Customer Ratings & Reviews
- Model:
- BOSE BASS MODULE 500
- SKU:
- 6280557
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the Bass Module 500 Wireless Subwoofer's sound quality and bass, with many praising its powerful performance. The product is also appreciated for its ease of use, convenient size, and wireless connectivity. While the design and setup receive positive feedback, the primary concern expressed by some customers is the product's price.
This summary was generated by AI based on customer reviews.
Problematic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return two of these units because the bass cuts out, and nothing on gods green earth could restore it , even after hours spent on the internet troubleshooting.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm very sorry to hear your bass modules were cutting out! If troubleshooting online doesn't help, I'd recommend contacting our support team, so we can investigate and maybe advise 1-2 steps that aren't found online. See here for how you can get in touch with us: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Fail
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t connect to the sound bar. I tried all the troubleshooting things the manual said to do and still nothing
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Nice speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker sounds great, I only gave it three stars because it makes a popping noise at times which seems to be normal for the subwoofer. This is unacceptable especially for how pricey Bose products are
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello Angel,
Thanks for providing your review of the Bass Module 500. Happy to hear you're enjoying the sound quality. We certainly apologize that your experience is being interrupted by a popping noise. This is does unusual however, and we recommend that you get in touch with our technical support team who can take a closer look - https://bose.life/2v8YQJ0
Thank you again,
Mohsin - Bose Support
Impressed but not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it since 5/6 and it sounded amazing like shook my entire room, however recently the speaker sounds broken. It’s already blown out and makes a strange jittering sound but then works again. Idk about this mate’s
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi there,
I'm sorry to hear that you are experiencing some issues with your Bass Module 500.
I would recommend that you try to resetting it. You can do this by unplugging for 30 seconds and then plugging it back in.
If this is unsuccessful, I would recommend reaching out to us using the contact details on our website. We would love to assist you further.
Thanks!
Kerri - Bose Customer Support
Do not buy it!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rarely works. Functioned for a few weeks. Then started buzzing. Then just won’t make sound. Geek squad and Bose support if little use,
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Sonja, I'm sorry to hear about your Smart Ultra Soundbar not producing the expected audio! Since you haven't been able to get the help you require so far, try getting in touch with our social media team. We're available via Instagram, Facebook or X, and we look forward to hearing from you there, so that we can assist you and get everything working for you. Warm regards, Fiona M. - Bose Customer Support
Best subwoofer ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It adds the best bass sound to our TV. Absolutely love it. You can actually feel the vibration from the sound.
I would recommend this to a friendOnline order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not receive the items. These items were release to someone else without my authorization. And they wouldn’t give me a refund or a replacement
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, we're sorry to hear about this. The best thing to do would be to contact BestBuy, to discuss a resolution here. Regards, Fiona M. - Bose Customer Support
Mrs. Cartwright
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your geek squad hung up in my face when I asked to reschedule my installation due to me being in rehab bc of a recent stroke. I when I questioned why will I be charged twice for installation he hung up an blocked my calls. I bought from BOSE and saved 100$.
I would recommend this to a friendBose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to set up No bass Exspesive Would not recommended
No, I would not recommend this to a friend- Cons mentioned:Price
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to connect to Bose soundbar and half of the times it doesn’t even work. Quality is also low not worth the price
No, I would not recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning. Was disappointed on sound. Bought it because we have a Bose soundbar and was sad on sound. Went back and ended up getting a Samsung combo subwoofer and soundbar which are awesome!!!
No, I would not recommend this to a friendUltimate Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts in and out. Makes popping and knocking sound even on lowest setting. I should have kept my $129.00 old unit .shame on you Bose. I tried two fo then to make sure it wasn’t a fluke.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi David.
Thank you for your post. Sorry to hear about the popping sound on your bass module. If using a wireless connection, try connecting the bass module with a wired connection. If the issue persists, please get in touch with us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
- Pros mentioned:Ease of use, Size, Sound quality
Best Base
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This base is amazing!!! It’s incredible how much sound it can produce. I can hear it perfectly no matter where I am but it can also only be heard in the entertaining room. When watching movies you feel like you’re in the theater, the sound quality is that great. It’s also great for watching tv shows and gaming. The sound quality clear and powerful. It’s the perfect combination of sound and size. I love the design of this speaker. Its visually more appealing than other bases. It blends in with the rest of my entertainment center perfectly. The set up on this divice is simple and quick. Overall, I would recommend this speaker to anyone who is looking for a base. It won’t disappoint.
I would recommend this to a friend What a shame
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RETURNING I replaced my Samsung with Bose and a week later I realized I made an expensive mistake. The soundbar gives off this popping clicking noise when I plug in the subwoofer. Yes, I did a ton of online research to resolve it… expensive does not mean quality
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Rell,
The bass module should not be making a popping noise. Does this only occur when it's first plugged in or throughout use? If you need any assistance, please reach out to us via https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
Soft pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i'd pass on this if i could do it again. No matter how i set up the equalizer the bass pushed out is extremely weak. Wish i had spent the extra money on the 700.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello Drew,
Thank for sharing your review of the Bass Module 500. Sorry to see that the bass performance is not up to your expectations. We appreciate hearing the feedback and we'll pass this information up to the team. We suggest that you try running the ADAPTiQ again to make sure it has been calibrated properly. Here are the steps for that: https://bose.life/2PXf2t6
Please feel free to reach out to us again if we can be of any assistance!
Take care,
Mohsin - Bose Support
Sonos bass 500
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs wired connection to work with soundbar without delay and cracking.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .If you require a wired connection from your soundbar to your bass module for it to work properly, it means that you are getting external interference. Check your router is at least 5ft from your soundbar and bass module.
If you need further help, please reach out to our customer support team who would love to help you with this: https://bose.life/3nTDo5H
John - Bose Customer Support
Not worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took this back because I really couldn't tell the difference from the sound bar
No, I would not recommend this to a friendGetting popping or crackling sound after 8 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it 10 months ago and it started giving weird cracking sounds after 8 months of usage. Customer service offered only repair and no replacement. Feels like cheated for the amount of money I paid and never recommend anyone to buy this without an extended warranty.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Dabb,
I'm sorry that you're experiencing a popping/crackling sound with your bass module. This usually indicates possible interference. If you've introduced any nearby electronics recently, I'd recommend removing them to see if the issue is resolved. You can also connected the bass module to your soundbar using a 3.5mm AUX cable. These will eliminate any chance of interference.
Thanks,
Charlotte - Bose Customer Support
Bose subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately proprietary design means it only works with Bose components. I love Bose quality but this unit didn't meet my needs.
No, I would not recommend this to a friendNot worth the premium price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired with the Bose Soundbar 300 this was just OK. Not worth the price premium. I returned it and the sounbar after purchasing a Vizio soundbar.
No, I would not recommend this to a friend