Customer Ratings & Reviews
- Model:
- SHX78CM5N
- |
- SKU:
- 6542978
Customer reviews
Rating 4.5 out of 5 stars with 370 reviews
(370 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Dry Quality4.5
Rating 4.5 out of 5 stars
- Cycle Options4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the quiet operation and excellent cleaning performance of the 800 Series 24" Top Control Smart Built-In Tub Dishwasher. The third rack is also a popular feature, and users find the dishwasher easy to use. However, some customers have noted concerns about the dishwasher's capacity, cycle time, and reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve gotten an e33 code repeatedly. Second time a tech has to come out from Bosch. Ridiculous
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MarkP, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Our Customer Care Team is available at 1-800-944-2904 if assistance is needed. Please know we're here to help. Thank you.
- Pros mentioned:Cleaning performance, Noise levelCons mentioned:Cycle time
Rated 5 out of 5 stars
I CAN'T HEAR ANYTHING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from a very old and noisy GE unit, this was a shock. I ordered for delivery. BB delivered 30 mins before the scheduled window. But I was home, so it worked out. Delivery guys brought it into the kitchen with care and ease, and left without a fuss. I installed it myself. Having all the existing hook-ups, I just needed to purchase the 3/4 elbow connector separately. Otherwise you'll need the full kit (no need for power cord as it came with one). Installation was painless, a matter of plug and play, and adjusting the legs. Installed the HomeConnect app to register and set up the appliance and I was good to go. The cycles are pretty long though (2.5-3.5 hours with CrystalDry/Sanitize). So I guess plan your cleaning accordingly. Once I hit Start, and shut the door, I couldn't figure out if it was running or not. But sure enough, the red Infolight was there to let me know. It's as quiet as the dialogue in a Christopher Nolan movie. You really have to try to hear it. I'm working in the dining room and I really can't hear anything. Amazing. And it cleaned really well too. Even the crusty Instant Pot looked spotless after a cycle. And if you're like I was, wondering what the differences between this model and last model are. There aren't many, besides cosmetics. This latest 78C model has PowerControl that lets you adjust which section of the tray gets more/less spraying. I used it when cleaning heavily soiled pots and pans, and seemed to work. I'm still learning the ins and outs of this beast, but overall very happy with my purchase. 5*
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 1 out of 5 stars
Bosh dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher . Best but salesperson did a great job . Would buy this again
I would recommend this to a friend Rated 1 out of 5 stars
Don't like it. Don't need most of the electronics.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you enjoy spending your time trying to figure out why some part of your dishwasher isn't working this may be right for you. It's similar to when your iPhone or computer are not working correctly. A big waste of time. Too many electronic features and not enough dish washing. I opened it after 2 1/2 hours of running and the soap didn't come out completely.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi JimD, thank you for sharing your review. We’re very sorry to hear that your Bosch dishwasher has not met your expectations. Your feedback is invaluable to us, and we are dedicated to continuous improvement. If you need product support, feel free to contact our customer care team at 1-800-944-2904 or BoschCare@bshg.com. We appreciate your engagement and thank you for choosing Bosch.
- Pros mentioned:Noise level, Third rack
Rated 5 out of 5 stars
Great dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never owned a Bosch appliance, this is top notch. The racks are very well layed out and I love the separate silver ware rack. Knives and forks fit well and aren’t touching each other, so they are much cleaner. Also very quiet, only way you know it’s on is there is a red light on if it’s running, and it blinks if you forget to restart it if you add something mid cycle.
I would recommend this to a friend Rated 1 out of 5 stars
The dishwasher that was not delivered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it delivered, paid for, tomorrow will be 4 th try. 1st time, call 1 hour before assigned delivery time, inventory problem, 2 nd try, 1 hour before delivery, inventory problem, canceled, 3 rd try, installers have the flu, delivery canceled. 4 th try tomorrow. We will see, maybe grandma died, hope they deliver.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi EllenM, thank you for your review. Our sincere apologies for the delay in delivering your appliance order. We recognize this is a frustrating situation and deeply regret any inconvenience caused to you. For updates specific to your order, please contact the Best Buy Support Line at 888-237-8289.
- Pros mentioned:Ease of use, Noise level
Rated 5 out of 5 stars
So far, So great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation, physically handsome, works very well so far (after about 6 weeks), extremely quiet -- in fact, at first we questioned whether it was working because we couldn't even hear that it was on! So far, so great.
