Customer Ratings & Reviews
- Model:
- SHX78CM5N
- SKU:
- 12180379
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Broken after 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beyond upset, we bought Bosch dishwasher because it was supposed to be rated as better quality than others in April 2025. Now it’s broken (error message relates to draining) and having to deal with Bosch warranty and Best Buy service with only 3 months of usage is disappointing. We also got it installed through Best Buy, which I believe Best Buy should come and fix it (since the issue is relating to drainage (E61-03) and more than likely related to installation), but Best Buy is routing us to Bosch. Now, we have to wait 1-2 weeks for someone from Bosch 3rd party vendor to come and take a look at it. Also, if this issue is relating to installation, Bosch informed us that we have to pay for the service (even though, we serviced the original installation through Best Buy).
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NarakS, thank you for your review. We're truly sorry to hear about your experience. We understand your concerns and appreciate your feedback. Please reach out to our customer care team at 1-800-944-2904 or via email at BoschCare@bshg.com for assistance—we're here to help!
Bosch 800
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's been working good, very quiet and does a good job washing all the dishes.
I would recommend this to a friend- Pros mentioned:Cleaning performance
What happened to Bosch?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months after installation this braned new dishwasher failed AGAIN with the same problem as the one it replaced. It worked beautifully until it didn't. I am sooo disappointed in Bosch. I thought they were the best. we can only wait and see if they come thorough with a repair.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi customer, thank you for sharing your review. We’re very sorry to hear that your Bosch dishwasher has not met your expectations. Your feedback is invaluable to us, and we are dedicated to continuous improvement. If you need product support, feel free to contact our customer care team at 1-800-944-2904 or BoschCare@bshg.com. We appreciate your engagement and thank you for choosing Bosch.
Good choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Would be Great if it was as quiet as our last Bosch and the racks allowed for more variety. But we still like it as is.
I would recommend this to a friendBosch Fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Best Buy because they had the dishwasher in stock. It’s what we wanted to replace an existing Bosch dishwasher. Bosch makes great products.
I would recommend this to a friendBosch 800 Series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not take a wine glass with a stem in the top rack. Somebody should have known that and told me.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Charles, thank you for your review. The middle rack can be adjusted down to accommodate taller wine glasses. Thank you!
Best Dishwasher!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a Bosch in a previous home so when the Kitchen Aid that came with the house purchase quit I knew I wanted a Bosch
I would recommend this to a friendNRP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No written review is proffered, and such a shame it is.
I would recommend this to a friendYou can't go wrong with Bosch Dishwashers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the older year of 800 series at my previous home and it was great! You can't go wrong with a Bosch dishwasher.
I would recommend this to a friendBosch Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were very satisfied with our Bosch 800 dishwasher.
I would recommend this to a friendMister
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dishwasher 10 months ago. Now it is very noisy and very loud. I am not happy with my purchase.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales and installation experience was “Top Shelf”
I would recommend this to a friendTarnishes Silverware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does clean the dishes well however it does tarnish our silverware because it gets very hot. If we don't use the extra dry setting the dishes come out wet. It doesn't have Air Dry. Also, we found it very difficult to connect to the app. The Greek Squad had to do it for us.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi SioSaul, thanks for your review. We’re sorry to hear you’re experiencing drying issues. Here are some tips that can help maximize drying results:
1. Use Jet-Dry Rinse Aid to help dry dishes faster
2. Use Auto Cycle
3. Use the Sanitize or Extra Dry Cycles if applicable
If you have any additional questions, please contact our customer service team at 800-944-2904 for real-time assistance.
Great dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced two 17 year old Bosch dishwashers with two new ones. Hope they last as long’
I would recommend this to a friendJust get it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Dishwasher on the market, you wont regret it.
I would recommend this to a friendGreat.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to install. Very good quality.
I would recommend this to a friendNot wroth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT was a very good dish washer but not a good dish or glass dryer. I returned it for a KitchenAid that I like very well.
No, I would not recommend this to a friendBosch 800
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't thinks it is as quite as they say it would be.
I would recommend this to a friend- Pros mentioned:Noise level
Bosch. No bueno.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is very quiet. That is about all the good I can say about this unit. Returned and replaced with a Kitchen Aid. Haven’t looked back. No regrets.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi PaulS, thanks for your review. We are genuinely sorry that we did not have the opportunity to fully resolve this issue for you. If you have any unanswered questions, please call our Customer Support team at 1-800-944-2904.
Defective Product and Poor Customer Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 4 months of ownership, the detergent dispenser has broken twice. The repair is under warranty but the issue is the consistent mechanical defect. I called Best Buy to begin the process of a replacement dishwasher. Their customer service department was extremely unhelpful, stating the return period had passed. I would expect to speak to somebody with the autonomy to make the necessary adjustments to that policy to ensure customer satisfaction. At this point, the dishwasher needs to be returned and replaced with another dishwasher. We have had good luck with Bosch in the past but this experience has changed my mind about Bosch and Best Buy.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Jason, thank you for your review. We're sorry to hear about the trouble with your dishwasher. Based on the information provided, it appears your unit is still under warranty and our team is happy to facilitate repairs. Connect with the Bosch team directly for assistance. Thank you!