Customer Ratings & Reviews
- Model:
- SHX78CM4N
- |
- SKU:
- 6543002
Customer reviews
Rating 4.6 out of 5 stars with 775 reviews
(775 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Dry Quality4.6
Rating 4.6 out of 5 stars
- Cycle Options4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's quiet operation and exceptional cleaning performance as its most significant strengths. They also appreciate its thoughtful rack design, ample capacity, and ease of use. However, some users have noted concerns regarding a lingering detergent smell, extremely long cycle times, and unreliable WiFi connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance, Noise level, Rack design
Rated 5 out of 5 stars
Great Product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is super quiet and cleans effectively. The crystal dry function dries the dishes really well. I’ve been using Finish Jet Dry which also leaves the dishes clean and dry. It is simple to use and has sleek look. Happy with this purchase!
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42dBA - Black Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Dishwasher never delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 11-20-25, it has never been delivered... Now on backorder, scheduled to deliver & install December 31st...so will see if it happens !!!!!!!
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello and thanks for your review. To better assist you with delivery questions, please contact the Best Buy customer service department at 1-888-BEST BUY alternatively, you may call your local store, where an associate can provide you with the answer or transfer you to the appropriate department to address your question.
Rated 1 out of 5 stars
Zero stars if I could
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has some sort of malfunction after a year and half of use and constantly beeps so it doesn't work properly. The controls are absolutely confusing and the scheduling feature on the app is confusing too. You never know when it's actually done and it leaves dishes wet. Never buying Bosch trash again.
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi vphilipnyc, thank you for your review. We're very sorry to hear about the trouble you're experiencing with your Bosch dishwasher. To resolve this matter, we recommend scheduling a service appointment with a Bosch technician. For real-time assistance, please contact our customer care team at 1-800-944-2904. Alternatively, you can find authorized servicers in your area by visiting the Bosch website. Thank you once again for taking the time to share your valuable feedback.
Rated 1 out of 5 stars
Bad product and bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Break down after 3 days of use. Call the customer service and the scheduled repair is in 3 weeks.
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for taking the time to submit this review. We apologize this has been your experience and for the inconvenience. We have forwarded your feedback to the appropriate team as we strive to continuously improve our products, our service and quality of our services. Your input is invaluable in this process, and we appreciate you reaching out. Please feel free to reach out to our Customer Care team by calling 1-800-944-2904 for real-time support. Thank you.
Rated 2 out of 5 stars
Faulty cheap parts- and no timer display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Main sprayer wand already fell off I had to repair it!
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Fine, thank you for your review. The dishwasher spray arms are designed to come off in the event that they need to be cleaned or if they are impacted by dishware within the unit. If you have any questions or concerns about the operation of your dishwasher, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product questions you may have. Thank you.
Rated 1 out of 5 stars
Never buy from Grand Junction again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it a negative number I would. After being adtit would areive a nutof times of a delayed delivery it was finally cancelled by the driver without a notification.
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thanks for sharing your review. We are so sorry to hear about the repeated delivery delays and the eventual cancellation of your order without notification. We understand your frustration and apologize for the inconvenience this has caused. For assistance, please reach out to our customer care team at 1-800-944-2904 or via email at BoschCare@bshg.com. Thank you for your valuable feedback.
Rated 1 out of 5 stars
Noisy when draining
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, but when draining makes a horrible noise. Technician checked to see if any obstruction in drain line. Still acting up after draining. Will need to see if still an issue, but new machine and took away a 13 yr old Bosch dishwasher that worked better than this one p. So far do not recommend unless is not common in this model.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42dBA - Black Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Mell, thanks for your review. We are sorry to hear that your dishwasher is not working as it should and we apologize for the inconvenience. If you have any questions about the warranty or if you need help locating a Bosch authorized service provider in your area, please call us at 1-800-944-2904.
