that I was the fifth person today to complain about Bosch. Do not buy because it will be on the curb within a year. Very sad and very expensive lesson.
This review is from Bosch - 800 Series 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBa - Stainless Steel
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Dear valued Bosch customer, we're sorry to hear of this experience with your dishwasher. This sounds very unusual and we're sorry we didn't have an opportunity to review this to see how we can help get it resolved within the warranty coverage. If you have any unanswered questions please call our Bosch 24/7 Customer Support at 800-944-2904 or email BoschCare@bshg.com with your information. Our team is available to answer those questions for you.
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Change in brands
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement dishwasher. Normally we would never have purchased this brand, but after Comsumer Report research, I was convinced we needed to give this brand a try. So far we are very impressed with the cleanliness of our dishes and how quiet it operates. It gets a high five from us.
I would recommend this to a friend Rated 3 out of 5 stars
Not that greatp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has leaked on us a few times and have had technicians out multiple times. 4.5 years old and already replacing it
This review is from Bosch - 800 Series 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBa - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Gpg12, we apologize this has been your experience, and we appreciate you bringing it to our attention. If service is needed, please call our Customer Support at 800-944-2904 for real-time assistance. We hope this information helps, and thank you for choosing Bosch.
- Pros mentioned:Noise level
Rated 1 out of 5 stars
Poor rack design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst rack layout ever. Good luck loading any casserole dishes or anything larger than a flat dinner plate. This dishwasher is a joke! Also does not generate sufficient heat to completely dry the dishes. But the good news is, it’s quiet. I miss my builder grade GE, it had great load flexibility, dried the dishes and didn’t stink like our Bosh if the door is was closed for more than a day.
This review is from Bosch - 800 Series 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBa - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello, thank you for your review. We're sorry to hear about your disappointment with the rack design in your new Bosch dishwasher, and we've forwarded your comments to our design team for their review and consideration. Please visit the Bosch website for helpful tips on how to get the most out of your Bosch dishwasher. Thank you!
Rated 5 out of 5 stars
Fantastic product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine offers the most amazing features and best product support
This review is from Bosch - 800 Series 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 40 dBa - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Noisier than advertised.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is noisy! I expected much quieter. When I first started running it I thought it sounded loud which inspired me to get my sound meter. Sure enough, the sound/db meter registers 56 Db (full or empty) which is much higher than the Bosch advertising claims that this machine is a "Super Silence Plus 42 DBa". I've had the repair guy out twice. Sorry I bought this.
This review is from Bosch - 800 Series 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBa - Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Great if you like to tinker with broken things
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher less than two years ago. The first version didn't work so Best Buy came and got it and then brought another one telling me I had to install it myself. I got someone to help install it and it worked. Soon after that it got stuck on a setting for about a month. When I finally got it to change settings little parts began to fall off. I would run the dishwasher and then open it to find parts sitting in the racks. Now about every three months its starts sending dirty water into the dishwasher and making everything smell bad. I have to take everything apart and run it 6 times with baking soda and vinegar and plunge out the drain to make it work again. Even then it doesn't work very well. Go ahead and search this dishwasher and you will see that this is common. I'm not sure how this thing gets so many good reviews. One giant piece of junk for over $1,000.
This review is from Bosch - 800 Series 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBa - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Elsjan, thanks for reaching out. We're sorry to hear of your disappointment with your dishwasher. Please give our 24/7 Bosch Customer Support a call at 800-944-2904 with the specifics and your contact information. Our team would be happy to help find a resolution to these issues.
Rated 3 out of 5 stars
Must rinse dishes b4 putting in. Today's DWs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality gone down over past 10-20 years! Must rins
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello, thanks for this review. It is not necessary to pre-rinse dishes prior to loading, and doing this can actually hamper cleaning results further. We're happy to troubleshoot this with you, please connect with our team so we may assist directly. Thank you!
Rated 1 out of 5 stars
Overpriced, unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soap dispenser drawer will fail out of nowhere so you’ll waste soap, water and 2.5 hours of energy for an overpriced machine running without actually cleaning your dishes. The manufacturer’s warranty is just 1 year long which is nonsense on something supposedly this high end. On my own fixing it. Will never buy Bosch again as they’re clearly junk like every other modern manufacturer.
This review is from Bosch - 800 Series 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 40 dBa - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi llIlIlIIIl, thanks for taking the time to share your review. We're sorry to hear about your experience and apologize for any inconvenience or disappointment. For assistance, please feel free to connect with our customer care team at 1-800-944-2904 for real-time support. Thank you.
Rated 1 out of 5 stars
Racks rusted. Bosch wont help under their 5year wa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Racks rusted in 3 years. Bosch won’t help under warranty. They want invoice with store adress on it. Best buy wont provide any other invoices except what I already have in my account.
This review is from Bosch - 800 Series 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBa - Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Have had it one week. Bottom rack collapses when filled and doesn't roll in. Stainless steel door shows every fingerprint, towel mark. Flimsy made. Trying to return it. Had a Bosch for years and it was a quality product. This one is just garbage. We hate it.
This review is from Bosch - 800 Series 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBa - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Dear Valued Bosch Customer, we're sorry to hear of you're having this bad experience with this Bosch dishwasher model. Our Bosch 24/7 Customer Support team is available and would be happy to help. Please give us a call at 800-944-2904 or email [email protected] with all your information. We can assist further and provide some troubleshooting tips.























