Customer Ratings & Reviews
- Model:
- SHX78CM5N
- |
- SKU:
- 6542978
Customer reviews
Rating 4.5 out of 5 stars with 343 reviews
(343 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Dry Quality4.5
Rating 4.5 out of 5 stars
- Cycle Options4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the 800 Series dishwasher's superior cleaning performance and quiet operation. The convenient third rack is also a popular feature, allowing for efficient loading. While some users note the dishwasher's capacity is smaller than previous models and that cycle times can be lengthy, the overall experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Don't like it. Don't need most of the electronics.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you enjoy spending your time trying to figure out why some part of your dishwasher isn't working this may be right for you. It's similar to when your iPhone or computer are not working correctly. A big waste of time. Too many electronic features and not enough dish washing. I opened it after 2 1/2 hours of running and the soap didn't come out completely.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi JimD, thank you for sharing your review. We’re very sorry to hear that your Bosch dishwasher has not met your expectations. Your feedback is invaluable to us, and we are dedicated to continuous improvement. If you need product support, feel free to contact our customer care team at 1-800-944-2904 or BoschCare@bshg.com. We appreciate your engagement and thank you for choosing Bosch.
Rated 1 out of 5 stars
The dishwasher that was not delivered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it delivered, paid for, tomorrow will be 4 th try. 1st time, call 1 hour before assigned delivery time, inventory problem, 2 nd try, 1 hour before delivery, inventory problem, canceled, 3 rd try, installers have the flu, delivery canceled. 4 th try tomorrow. We will see, maybe grandma died, hope they deliver.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi EllenM, thank you for your review. Our sincere apologies for the delay in delivering your appliance order. We recognize this is a frustrating situation and deeply regret any inconvenience caused to you. For updates specific to your order, please contact the Best Buy Support Line at 888-237-8289.
Rated 1 out of 5 stars
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed had to replace twice, top shelf too shallow
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi PatriciaP, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have questions or concerns, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product issues you may have. Thank you.
- Pros mentioned:Cleaning performanceCons mentioned:Cycle time
Rated 3 out of 5 stars
Overall great controls are meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, this will absolutely get the dishes clean. I’ve owned about a dozen different dishwashers and this one works very well. There are 2 problems though. First “speed 60” is a lie. It will not do a cycle in 60 minutes. The shortest cycle is 2 hours. They should have called it something else because putting “60” on there is intentionally confusing the consumer. Second, the electronics they used are incredibly slow. Touch a button, wait a second to get feedback type of slow. That is unacceptable in a $1500 device. And heaven help you if you accidentally picked the wrong mode and touched the run button. Now you need to do a full reboot which takes about 2 minutes to clear that. Overall it is a very good dishwasher. They just made a few dumb choices.
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi SenileOne, thanks for your review. We apologize for any difficulties or disappointment you may be experiencing. If your dishwasher is equipped with a Speed60 cycle, the run time is approximately 60 minutes and should not be 2 hours. It sounds like your dishwasher may be stuck on either the Auto or Normal cycle. To help resolve the issue, we recommend trying to reset the dishwasher. The instructions for how to reset the dishwasher can be found in the Use and Care manual under the heading “Terminating the wash cycle”. If you have any additional questions or for real-time troubleshooting assistance, please call our Customer Support team at 1-800-944-2904. Thank you.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
You can’t even tell it’s running
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came from a Kenmore Elite dishwasher after recommendations from my family and friends. The extra 4db of quietness really makes a difference, I sometimes can’t tell if I forgot to start it. The Crystal Dry is also incredibly good, plastics that never were dry in my old dishwasher come out bone dry, and you can load them on any rack as there are no exposed heating elements. The upper and lower baskets are really flexible and I have been able to fit more things than ever. I’ve ran about 12 cycles and so far everything comes out spotless. The only negative I see is that since it’s wifi connected, there aren’t as many buttons on the unit itself. The only way you can access a rinse cycle is through the app or using alexa.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Some nice improvements, some not so much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had an older Bosch 800 series we were quite happy with until the drain seal started to leak. We had replaced it with a Bosch Series 500 only to find out it was not a true Bosch unit and did a poor job of cleaning the dishes. The newer Bosch 800 Series 24 does an excellent job of cleaning the dishes. The action of the new bottom spray arm unit provides better coverage and cleaning power to all of the items int he bottom shelf. The only complaints were with the newer-style shelves. The top shelf is narrower and will no longer accept a half-size sheet pan. The bottom shelf has the plate racks oriented in a different direction and does not have the spike to hold tall items such as vases, large travel mugs, and thermoses (which are too tall for the middle shelf) in place.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Very Happy with Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasther is very quiet. Never know that it was running except during draining - then you will hear it. The dishes are very clear. Dishes are spotless and come out pretty dry.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Bosch 800 series dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher!! Outperformed the old Samsung we had by far!! No dirty silverware to rewash...no sticky residue left on the dinner plates either. Super quiet!! I love it!!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Best dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have hard well water, and my dishes come out spotless every time. It is so quiet, I can hardly hear it running. This is the best dishwasher I have ever owned.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Great Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice dishwasher. It works great and unbelievably quiet. Looks elegant too. Happy with this purchase.
