Customer Ratings & Reviews
- Model:
- SHX78CM4N
- SKU:
- 6543002
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher highly for its quiet operation and exceptional cleaning performance, leaving dishes sparkling clean. Many also appreciate the added convenience of the third rack. There were no negative features mentioned about this product.
This summary was generated by AI based on customer reviews.
POOR COMMUNICATION AND DELIVERY/INSTALLAN ISSUES!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can I rate a product that was bought on Dec. 20th, 2025 and has still not been delivered and installed? I am very disappointed with Best Buy and this entire process. I have called everyday the week of Jan. 5th, 2026. so, this is more of a rating on Best Buy and customer service. You cannot directly contact the store Your call is forwarded to their customer service hub. Product was supposed to be delivered/installed on Jan. 5th, 2026 and then postponed to Jan. 8th, 20216, and then postponed to Jan. 15th, 2026. Now I keep receiving rescheduling emails. Every time I put in Jan. 15th about 4-5 hrs. later I get another email. It's almost laughable how upset I am with this entire process and I am a Best Bu/ member whatever that means? About ready to cancel this whole thing.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello, to better assist you with your situation, please contact the Best Buy customer service department at 1-888-BEST BUY alternatively, you may call your local store, where an associate can provide you with assistance or transfer you to the appropriate department.
Amazing dishwasher
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is amazing! The three adjustable shelves are so convenient. The dishes come out spotlessly clean without a lot of pre-cleaning. The app features are also a plus!
I would recommend this to a friendQuietest Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is virtually no noise from the dishwasher. My only complaint is the drying. Most often I have to dry the dishes by hand, It washes excellent!
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi ThersaG, thanks for your review. We are sorry to hear you are not getting the best drying results from this dishwasher model. Here are some tips that should help: 1. Use Finish® Jet Dry® rinse aid to help dishes dry faster. *This doesn't have to be added for each cycle, you fill the reservoir then the dishwasher will indicate when the reservoir is empty and needs to be refilled.* 2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results. 4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional assistance. Thank you.
Quality and Quite!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had Fisher Paktel dishwashers. I still have two, however needed another dishwasher. I love this Bosch. I'm so happy it has a light showing it's running. It's so super quiet. The dishes come out sparking clean. The extra rack for cutlery and especially utensils is so great for people who cook a great deal. Best dishwasher I've used in many years.
I would recommend this to a friendBest dishwasher ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I’ve ever been excited about doing dishes. And it’s true folks…you only need to scrape your dishes and put them in the dishwasher. No need to rinse. AND it dries everything completely.
I would recommend this to a friendAwesome
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely quiet, cleans exceptionally well, looks great
I would recommend this to a friendBosch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is a major change from my old dishwasher. I have to get use to all the updates and, but it cleans the dishes much better than I thought it would. I would encourage anyone to purchase. It is so quiet that I have to walk over to the dishwasher to make sure it is running.,
I would recommend this to a friendGreat dishwashing/tough loading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The operation of machine is excellent. Drying of dishes after wash is very complete. The rack system does not fit well with our plates and bowls. This limits some loads.
I would recommend this to a friendVery quite.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a few little things I would change. I wish the on light would turn colors when it was done instead of just going out. Then the latch when it closes seems a little rough hopefully it doesn’t wear out fast. One more thing the racks take a little getting used to
I would recommend this to a friendGreat Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the GE one I had! Quiet and cleans the dishes much better.
I would recommend this to a friendGreat item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher. Cleans dishes very well, and is very, very quiet. Love the third drawer for silverware. Great item.
I would recommend this to a friendGreat dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy so far !!! Cleans very well so far. Lots of room
I would recommend this to a friendBosch Dishwasher 800 Series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher takes a while to get used to. I do not like the "start" tab that you have to push. I find it difficult since I have arthritis, and my husband has to do this instead. Otherwise, I do like the three levels.
No, I would not recommend this to a friendBosch it awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously the quietest dishwasher we have ever owned. The interior size is bigger than my last Bosch which is great! The only thing we do not like is the chimes when the wash is complete but it is not a deal killer. Definitely worth the money spent.
I would recommend this to a friend- Pros mentioned:Noise level
Professional Best Buy installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, very quiet, Best Buy did a professional installation.
I would recommend this to a friend Huge disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher has been a huge disappointment. After every cycle, it still leaves behind a toxic odor. I had read some reviews mentioning this issue, but I believed that following the common suggestions—using the sanitize function, adding vinegar or baking soda, airing it out, and running multiple washes—would eventually solve the problem. Since the day I bought it, I’ve been running the dishwasher at least twice daily, sometimes even four times, for over a month now, and there is still a smell. Since I have kids, I have to rinse and sanitize the dishes myself after every wash, which defeats the main purpose of owning a dishwasher. I don’t understand why this model has received such high ratings. One of the main reasons I chose it was its supposed reliability and cleaning performance. Reliability remains to be seen, but its cleaning ability is also disappointing. For example, the dish in my attached photo has been washed five times, yet it still has yellow stains (I was able to scrape off easily with just my fingernail). Honestly, it cleans worse than my previous KitchenAid, which not only did a better job but also had stainless steel spray arms. This one is more expensive, yet made of more plastic. Overall, I’m very disappointed.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thanks for your review. Please accept our apologies for any difficulties or disappointment you are experiencing with your Bosch dishwasher. The following tips may help you achieve better cleaning results.
1. Make sure the dishwasher filter (located at the bottom) is cleaned regularly. To learn how to remove it, refer to your owner's manual. To remove debris, wash it with soap and a soft brush under running water.
2. Make sure there is enough space between items when loading. Ensure that the spray arms can move freely after loading the dishwasher.
3. Add rinse aid. Review your owner's manual to learn how and where to add rinse aid. Rinse aid helps water droplets slide off dishware so water marks can't be seen.
4. Clean your dishwasher's spray arms. Make sure there are no blockages in the holes by running it under water. To remove debris from the holes, use a toothpick.
5. Run a dishwasher cleaner through the dishwasher (Finish dishwasher cleaner, or Glisten Dishwasher Magic can be used).
6. Make sure you are using the appropriate amount of detergent per the instructions.
Our Bosch Customer Support team is available for real-time troubleshooting and assistance. They can be reached by calling 1-800-944-2904. Thank you.
- Pros mentioned:Cleaning performance
Bosch 800 dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how the dishes line up. It washed and dries great. Looks amazing.
I would recommend this to a friend Installation issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher is fine. The silverware container is too small and the installation the first time you scheduled it was a no call no show then I had to wait several weeks for a different company that Best Buy hired to install. It sat in my dining room for three weeks not good service Would probably not use Best Buy again because of the installation problems
I would recommend this to a friendYou will be happy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Bosch dishwasher. It is so quiet and really cleans my dishes. Very happy with my purchase. The installer was super efficient and showed me all the features! Very knowledgeable and friendly.
I would recommend this to a friendBosch 800 series 24" top control Smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Quiet and crystal dry is great. loading is a breeze.
I would recommend this to a friend