Customer Ratings & Reviews

We have had to return this product that we thought so highly of. The speakers knock and not even on the highest volume. We purchased for the family room and it’s just disappointing.

The price wasn't worth it. This sub doesn't sound the great at all. I can barely hear the bass. It could be different depending on your room. But in mine, it didn't really bump at all. I was extremely disappointed. I returned this and the 700 soundbar and went with the Sony HTST5000. The Sony sub is way better sounding to me.

This has been the biggest nightmare of a purchase!! Buyer beware!!! Buy at ur own risk!!! We bought the bass module 700 with the soundbar 900 alittle over two months ago. It’s has been nothing but problems the base module started making a really loud popping noise I took it to have it checked and there was absolutely nothing that can be done about it!. I was told that the power cable that it came with was the wrong cable and I had to buy the correct cable. Im so upset that I paid so much money for a useless item

Mediocre product. Ties to sound bar that has weak app

This sub needed to be set to max volume (+10) to even come close to comparing to the output from its Sony, Samsung, JBL, or Yamaha competition. Even when the volume is there it doesn't hit the low notes you want it to. The 8 inch sub in the Samsungs destroy this guy. Is laughably weak compared to the Sonos sub.

Not as impressed with BOSE as compared to setup in store. Remember in store they control what you hear, Normal Dolby, etc. from TV HDMI doesn't have as impressive content. Not saying product isn't good. Just saying don't expect most broadcast content to sound any better than with other brands.

Good Bose subwoofer, but I want a bit more punch and oompf. Admittedly, I may need to play with the settings a little bit more and get the mix right, but I feel like I have it to where it should already be punching me in the face...

The bass is strong and has a great sound. On the other hand when the sub is over 80% you can smell it getting hot like wires burning and popping

It's all about that bass? You have to control this unit with your phone app. I got this expecting great theatre sound. BIG disappointment! If you turn it up to get some bass you mostly get some continuous buzzing. The big bass sound isn't there. Where is it?

This is a horrible product. I’ve spent 3 months trying to tweak it and make it stop being annoying, but it’s a disaster and now it’s too late to return it. I have it paired with the Bose Soundbar 700 - which I love - but the bass module is not a good addition. When playing anything from the TV, it makes LOUD popping and buzzing noises. I have to turn it OFF. With music, it does its job but with extreme overkill. I have it turned down to 10, but the vibration is too much and too loud. It detracts from music, instead of complementing. Bose needs to take this back and rework this technology. VERY DISAPPOINTED.

For an expensive piece of equipment the set up is awful. There is a one page instruction sheet that basically tells you to download the app. Once that is downloaded you are supposed to walk through the set up. Sounds great unless the app can’t find the sound bar. Then you’re lost is a circle of turn it off and turn it back on. Turn off the network which it’s not connected to. Turn off the sound bar for 30 seconds. Turn off the wireless device. Nothing works and make no mistake, this speaker is far from wireless. It also requires a hdmi or optical cable. Terrible terrible instructions and app from Bose. This speaker and base module will be going back first thing tomorrow.

I think I haven't calibrated right because the sound bar has more bass than the woofer.

After two years, started making a noise as if it were broken inside, I changed it, but it was a problem.

When using this , whether the box is facing up , left , right , or centered , I could never get a good sense of immersion from the sound since I’m personally hearing the sound only from one side of the place ( technically I can hear from both sides of the living room but you can tell by a huge difference)

I have had a bose sound bar system for several years. I decided to upgrade my lifestyle 135 soundbar system to the new soundbar 700 paired with the bass module 700. After one week I’m very happy with the upgrade. Unboxing: When the boxes arrived, I was surprised by the size of the packaging. Thankfully the soundbar itself is only a little bit longer than the previous model I owned, and it’s noticeably thinner. The bass module is a decent size bigger than the subwoofer I had, so I did have to make some minor changes to my furniture set up to fit it in. The only other thing to note from an unboxing perspective is the lack of including a wall mount in the box with the soundbar (not unexpected). I had to place a separate order to get the wall mount, which I don’t have yet as of this review. Appearance: The glass top on the soundbar and bass module is beautiful! It’s a significant aesthetic design improvement from my previous Bose model, or any sound system I’ve owned from Samsung or Sony. While this isn’t the most important factor in a sound system, it’s nice to have a system that looks great and sounds great. Set up: I’ve seen some negative reviews on this topic, but my own set up could not have gone much smoother. After unboxing and figuring out placement, I connected the soundbar into the HDMI ARC connection, downloaded the bose music app, and got going. The app literally walks you thru step by step, connecting to the soundbar and bass module as needed. It also walks you thru the adaptiq setup; it’s always fun to make the wife move out of your favorite spot on the couch so that the software can configure to your particular room layout. Since I don’t have the wall mount yet, I will have to redo the adaptiq setup one more time, but that’s not an issue, just a minor inconvenience. WiFi set up and connecting Alexa was also simple, only requiring your amazon password to complete the setup. This is my first Alexa device, so it will take some time to remember the correct commands to get her to complete things. I’ve gotten her to tell me simple things like the weather outside and the score of college football games. The remote was only part of the set up that was not seamless. I’ve seen many notes about future software updates for the remote, which I look forward to, but for the time being I need to have a couple remotes handy to completely control TV, cable box, & xbox. I was up and running with everything in about 30 minutes. Performance: I’m blown away by this soundbar! If for nothing else, this soundbar seems to have nailed the perfect balance between dialogue on TV shows or movies and the rest of soundtrack. It was almost worth the entire price of this system to watch something and not have my wife ask me, “what did they just say?” or have to blast the sound to hear characters speak. I haven’t watched that much content that gives the bass module the opportunity to really show what it can do, but some content that I did watch... the storm scenes in The Haunting of Hill House are insane. You can feel the thunder pounding on you and the sounds of the rain coming from the soundbar really make you feel like you are in that house with them. I look forward to having time to sit back and enjoying a lot more. I’ve listened to some music via amazon music, using Alexa to play songs. It works as you’d expect and the music sounds great, filling my entire (small) house. I wish there was direct support for apple music, but I can always connect via Bluetooth to play music from my ipad or iphone. While I haven’t had the chance to yet, I am planning on adding the wireless surround sound speakers to the set up as well. The system makes me what to have the full set up, to experience everything the soundbar 700 system can offer. Overall: This system, the soundbar 700 and the bass module 700, is expensive and it is worth it if you enjoy hearing and feeling sound. There’s little effort to get this up and plenty of awesome sound afterwards. Highly recommended together.

Having issues with this Bass system can’t connect had appointment Tuesday 2-21- 23 no one showed up nor call me .I call geek squad. To make appointment.on the phone 45 min . Waste my time,

Great for movies and tv but when playing music sub peaks out at half power

It’s not easy to use...............................

I heard popping ang cracking sound I returned it and buy again from best buy, its the same popping and cracking sound.

Terrible product. Constantly disconnects from soundbars and tv randomly and can only adjust settings using a terrible app. Returning this for Sonos