- Pros mentioned:Capacity, Cleaning performance, Noise level
Rated 5 out of 5 stars
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So quiet! Wonderful cleaning even extremely baked on pots and pans Love love the third rack with so much room for all the utensils: lots of options for different sizes of dishes and pots and pans easy to load and unload Love the different options
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Best Buy Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review the product as I have not received it. It was suppose to come today but apparently the product is out of stock. I am paying for a product that Best Buy doesn’t even have. Plus the installer never bothered to tell me it was out of stock. He just didn’t bother to show up.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42 dBA - White
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi SandraM, thanks for reaching out. We're very sorry to hear about your experience. We recognize this must be incredibly frustrating and apologize for the delay and inconvenience. Order status and updates can best be obtained from your Best Buy retailer. While we know the wait is challenging, we hope you will consider Bosch's outstanding quality, design and performance worth waiting for. Thank you.
Rated 2 out of 5 stars
Small area inside
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't perform as smartly as expected. Also area inside the machine itself is small
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi OGupta, thank you for sharing your review of your Bosch dishwasher. We apologize if it hasn't met your expectations in terms of performance and interior space. Your feedback is important to us as we continuously strive to improve our products. If you have any specific concerns or need assistance, please don't hesitate to reach out to our customer care team at 1-800-944-2904 for real-time support. Thank you for choosing Bosch.
Rated 2 out of 5 stars
Bosh dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher door quality isn’t good and door doesn’t latch
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi IrinaZ, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.
Rated 1 out of 5 stars
Does not dry, smells funny.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont spend money on a useless machine claiming to dry plastic ware. The inside is all plastic and water beads up on it at every cycle.
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your review. We're sorry to hear about the poor drying results you are experiencing. Our team would be happy to look into this to see how we may assist. Connect with the Bosch team directly for troubleshooting.
Rated 1 out of 5 stars
I miss the Delay button.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great at washing and drying dishes. It is awful at delaying the start. There’s no button – you need to use an app, and the app is hot, wet garbage.
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi DHStuckey, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Your feedback is valuable to us, as it helps us identify areas where we can improve our offerings and ensure a better customer experience. Our Bosch customer care team is available at 1-800-944-2904 if any assistance is needed. Please know we're here to help. Thank you.
Rated 2 out of 5 stars
Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay good dishwasher better than expected. Long lasting p
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Bris, thank you for your review of your Bosch dishwasher. We're glad you found it to be better than you expected and long-lasting. Your feedback is valuable to us and greatly appreciated. If you'd like to share additional details about your experience or need assistance, please feel free to contact our customer care team at 1-800-944-2904 or BoschCare@bshg.com. Thank you for choosing Bosch.
Rated 1 out of 5 stars
BOSCH - 800 SERIES 24” TOP DISH WASHER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Aug 26, 2024. Now it is Nov. 16, 2024. It is still not working. Hasn’t worked from Day 1… they have givin me the run around. And stil not working. Their service is LESS THAN ONE STAR.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi TheresaA, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Our Customer Care Team is available at 1-800-944-2904 if assistance is needed with your dishwasher. Please know we're here to help. Thank you.
- Pros mentioned:Cleaning performance, Noise level, Rack design
Rated 5 out of 5 stars
Bosch dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient, quiet, well designed. Quality product, overall satisfaction.
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t dry and clean properly the dishes Hard instructions to follow to change the settings Don’t recommend buying it
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NoraF, we're sorry to hear you're not getting the best drying and cleaning results from your dishwasher. Here are some tips that should help: 1: The use of a rinse agent such as Finish® Jet Dry® rinse aid to help dishes dry faster. 2: For everyday use we recommend the Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3: Selecting special drying options like Sanitize and Extra Dry, these operate at a higher temperature and help enhance drying results. If these tips do not help improve drying, please contact our Customer Support team at 1-800-944-2904 for additional real-time assistance. Thank you.
- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Phenomenal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With 2 toddlers, this dishwasher is amazing. It cleans extremely well, dries everything even without a heating element and very quiet. The no heating element is a lifesaver washing everything from plastic and metal. Would Recommend.
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
5 star experience and excellent dishwasher!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job of washing dishes clean. Quietly. Easy to use. Great experience with the Best Buy sales staff. Installers and installation were smooth, too. 5 stars.
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Bosch dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Bosch dishwasher. This is my second Bosch and I love the low sound. Always cleans without issue, and dries dishes. Whisper quiet love the extra tray for silverware
This review is from Bosch - 800 Series 24 " Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and CrystalDry, 42 dBA - Stainless Steel
I would recommend this to a friend



















