Customer Ratings & Reviews
- Model:
- SHX78CM5N
- SKU:
- 6542978
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the quiet operation and excellent cleaning performance of the 800 Series 24" Top Control Smart Built-In Tub Dishwasher. The third rack is also a popular feature, and users find the dishwasher easy to use. However, some customers have noted concerns about the dishwasher's capacity, cycle time, and reliability.
This summary was generated by AI based on customer reviews.
Bosch Fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to Best Buy because they had the dishwasher in stock. It’s what we wanted to replace an existing Bosch dishwasher. Bosch makes great products.
I would recommend this to a friendNRP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No written review is proffered, and such a shame it is.
I would recommend this to a friend- Cons mentioned:Capacity
Bosch 800 Series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not take a wine glass with a stem in the top rack. Somebody should have known that and told me.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Charles, thank you for your review. The middle rack can be adjusted down to accommodate taller wine glasses. Thank you!
Best Dishwasher!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a Bosch in a previous home so when the Kitchen Aid that came with the house purchase quit I knew I wanted a Bosch
I would recommend this to a friendBosch Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were very satisfied with our Bosch 800 dishwasher.
I would recommend this to a friendYou can't go wrong with Bosch Dishwashers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the older year of 800 series at my previous home and it was great! You can't go wrong with a Bosch dishwasher.
I would recommend this to a friend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales and installation experience was “Top Shelf”
I would recommend this to a friend- Pros mentioned:Cleaning performance, Noise levelCons mentioned:Button layout
Great dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is great. Quiet and looks great. Cleans dishes superbly. I had an old dishwasher so had to get used to the silverware drawer but now I like it. I like that they have finally figured out to put a red light on the floor when the dishwasher is running so you don't open it mid-cycle. I wished when it was done there was a green light so you knew the dishes in there were clean and it was ready to unload. (It just turns the red light off) The buttons to start it make it hard to tell if you have hit them and started the cycle. Basically you hit the on button and the display comes on. Then you hit the start button and the display stays on. It seems to work, but not really the best feedback on whether the button has been pressed. Also, even with rinse agent and running their special dry cycle, the dishes are not always fully dry. Not sure why that happens.
I would recommend this to a friend Tarnishes Silverware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does clean the dishes well however it does tarnish our silverware because it gets very hot. If we don't use the extra dry setting the dishes come out wet. It doesn't have Air Dry. Also, we found it very difficult to connect to the app. The Greek Squad had to do it for us.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi SioSaul, thanks for your review. We’re sorry to hear you’re experiencing drying issues. Here are some tips that can help maximize drying results:
1. Use Jet-Dry Rinse Aid to help dry dishes faster
2. Use Auto Cycle
3. Use the Sanitize or Extra Dry Cycles if applicable
If you have any additional questions, please contact our customer service team at 800-944-2904 for real-time assistance.
Great dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced two 17 year old Bosch dishwashers with two new ones. Hope they last as long’
I would recommend this to a friendNot wroth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT was a very good dish washer but not a good dish or glass dryer. I returned it for a KitchenAid that I like very well.
No, I would not recommend this to a friendJust get it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Dishwasher on the market, you wont regret it.
I would recommend this to a friendGreat.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to install. Very good quality.
I would recommend this to a friendBosch 800
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't thinks it is as quite as they say it would be.
I would recommend this to a friendDefective Product and Poor Customer Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 4 months of ownership, the detergent dispenser has broken twice. The repair is under warranty but the issue is the consistent mechanical defect. I called Best Buy to begin the process of a replacement dishwasher. Their customer service department was extremely unhelpful, stating the return period had passed. I would expect to speak to somebody with the autonomy to make the necessary adjustments to that policy to ensure customer satisfaction. At this point, the dishwasher needs to be returned and replaced with another dishwasher. We have had good luck with Bosch in the past but this experience has changed my mind about Bosch and Best Buy.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Jason, thank you for your review. We're sorry to hear about the trouble with your dishwasher. Based on the information provided, it appears your unit is still under warranty and our team is happy to facilitate repairs. Connect with the Bosch team directly for assistance. Thank you!
- Pros mentioned:Noise level
Bosch. No bueno.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is very quiet. That is about all the good I can say about this unit. Returned and replaced with a Kitchen Aid. Haven’t looked back. No regrets.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi PaulS, thanks for your review. We are genuinely sorry that we did not have the opportunity to fully resolve this issue for you. If you have any unanswered questions, please call our Customer Support team at 1-800-944-2904.
Not worth price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it’s not worth it. It’s quiet… but it doesn’t clean as it should. Plus the inside is so cheap! The racks are so light. I had expected so much more. Hoping it last Atleast 7 years.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi NicholeF, thanks for your review. We're very sorry this dishwasher has not met your expectations. Please be assured that we take your feedback seriously and appreciate you sharing it with us. Your insight helps us identify areas where we can improve our products and ensure a better customer experience. If assistance is needed, please connect with our customer care team at 1-800-944-2904 for real-time support. Thank you.
It’s all Greek to me!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be a great dishwasher. It was not installed by Best Buy, some company they contract with. They put it in, handed me the manual & left. I paid for the feature that allows me to access it from my phone, The sales person said the installers would show me how to get the app. I’m sure this is fine for some people, but I’m 80.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thank you for your review. We're sorry to hear about the trouble you have had with your dishwasher. The Bosch team would be happy to help connect and provide any instructions or troubleshooting. Thank you.
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always owned Bosch Dishwashers and am extremely disappointed with this machine. I have had two installed and they both stay wet inside. I was told they would send a repair technician out which I am still waiting for.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi, thanks for the review. We're sorry to hear this has been your experience. Please know that your feedback is very important to us and will be shared with the appropriate teams for additional consideration. Your dishwasher is designed to dry using the PureDry® condensation drying system. This is an energy-efficient, closed drying system that does not pull in outside air or use an exposed heating element. This process works by heating the dishes with hot water during the final rinse. The cooler stainless steel pulls moisture from the dishes. The inside of the unit will be wet at the end of the cycle, but the dishes should be dry. It's important to note that plastics don’t retain heat as well as other dishware materials and don’t dry as well. To improve drying results, we recommend turning on the Intensive Drying feature. For any product-related inquiries or support, please contact Bosch Customer Care at 800-944-2904 for real-time assistance. Thank you.
Worst dishwasher I've owned
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is useless. If you want to spread food particles all over your dishes, this is the dishwasher for you. You could also just manually scrub dishes and save yourself half an hour. This appliance does not remove any food, dirt, filth, anything - it just spreads that out over the glassware. It doesn't matter if you clean the bottom trap, the filter, the edges, anything else - the food particles WILL get sprayed back onto your dishes and there's nothing you can do about it.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi OhioTVUser, thank you for sharing your review. We're truly sorry to hear that your dishwasher's cleaning performance hasn't met your expectations. Your feedback is incredibly valuable to us as we are committed to continuously improving our products, services, and overall customer experience. If you would like to provide additional details or need product assistance, please don't hesitate to contact our customer care team at 1-800-944-2904 or via email at BoschCare@bshg.com. Thank you for reaching out.