Customer Ratings & Reviews

Good subwoofer with serious WIFI issues. I had terrible issues with popping and cracking noise when set up to connect wirelessly. It was so bad, could not listen. I tried all the fixes on Bose’s website and others online to no avail. I finally had to connect the subwoofer to the sound bar with a cord. For this price range, that is not acceptable. It is a shame because I really like the Bose 900 sound bar, but adding the subwoofer almost caused me to bring it back. If you can’t or don’t want to connect the sound bar with a cable think twice.

Bass 700 could be louder also, it perfect for the average person who don't enjoy loud music. It's awesome otherwise. Adding the extra surround sound speakers would add a movie experience. I would recommend.

This sub got to many issues for the price it's set at. This sub is the price of some full blown 5.1 soundbar systems. The technical restraints and price it's set at is crazy. You will need to hardwire the sub if you run into any issues with rumbling. Unacceptable for the price. Makes it hard for sub placements.

Sounds amazing Just hate woofer cutting out here and there bose said because of my wif modem in the living room were else can I put my wifi

If you have money to blow, go ahead and purchase this. Within a year of purchase, there was crackling in the bass module. I called Bose and unfortunately my product had just finished the warranty year. So I paid $160 to have it serviced, but they said they couldn’t service it. They could only offer me 30% off another system. I asked the guy, why would I buy another system from you guys just to face the same problem. He didn’t have an answer. So, he said we’ll just send you back this broken speaker. I wish I had bought another Sonos system. So disappointing with Bose

I had a horrible customer service experience at your Tyson’s Corner store in Vienna, VA and would like to share my experience with your team to ensure what happened to me doesn’t happen to other customers. I have been unable to contact the store’s GM and after multiple attempts, and the (612) “Corporate” phone number sends me out for the country. I reported the incident via the above phone number, but was told that my complaint would not be shared with the corporate office or the store, which defeats the purpose. This is my 4th attempt to contact Best Buy’s management team. How can I contact the corporate office? The incident took place on Sunday, April 7, 2024 and involved employees, Mike and Jenny. Thank you.

The sound is good but there is a popping sound at certain base frequencies..

Product sounded solid but for some reason after updating bass module, bass module 700 sounded weak. It doesn’t sound the same as it used to. I should of gotten Sonos better reviews, better ratings and it seems better sound.

I bought this (with the sound bar and surround sound speakers) a month ago. About 25 days into having it, I noticed a popping sound, but not one resemblant of blown speakers. It was unlike any sound I’ve heard. It is a popping sound, somewhat like the sound of popcorn. I was very frustrated, and it only happens during playing of certain extremely low bass sounds. I was able to return it to Best Buy for a replacement, thinking it was a defective speaker. The SAME EXACT DAY (today, 07 August) that my replacement arrived, I plugged it in, watched the same show that created the popping sound during low frequency music (the show shark tank, specifically-which if you’re familiar it has very low pitched music at times), and low and behold the Popping sound immediately was replicated. It is definitely coming from the bass speaker, as I would lay next to it and hear it. I don’t quite understand how this is possible. I am beyond furious because this whole system is too expensive to have this sound recur and I expect better from Bose. I have looked back and read other reviews of this similar issue. Bose-your company has a problem with this item that has NOT been addressed for months, looking at how far back some of these similar reviews originate. I want so badly to shout the awesomeness of all these speakers, because when it works normal, it is simply SPECTACULAR. But the recurring popping sound is absolutely horrendous.

Looks amazing and modern but ours did not last. Bass was good at lower volumes but when we turned it up the bass became distorted and the sub started to smell like burning electronics. We returned this and the sound bar.

This sound sub woofer is simply the best and I will recommend it for any one who is looking for a good sound bar

Definitely the one to get if youre deciding between this or the lower end model. I highly recommend getting 3.5 to 3.5 cord to hook up with the Soundbar especially if you live in an area with lots of wifi interference eitherwise youll hear some crackling in the module.

How did I miss all these reviews about the Subwoofer popping? $700 and all I can say good about this is it looks good. My Sub is 15’ from the sound-bar and pops nonstop. I never would have thought Bose would produce such crap. I have an inexpensive sound-bar outside on my patio and it’s wireless sub works flawlessly. Beyond “unhappy” with Bose!

Its a decent sub but its not wireless. Yes it has wireless features but it cannot handle 2.4ghz interference in any way...guess what the modern home is saturated in. So if you try to use it wirelessly it just breaks up constantly. Once you cord it to the soundbar it works great.

Not exactly as advertised as Bose had to send me a wired cable to connect to the 900 soundbar as the base kept humming and making other popping noises. It seems to be a known issue with Bose, but not a great fix , when you are wanting wireless....Great sound...with a caveat of not really being "wireless".....

My Bose subwoofer's really shakes up the house, nice deep sound once u make ur adjustments!!!!

I would not buy again. I am a Bose customer for over 30 years. Years ago I started with the acoustimass 5 speakers, and the 901 Black Lacquer speaker, and continued with Bose purchases ever since. That being said, my purchase of the Soundbar 900 with Bass Module 700 is a giant disappointment. The soundbar goes offline a couple times each day. I have to unplug it from the wall socket to reset it. not an easy task since my outlet is recessed behind my wall mounted tv. The bigger disappointment is the bass module. The module makes a popping sound as if the speaker is busted. The thing that attracted me most to this combo was for the wireless bass module connection aesthetics. The bass module is not near my wireless router, as was a recommended fix from Bose. The other fix was to connect the module to the soundbar wired, which defeats my purpose of the purchase. Best Buy service techs explained to me that there have been several complaints concerning this very issue. Highly disappointed. I would not recommend. Find a more reliable unit.

Not worth the money it doesnt hit like i would expect for $800 i went with jbl 710

The unit did not come with a power cord which made the unit completely inoperable

This is part of the Bose home theater system, you will feel like your sitting in person