Customer Ratings & Reviews

Hello and thanks for your review. To better assist you with delivery questions, please contact the Best Buy customer service department at 1-888-BEST BUY alternatively, you may call your local store, where an associate can provide you with the answer or transfer you to the appropriate department to address your question.

Hi David, thank you for your review. We're sorry to hear about your disappointment. Our team is happy to help troubleshoot the drying results you are experiencing. Please connect with us for assistance. Thank you!

Hi What, thanks for your review. We’re sorry to hear about your disappointment with Home Connect being necessary to access certain features. Your feedback is extremely valuable and will be forwarded to the appropriate team. For any product-related inquiries, please call Customer Care at 800-944-2904 for real-time support.

Hi, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.

Hi AllisonT, thanks for your review. We are sorry to hear about your experience with your dishwasher. Your safety is very important to us. Our Customer Support team can provide real-time troubleshooting and assistance. You can reach them by calling 1-800-944-2904. Thank you.

Hi SherrieB, thanks for the review. We're sorry to hear this has been your experience. Please know that your feedback is very important to us and will be shared with the appropriate teams for additional consideration. Your dishwasher is designed to dry using the PureDry® condensation drying system. This is an energy-efficient, closed drying system that does not pull in outside air or use an exposed heating element. This process works by heating the dishes with hot water during the final rinse. The cooler stainless steel pulls moisture from the dishes. The inside of the unit will be wet at the end of the cycle, but the dishes should be dry. It's important to note that plastics don’t retain heat as well as other dishware materials and don’t dry as well. To improve drying results, we recommend turning on the Intensive Drying feature. For any product-related inquiries or support, please contact Bosch Customer Care at 800-944-2904 for real-time assistance. Thank you.

Hi JeffH, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. The SHP78CM5N features an expedited wash cycle in the Speed 60 cycle if the standard cycle times are too long. If you have questions or concerns, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product issues you may have. Thank you.

Hi JonathanO, thanks for your review. Your feedback is very important to us, and we greatly appreciate you sharing it with us. If product support is needed, please feel free to contact our customer care team at 1-800-944-2904 for real-time assistance. Thank you for choosing Bosch.

Hi Fridge, thanks for your review. We are sorry to hear you are not getting the best drying results from this dishwasher model. Here are some tips that should help:
1) Fill the rinse compartment with Jet-Dry.
2) Adjust rinse aid to dispense amount according to the water type in your area.
3) Use Heavy, Auto or Normal cycle(s) with Sanitize or Extra-Dry option(s)
If you have any additional questions, please feel free to call our Customer Support team at 1-800-944-2904. Thank you.

Hi, thank you for taking the time to submit this review. We apologize this has been your experience and for the inconvenience. We have forwarded your feedback to the appropriate team as we strive to continuously improve our products, our service and quality of our services. Your input is invaluable in this process, and we appreciate you reaching out. Please feel free to reach out to our Customer Care team by calling 1-800-944-2904 for real-time support. Thank you.

Hi YunruH, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. Your safety is paramount and our team would like to review this further. For your convenience, feel free to contact our Customer Care team at 1-800-944-2904 for real-time support.

Hi HonestFeedback, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. Our Customer Care Team is available at 1-800-944-2904 if assistance is needed with your dishwasher. Please know we're here to help. Thank you.

Hi, thanks for sharing your review. We are so sorry to hear about the repeated delivery delays and the eventual cancellation of your order without notification. We understand your frustration and apologize for the inconvenience this has caused. For assistance, please reach out to our customer care team at 1-800-944-2904 or via email at BoschCare@bshg.com. Thank you for your valuable feedback.

Hi Fine, thank you for your review. The dishwasher spray arms are designed to come off in the event that they need to be cleaned or if they are impacted by dishware within the unit. If you have any questions or concerns about the operation of your dishwasher, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product questions you may have. Thank you.

Hi vphilipnyc, thank you for your review. We're very sorry to hear about the trouble you're experiencing with your Bosch dishwasher. To resolve this matter, we recommend scheduling a service appointment with a Bosch technician. For real-time assistance, please contact our customer care team at 1-800-944-2904. Alternatively, you can find authorized servicers in your area by visiting the Bosch website. Thank you once again for taking the time to share your valuable feedback.

Hi Mell, thanks for your review. We are sorry to hear that your dishwasher is not working as it should and we apologize for the inconvenience. If you have any questions about the warranty or if you need help locating a Bosch authorized service provider in your area, please call us at 1-800-944-2904.

Hi OGupta, thank you for sharing your review of your Bosch dishwasher. We apologize if it hasn't met your expectations in terms of performance and interior space. Your feedback is important to us as we continuously strive to improve our products. If you have any specific concerns or need assistance, please don't hesitate to reach out to our customer care team at 1-800-944-2904 for real-time support. Thank you for choosing Bosch.

Hi SandraM, thanks for reaching out. We're very sorry to hear about your experience. We recognize this must be incredibly frustrating and apologize for the delay and inconvenience. Order status and updates can best be obtained from your Best Buy retailer. While we know the wait is challenging, we hope you will consider Bosch's outstanding quality, design and performance worth waiting for. Thank you.

Hi IrinaZ, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.

Hi, thank you for your review. We're sorry to hear about the poor drying results you are experiencing. Our team would be happy to look into this to see how we may assist. Connect with the Bosch team directly for troubleshooting.