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Rated 5 out of 5 stars
Bosch!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishes are clean. Unit is quiet and looks good. Easy loading.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my dishwasher, it’s quiet and it cleans very well!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Paul
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quite cleans great would highly recommend this dishwasher
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 1 out of 5 stars
Leak at Crystal reservoir
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher about four years ago, it looks brand new. It’s been quiet and done a good job of cleaning dishes. Just recently it started leaking water through the crystal reservoir. Contacted Bosch and they refused to warranty it, paying to repair it will cost as much as buying a new one. I’m very unimpressed paying so much money for the dishwasher and they won’t stand behind the product. A dishwasher of this caliber should last well beyond four years. I will not be purchasing anything else from this company again.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MTBSB, thanks for your review. We understand that out-of-warranty repairs are frustrating and apologize for any inconvenience caused. Please feel free to connect with Bosch Customer Care at 1-800-944-2904 for real-time support if assistance is needed. Thank you again for taking the time to share your valuable feedback with our team.
- Pros mentioned:Noise level
Rated 5 out of 5 stars
Great disheasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is great. Have to get used to the configuration like any new appliance but is a great piece. Quiet as anything
I would recommend this to a friend Rated 5 out of 5 stars
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product - Very happy with purchase. Would highly recommend.
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi StephenP, thanks for your fantastic review! We're thrilled to hear you’re very happy with your Bosch dishwasher and appreciate your recommendation. Thank you for your positive feedback and for choosing Bosch!
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best Dishwasher Ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is everything they say and more! It is amazing to take out Tupperware and it is 100% dry! You won’t be disappointed.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher. I strongly recommend. Delivery and installation went well.
I would recommend this to a friend Rated 3 out of 5 stars
Meh, not worth the cost premium
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our third Bosch dishwasher in as many houses and the first two were stellar. The racks in this one feel cheaper (despite it being a higher series and much more expensive model) and the pressure from the jets causes our plates to rhythmically move back and forth which creates a lot of noise (much more than 42dBA!). And to add add insult to injury, BB now put it on sale for less than we paid. So annoyed. If I could return it I would. Can't recommend this model.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi EmJayElle, thanks for your review. At Bosch we strive to provide the high-level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, please feel free to call Customer Care at 1-800-944-2904 for real-time support. Thank you.
Rated 3 out of 5 stars
Lasted 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine lasted 5 years. All these washers seem to die after 5 yrs or so now. Dont expect 20 years even at this price. The warranty is 1 year, speaks to how much they trust their own product. It will leak underneath the tub.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Kwan, thanks for your review. As a brand focused on customer satisfaction, our Bosch team truly apologizes if this dishwasher has not met your expectations. Be assured that your feedback is appreciated and will be shared with the relevant groups as we're committed to continuous improvement. If product support is needed, feel free to connect with our customer care team at 1-800-944-2904 for real-time assistance. Thank you for choosing Bosch.





































