Customer Ratings & Reviews
- Model:
- SHX78CM5N
- |
- SKU:
- 12370176
Customer reviews
Rating 4.6 out of 5 stars with 418 reviews
(418 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Dry Quality4.6
Rating 4.6 out of 5 stars
- Cycle Options4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced two 17 year old Bosch dishwashers with two new ones. Hope they last as long’
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
So Far So Good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Have had it less than 1 week& only on my 3rd wash. Time will tell.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42dBA - Black
I would recommend this to a friendRated 3 out of 5 stars
Tarnishes Silverware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does clean the dishes well however it does tarnish our silverware because it gets very hot. If we don't use the extra dry setting the dishes come out wet. It doesn't have Air Dry. Also, we found it very difficult to connect to the app. The Greek Squad had to do it for us.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi SioSaul, thanks for your review. We’re sorry to hear you’re experiencing drying issues. Here are some tips that can help maximize drying results:
1. Use Jet-Dry Rinse Aid to help dry dishes faster
2. Use Auto Cycle
3. Use the Sanitize or Extra Dry Cycles if applicable
If you have any additional questions, please contact our customer service team at 800-944-2904 for real-time assistance.
Rated 5 out of 5 stars
Just get it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Dishwasher on the market, you wont regret it.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to install. Very good quality.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Mister
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dishwasher 10 months ago. Now it is very noisy and very loud. I am not happy with my purchase.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.
Rated 3 out of 5 stars
Not wroth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT was a very good dish washer but not a good dish or glass dryer. I returned it for a KitchenAid that I like very well.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendRated 4 out of 5 stars
Bosch 800
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't thinks it is as quite as they say it would be.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Bosch. No bueno.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is very quiet. That is about all the good I can say about this unit. Returned and replaced with a Kitchen Aid. Haven’t looked back. No regrets.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi PaulS, thanks for your review. We are genuinely sorry that we did not have the opportunity to fully resolve this issue for you. If you have any unanswered questions, please call our Customer Support team at 1-800-944-2904.
Rated 3 out of 5 stars
Not worth price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it’s not worth it. It’s quiet… but it doesn’t clean as it should. Plus the inside is so cheap! The racks are so light. I had expected so much more. Hoping it last Atleast 7 years.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NicholeF, thanks for your review. We're very sorry this dishwasher has not met your expectations. Please be assured that we take your feedback seriously and appreciate you sharing it with us. Your insight helps us identify areas where we can improve our products and ensure a better customer experience. If assistance is needed, please connect with our customer care team at 1-800-944-2904 for real-time support. Thank you.
Rated 1 out of 5 stars
Defective Product and Poor Customer Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 4 months of ownership, the detergent dispenser has broken twice. The repair is under warranty but the issue is the consistent mechanical defect. I called Best Buy to begin the process of a replacement dishwasher. Their customer service department was extremely unhelpful, stating the return period had passed. I would expect to speak to somebody with the autonomy to make the necessary adjustments to that policy to ensure customer satisfaction. At this point, the dishwasher needs to be returned and replaced with another dishwasher. We have had good luck with Bosch in the past but this experience has changed my mind about Bosch and Best Buy.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Jason, thank you for your review. We're sorry to hear about the trouble with your dishwasher. Based on the information provided, it appears your unit is still under warranty and our team is happy to facilitate repairs. Connect with the Bosch team directly for assistance. Thank you!
Rated 1 out of 5 stars
It’s all Greek to me!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be a great dishwasher. It was not installed by Best Buy, some company they contract with. They put it in, handed me the manual & left. I paid for the feature that allows me to access it from my phone, The sales person said the installers would show me how to get the app. I’m sure this is fine for some people, but I’m 80.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your review. We're sorry to hear about the trouble you have had with your dishwasher. The Bosch team would be happy to help connect and provide any instructions or troubleshooting. Thank you.
Rated 1 out of 5 stars
Heat pump broken!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this thing in August. It finally was due for install November 1. But, no! No-one informed us the power and water are on opposite sides from our 2 previous high end washers! So. We wait another 2 weeks! The guys install it and it was throwing fatal error codes immediately! Now we have to wait til mid December and hope a new one works!!
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42dBA - Black
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello, we're sorry to hear about the trouble you've had with your new dishwasher. We're glad to hear you are in touch with your dealer to assist with replacement.
Rated 1 out of 5 stars
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve gotten an e33 code repeatedly. Second time a tech has to come out from Bosch. Ridiculous
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MarkP, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Our Customer Care Team is available at 1-800-944-2904 if assistance is needed. Please know we're here to help. Thank you.
