Customer Ratings & Reviews
- Model:
- SHX78CM4N
- SKU:
- 12181479
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's quiet operation and exceptional cleaning performance as its most significant strengths. They also appreciate its thoughtful rack design, ample capacity, and ease of use. However, some users have noted concerns regarding a lingering detergent smell, extremely long cycle times, and unreliable WiFi connectivity.
This summary was generated by AI based on customer reviews.
the best dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best dishwasher I have ever had. I don't need to prewash. It is just a perfect dishwasher."
I would recommend this to a friendGood Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great experience fro Best Buy Team
I would recommend this to a friendDirect replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to replace our 800 series that started leaking.
I would recommend this to a friendVery Small Cutlery Basket and Poor Drying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher cleans fine, but drying is far from good. The door has to stand open for 30 - 60 minutes with steam coming out to get the dishes dry. However, the worst thing about this dishwasher is the tiny cutlery basket for holding forks, spoons, etc. Our very old Bosch dishwasher had a much superior larger basket. Whoever did the design on this, especially the small cutlery basket, should be fired. Bosch should send all purchasers a new larger basket for free.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi GaryC, we are sorry to hear that you are not getting the best drying results from this dishwasher model. Here are some tips that should help: 1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.* 2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results. 4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional assistance. Thank you.
Only the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding install team and a great product. They came in time
I would recommend this to a friendEvaluation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and installation. I would continue to order products like this from BestBuy.
I would recommend this to a friendBosch - 800 Series DW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Second Bosch dishwasher and they never have disappointed.
I would recommend this to a friendNot particularly special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Put in the knives and forks on the top row seems like an unnecessary extra effort rather than simply putting them in the basket like nearly all dishwashers. It definitely doesn’t wash them any better. The ultra drying benefit seems unnoticeable. Overall, I don’t think the machines anything special. It’s overly and unnecessarily complicated and sometimes requires you to use the app on your phone rather than simply pressing buttons. Cleaning process takes hours.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi DanT, thank you for your review. We sincerely apologize for any disappointment or difficulties you may be having with this appliance and for any inconvenience it has caused. Your feedback is very important to us, and we will forward it to our product design team for their careful consideration. If you have any further questions or concerns, please call our Customer Support team at 1-800-944-2904. Thank you.
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific dishwasher. Eating utensil rack unique and works well with lots of space.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and excellent services. Would recommend
I would recommend this to a friendA Quiet and Powerful Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A powerful and quiet dishwasher that is among the best I've ever used.
I would recommend this to a friendDefective product, bad service - not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this dishwasher as it is a Consumer Reports recommended model, but the unit is defective. It shows an E31 error message, which I am told is a malfunctioning heat pump. This is disappointing for a brand new machine. I will give Bosch credit for friendly telephone customer service reps, but not for much else. They use a service contractor in my area, and the contractor was unwilling to try to come when I am available, so I have to work with their schedule, which means a week before they can repair the unit (if it can be repaired), The first thing the contractor did was to inform me that if the problem was not a manufacturing defect I would be responsible for the cost of the service call, and the email from Bosch states I have a "credit" toward the repair, not that it will be covered in full, which leaves me wondering they will try to get out of paying. I would return the unit to Best Buy, but I paid my handyman to install the unit as part of a larger kitchen project and I would be out the cost of the installation. Based on this experience I recommend neither this dishwasher, nor Bosch.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi JosephW, thank you for your review regarding your dishwasher. We are sorry to hear that it has stopped working and apologize for any inconvenience this may have caused. We understand that it can be frustrating when an appliance is in need of repairs, but we trust that our authorized service technician will be able to restore your dishwasher to full operation. If you have any questions regarding your warranty or anything else, please do not hesitate to contact our Customer Support team at 1-800-944-2904. We appreciate your patronage and hope to continue serving you in the future. Thank you once again for providing us with your feedback.
D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great¡!!¡@@@@@@@@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBosch 800
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher works great! The installers were also great.
I would recommend this to a friendBosch Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Dishwasher. Does a great job on dishes.
I would recommend this to a friendDISAPPOINTING!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After consulting, consumer reports, I purchased a Bosch dishwasher because they were the biggest rated. I hate it! I don’t like the racks: the third rack seems unnecessary and interferes with the operation of the middle rack. I keep pouring rinse aid in it and it seems to go into a bottomless hole. The angle of the tines in the bottom rack seem backwards to me.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Bobby, thanks for your review. We apologize if you are experiencing difficulties with your new dishwasher. The following link provides tips on loading your dishwasher for best results: https://www.bosch-home.com/us/experience-bosch/tips-and-tricks/all-articles/how-to-load-your-bosch-dishwasher. If you have any questions, please contact our Customer Support team at 1-800-944-2904. Thank you.
Bosch Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product our 2nd Bosch dishwasher and thoroughly satisfied
I would recommend this to a friendNice upgrade with Bosch Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and working very well. Very pleased with the 800 series.
I would recommend this to a friendBosch 800 Series Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Wish "Auto" wash wouldn't take >2 hours.
I would recommend this to a friendBest product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best products !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend