Customer Ratings & Reviews
- Model:
- BOSE BASS MODULE 700 BLACK
- SKU:
- 10736227
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice box and inexpensive too. Every TV should have one
I would recommend this to a friendLOVE IT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has amazing sound! Absolutely LOVE IT!!!
I would recommend this to a friendDISAPPOINTED
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this product. Popping noise every time you are trying to listen to music or watch a movie. I bought the sound bar 700 and the module 700 and never again. For a product that cost this much, this obnoxious popping noise is not acceptable. Don't even think about reaching out to Bose because they don't even know how to fix their own products. STAY AWAY YOU ARE WARNED
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello, thanks for leaving your thoughts on the Bass Module 700. I am sorry to hear that you have experienced some popping issues with the bass module. A popping noise can be caused by interference from nearby Bluetooth or WiFi products. Moving the position off the bass module can prevent this, or using an AUX cord to connect the module to the soundbar.
Tori Mae - Bose Customer Support
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Years ago I had a Bose surround sound system and loved it. I purchased this just over the phone because of Covid and was very disappointed that the surround sound speakers wouldn't output any sound. So I risked going in and was introduced to the Definitive Speakers and wow they blow away the Bose system in my opinion.
No, I would not recommend this to a friendFirst hour it was great than not so much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited when I hooked it up the bass sounded good for the first hour than it started making a popcorn sound in the Sub had to take it back very disappointed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We understand you've returned the Bass Module. If you want to try the Bass Module again. The popcorn sound you mention indicates there may be something interfering with the signal. Try moving the Bass Module closer to the Soundbar or another location.
Of course you can contact us https://bose.life/38DNELy for further support, as we'd love to help.
Nic - Bose Customer Support
Beware of purchase!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first this was a great bass speaker. Now there's this annoying popping sound that never stops. For the money i paid i shouldn't be experiencing this problem. The speaker quality looks nice but can't enjoy watching a movie due to the annoying sound. Crazy part is many are complaining about the same issue. Boss needs to replace these with a working speaker.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey, I'm pleased you love the bass response from Module 700. If you're noticing a popping noise from the unit, please be sure to try the steps at https://bose.life/3eLeCQT to resolve this. If you notice the issue is persistent, please reach out to us at https://bose.life/38Q1vZs and we'll be happy to look into things further with you! Sam - Bose Customer Support
Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After multiple issues with the Soundbar 700 and Surround Speakers I am returning those and this base module. 1. Remote does not properly control non Bose products. 2. Soundbar loses connection with surrounds daily even though the status light is white indicating they are connected. Requires disabling the surround in the app, unplugging the sound bar to power cycle and then enabling in the app again to restore surround output. 3. Sound bar lost HDMI arc audio on multiple days forcing TV to take over. Power cycle required to restore. 4. Sound is good but not great, could be better. Overall too many frustrating issues and poor quality for the given price point of the system. I like Bose products generally but this is my first and last Bose Soundbar combo.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello,
We thank you for taking the time to provide a review of the Bass Module 700. We are sorry to hear about the trouble you've experienced. We know it is frustrating when a product stops working properly. We appreciate the feedback here, which will help us to continue to look at opportunities to make our products better.
Just so that you know, in the future if you have trouble with any of our products, we do have a great support team available to assist in ensuring you get the most out of your Bose product. You can reach out to us on our Community or by phone.
Link to the community: https://community.bose.com/
Additional contact info: https://bose.life/2LXQA9c
Thank you again,
Mohsin - Bose Support
Bose 700 group owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish geek squad setup was more comprehensive. I still don’t know how to adjust subwoofer output.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey!
I'm sorry to hear that you are experiencing these issues.
I have included a link here: https://bose.life/2NtvdOM, which shows how to adjust the bass on your system.
Thanks!
Kerri - Bose Customer Support
Noise make
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back quality this base make noise is the second time I change
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Elvys, thank you for sharing your experience with your Bose Bass Module 700. We appreciate you bringing the bass issue to our attention, and we’d love the opportunity to look into this further to help ensure your earbuds perform as intended.
Please connect with our customer support so we can assist you: https://bose.life/48EXztC
Klariss – Bose Customer Support
Subwoofer sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this speaker but doesn’t sound like a good subwoofer sound but it’s not that bad
I would recommend this to a friendBrand response from Bose
Posted .Hi Hector, I am happy to hear you have the Bass Module 700. If you ever need any help, please reach out to us here https://bose.life/2Obd4Tb as we would love to hear from you.
Tori Mae - Bose Customer Support
Average at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this with the bar and rear speakers. Puts out quality bass, however, it does not hit as hard as you think. Even after messing with the settings. I guess I expected more, but for the price tag, it's not worth it quality bass, sure, but if you like a deep rocky feel while wat hing a movie it wont produce.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi DrPhilUpOnYa, thank you for taking the time to review our product. I'm sorry to hear that the system was not what you were expecting. I would recommend running the AdaptiQ calibration on your system to help with calibration for your listening space and improving your overall audio quality. At Bose, we pride ourselves on developing products that would please most of our customers. We understand that this may not be what on individual is looking for. We are glad to hear that you have found a system that works well for you. Have a great day! Kindest, Kerri - Bose Technical Support Specialist.