I would recommend this to a friend Rated 1 out of 5 stars
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed had to replace twice, top shelf too shallow
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi PatriciaP, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have questions or concerns, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product issues you may have. Thank you.
- Pros mentioned:Noise level, Third rack
Rated 5 out of 5 stars
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent dishwasher. Very quiet with adjustable racks.
I would recommend this to a friend - Pros mentioned:Cleaning performanceCons mentioned:Cycle time
Rated 3 out of 5 stars
Overall great controls are meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, this will absolutely get the dishes clean. I’ve owned about a dozen different dishwashers and this one works very well. There are 2 problems though. First “speed 60” is a lie. It will not do a cycle in 60 minutes. The shortest cycle is 2 hours. They should have called it something else because putting “60” on there is intentionally confusing the consumer. Second, the electronics they used are incredibly slow. Touch a button, wait a second to get feedback type of slow. That is unacceptable in a $1500 device. And heaven help you if you accidentally picked the wrong mode and touched the run button. Now you need to do a full reboot which takes about 2 minutes to clear that. Overall it is a very good dishwasher. They just made a few dumb choices.
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi SenileOne, thanks for your review. We apologize for any difficulties or disappointment you may be experiencing. If your dishwasher is equipped with a Speed60 cycle, the run time is approximately 60 minutes and should not be 2 hours. It sounds like your dishwasher may be stuck on either the Auto or Normal cycle. To help resolve the issue, we recommend trying to reset the dishwasher. The instructions for how to reset the dishwasher can be found in the Use and Care manual under the heading “Terminating the wash cycle”. If you have any additional questions or for real-time troubleshooting assistance, please call our Customer Support team at 1-800-944-2904. Thank you.
- Pros mentioned:Noise level
Rated 5 out of 5 stars
SO FAR SO GOOD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO FAR I AM VERY HAPPY WITH THE DISHWASHER. I LIKE HOW QUIET IT IS, IF IT WASN'T FOR THE RED LIGHT AT BOTTOM OF THE DISHWASHER, IT'S HARD TO TELL IT'S WORKING.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
You can’t even tell it’s running
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came from a Kenmore Elite dishwasher after recommendations from my family and friends. The extra 4db of quietness really makes a difference, I sometimes can’t tell if I forgot to start it. The Crystal Dry is also incredibly good, plastics that never were dry in my old dishwasher come out bone dry, and you can load them on any rack as there are no exposed heating elements. The upper and lower baskets are really flexible and I have been able to fit more things than ever. I’ve ran about 12 cycles and so far everything comes out spotless. The only negative I see is that since it’s wifi connected, there aren’t as many buttons on the unit itself. The only way you can access a rinse cycle is through the app or using alexa.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Some nice improvements, some not so much
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had an older Bosch 800 series we were quite happy with until the drain seal started to leak. We had replaced it with a Bosch Series 500 only to find out it was not a true Bosch unit and did a poor job of cleaning the dishes. The newer Bosch 800 Series 24 does an excellent job of cleaning the dishes. The action of the new bottom spray arm unit provides better coverage and cleaning power to all of the items int he bottom shelf. The only complaints were with the newer-style shelves. The top shelf is narrower and will no longer accept a half-size sheet pan. The bottom shelf has the plate racks oriented in a different direction and does not have the spike to hold tall items such as vases, large travel mugs, and thermoses (which are too tall for the middle shelf) in place.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Very Happy with Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasther is very quiet. Never know that it was running except during draining - then you will hear it. The dishes are very clear. Dishes are spotless and come out pretty dry.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Bosch 800 series dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher!! Outperformed the old Samsung we had by far!! No dirty silverware to rewash...no sticky residue left on the dinner plates either. Super quiet!! I love it!!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Best dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have hard well water, and my dishes come out spotless every time. It is so quiet, I can hardly hear it running. This is the best dishwasher I have ever owned.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Great Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice dishwasher. It works great and unbelievably quiet. Looks elegant too. Happy with this purchase.
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Rated 5 out of 5 stars
Bosch!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishes are clean. Unit is quiet and looks good. Easy loading.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my dishwasher, it’s quiet and it cleans very well!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Paul
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quite cleans great would highly recommend this dishwasher
I would recommend this to a friend








