Rated 1 out of 5 stars
Worst dishwasher I've owned
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is useless. If you want to spread food particles all over your dishes, this is the dishwasher for you. You could also just manually scrub dishes and save yourself half an hour. This appliance does not remove any food, dirt, filth, anything - it just spreads that out over the glassware. It doesn't matter if you clean the bottom trap, the filter, the edges, anything else - the food particles WILL get sprayed back onto your dishes and there's nothing you can do about it.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi OhioTVUser, thank you for sharing your review. We're truly sorry to hear that your dishwasher's cleaning performance hasn't met your expectations. Your feedback is incredibly valuable to us as we are committed to continuously improving our products, services, and overall customer experience. If you would like to provide additional details or need product assistance, please don't hesitate to contact our customer care team at 1-800-944-2904 or via email at BoschCare@bshg.com. Thank you for reaching out.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always owned Bosch Dishwashers and am extremely disappointed with this machine. I have had two installed and they both stay wet inside. I was told they would send a repair technician out which I am still waiting for.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thanks for the review. We're sorry to hear this has been your experience. Please know that your feedback is very important to us and will be shared with the appropriate teams for additional consideration. Your dishwasher is designed to dry using the PureDry® condensation drying system. This is an energy-efficient, closed drying system that does not pull in outside air or use an exposed heating element. This process works by heating the dishes with hot water during the final rinse. The cooler stainless steel pulls moisture from the dishes. The inside of the unit will be wet at the end of the cycle, but the dishes should be dry. It's important to note that plastics don’t retain heat as well as other dishware materials and don’t dry as well. To improve drying results, we recommend turning on the Intensive Drying feature. For any product-related inquiries or support, please contact Bosch Customer Care at 800-944-2904 for real-time assistance. Thank you.
Rated 5 out of 5 stars
I CAN'T HEAR ANYTHING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from a very old and noisy GE unit, this was a shock. I ordered for delivery. BB delivered 30 mins before the scheduled window. But I was home, so it worked out. Delivery guys brought it into the kitchen with care and ease, and left without a fuss. I installed it myself. Having all the existing hook-ups, I just needed to purchase the 3/4 elbow connector separately. Otherwise you'll need the full kit (no need for power cord as it came with one). Installation was painless, a matter of plug and play, and adjusting the legs. Installed the HomeConnect app to register and set up the appliance and I was good to go. The cycles are pretty long though (2.5-3.5 hours with CrystalDry/Sanitize). So I guess plan your cleaning accordingly. Once I hit Start, and shut the door, I couldn't figure out if it was running or not. But sure enough, the red Infolight was there to let me know. It's as quiet as the dialogue in a Christopher Nolan movie. You really have to try to hear it. I'm working in the dining room and I really can't hear anything. Amazing. And it cleaned really well too. Even the crusty Instant Pot looked spotless after a cycle. And if you're like I was, wondering what the differences between this model and last model are. There aren't many, besides cosmetics. This latest 78C model has PowerControl that lets you adjust which section of the tray gets more/less spraying. I used it when cleaning heavily soiled pots and pans, and seemed to work. I'm still learning the ins and outs of this beast, but overall very happy with my purchase. 5*
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Bosh dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher . Best but salesperson did a great job . Would buy this again
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is great. Quiet and looks great. Cleans dishes superbly. I had an old dishwasher so had to get used to the silverware drawer but now I like it. I like that they have finally figured out to put a red light on the floor when the dishwasher is running so you don't open it mid-cycle. I wished when it was done there was a green light so you knew the dishes in there were clean and it was ready to unload. (It just turns the red light off) The buttons to start it make it hard to tell if you have hit them and started the cycle. Basically you hit the on button and the display comes on. Then you hit the start button and the display stays on. It seems to work, but not really the best feedback on whether the button has been pressed. Also, even with rinse agent and running their special dry cycle, the dishes are not always fully dry. Not sure why that happens.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Don't like it. Don't need most of the electronics.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you enjoy spending your time trying to figure out why some part of your dishwasher isn't working this may be right for you. It's similar to when your iPhone or computer are not working correctly. A big waste of time. Too many electronic features and not enough dish washing. I opened it after 2 1/2 hours of running and the soap didn't come out completely.
This review is from Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with Flexible 3rd Rack, 42 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi JimD, thank you for sharing your review. We’re very sorry to hear that your Bosch dishwasher has not met your expectations. Your feedback is invaluable to us, and we are dedicated to continuous improvement. If you need product support, feel free to contact our customer care team at 1-800-944-2904 or BoschCare@bshg.com. We appreciate your engagement and thank you for choosing Bosch.












