Great bass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already had one and went got another one, open box deal, to fill the missing bass in my living room and i am satisfied. Connected automatically fast and easy.
I would recommend this to a friendPoor Wireless Connectivity
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant popping/clipping even at low volumes. Talked to support and they said its because of interference. The sub is 3 feet from the soundbar. Their solution is to wire it. Just wanted to point out to everyone, if your planning on purchasing this, be prepared to have it wired.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I'm sorry to hear you've experienced inteference issues with your bass module. This is generally related to nearby wireless devices operating on the same frequencies. To maintain a wireless connection, I recommend relocating these devices. Need further help? Head to https://www.bose.com/en_us/contact_us.html for more assistance.
Kind regards,
Jeff - Bose Customer Support
Difficult to install, poor instructions and servic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the easiest to install. The instructions leave allot to be desired. I went back to Best Buy to purchase Geek Squad assistance and have to wait almost a month to be able to use it. Very disappointed! Might as well purchase from Amazon if the customer service isn’t any better than that!
No, I would not recommend this to a friendBrand response from Bose
Posted .Dear Vaughn,
Many thanks for leaving your review of the Bass Module 700 Wireless Subwoofer.
I am very sorry to hear you have found the product difficult to install. The product along with the Soundbar 500/700, was designed to be simple to set up, but should you require further assistance, we have a team on hand who are just a phone call away who will be more than happy to talk you through the process step by step by step.
If you need further assistance, please do not hesitate to reach out to our support team. You get lifetime technical support with Bose.
Thank you for being a Bose customer.
Kind regards,
Jeff G - Bose Customer Support
Not so good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is strong and has a great sound. On the other hand when the sub is over 80% you can smell it getting hot like wires burning and popping
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello James, I'm glad that you are enjoying your Bass module. The smell you are referring to can be the system off gassing, this can happen when glue on the driver is heating up. This odour will dissipate over time. However, If the system is feeling very hot to touch or shows signs of burning, please contact our technical support team who will be more than happy to assist you: bose.life/3rykPZR. Liam - Bose Customer support
Complete waste of money!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the biggest nightmare of a purchase!! Buyer beware!!! Buy at ur own risk!!! We bought the bass module 700 with the soundbar 900 alittle over two months ago. It’s has been nothing but problems the base module started making a really loud popping noise I took it to have it checked and there was absolutely nothing that can be done about it!. I was told that the power cable that it came with was the wrong cable and I had to buy the correct cable. Im so upset that I paid so much money for a useless item
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Rebecca,
Thanks for choosing Bose for your home theatre. It's disappointing however to learn that you've had issues with popping from the Bass Module. Popping can be almost always related to interference from a nearby wireless device. This is because the US/Canada has restrictions on frequencies that can be used on a consumer level, with others reserved for the military. This means that many devices in your home operate on similar frequencies and can conflict with each other.
To prevent this from happening, move items like your internet router elsewhere in the home and not between your bass module and soundbar. Alternatively, wired connections between the speaker and the bass module can be a good solution.
Still need help? Reach out to our team today! We'd be happy to help.
https://bose.life/3ET4mCs
Jeff - Bose Customer Support
Great when not cutting out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s constantly cutting out & sounds at times you hear a clunking sound. Other than that it sounds great. I don’t believe it’s a isolated issue cause I purchased 2 sound bar 700 with subwoofer & both woofers do the same thing..
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello Dfer,
Thank you for leaving your review of the Bass Module 700 Wireless Subwoofer.
I am sorry to hear you have had dropout issues with your speaker. This may be related to interference in your viewing area. I would recommend reaching out to our support team to discuss how to counteract this. Details can be found on the Bose website's contact page.
Remember, you get free lifetime technical support over the phone, so do not hesitate to reach out if needed.
Thanks again for your review, and for being a Bose customer.
Kind regards,
Jeff G - Bose Customer Support
Good sub, but i wasn't a bit more oompf...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Bose subwoofer, but I want a bit more punch and oompf. Admittedly, I may need to play with the settings a little bit more and get the mix right, but I feel like I have it to where it should already be punching me in the face...
I would recommend this to a friendSubwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre product. Ties to sound bar that has weak app
No, I would not recommend this to a friendIt was ok but not great for the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price wasn't worth it. This sub doesn't sound the great at all. I can barely hear the bass. It could be different depending on your room. But in mine, it didn't really bump at all. I was extremely disappointed. I returned this and the 700 soundbar and went with the Sony HTST5000. The Sony sub is way better sounding to me.
No, I would not recommend this to a friend