Customer Ratings & Reviews
- Model:
- 829393-1300
- SKU:
- 6370824
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Range
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality, portability, and long battery life of this portable smart speaker. Many appreciate the deep bass and impressive volume, along with the convenience of Bluetooth connectivity and voice assistants like Alexa. While some find the price a bit high, the overall positive feedback highlights its excellent audio performance and compact design. The speaker's water resistance is also a frequently mentioned plus.
This summary was generated by AI based on customer reviews.
suck product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This expensive speaker (about $400) worked for less than a year. Bose sucked with their customer service.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you so much for sharing your experience, we truly appreciate your feedback. We're sorry to hear about the trouble with your speaker and your experience. That’s not what we aim for, and we’d love the opportunity to make things right.
We’re here to help and ensure your speaker works as intended. Please connect with us through this link so we can take a closer look: https://bose.life/48EXztC
Looking forward to assisting you!
Klariss – Bose Customer Support
Like it but not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave thi speaker three stars because I can’t use for a speaker phone and the battery runs low very fast
I would recommend this to a friendBrand response from Bose Support
Posted .Hello,
Using Alexa only, you can directly call Bose smart products, Amazon Echo products, and anyone in your contacts list. You do not need your phone to make or take a call. As for Battery life, this depends on what type of music you’re playing and at what volume, the battery of the Portable Smart Speaker will last up to 12 hours while playing at a loud volume.
Tegan - Bose Customer Support
- Pros mentioned:Battery life, Portability, Sound quality
I seldom give five stars, but ...
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This isn’t an inexpensive speaker, but sound quality not low price is what Bose is all about. They’ve been making quality headphones and speakers for years, and more recently, smart home speakers. Now comes the combination of portable and smart, and true to Bose, they did it well. The build quality is first class including the 3A power supply/charger and 5 foot USB C to USB C cable. The size and weight along with a battery rated at 12 hours of playtime make it truly portable. That’s the same battery life as their Revolve speaker. However, the sound quality is comparable to the Bose 300 series home speakers, and that’s a big step up. As with the Revolve, the sound is truly 360. You don’t have to search for a sweet spot for you or the speaker. The sound is clean and strong in all directions. It’s rated IPX4, so it can withstand some splashing water but not falling into the pool. The setup using the Bose Music app was quick and easy as it leads you through the entire process. You’ll need to sign on or create a Bose account while in the app. You’ll log onto your home WIFI, and then you can sign onto your streaming accounts … Amazon, Pandora, Spotify (premium only), and an array of TuneIn options. All of these are then accessible from that one app. As a smart speaker, it can be set to be either an Alexa or Google Assistant device. It’s also easy to connect your phone via Bluetooth which you’ll use when away from your WIFI. I had a problem finding a particular setting in the app, but Bose phone support was fast and efficient … the best I’ve experienced in some while. The sound quality is what you’d expect from Bose. Strong bass, clean and clear mids and highs, and all the volume you’ll want. Since it’s comparable to the Home 300 speaker in quality, it can function as part of an existing Bose system if you wish. You can’t miss with this speaker. It’s a real Bose and provides an amazing amount of music from a small device.
I would recommend this to a friend - Pros mentioned:Sound quality
Stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great when it works, and I like that I could connect it to Google Home. However, it would stop charging and not power up. Every now and then it will take a charge and work for a while, but eventually stop working again. This is a very expensive product for it to work this poorly. And now I'm just outside the return window at Best Buy (15 days, really?).
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for your post. Sorry to hear that your speaker is not charging properly. Please follow the steps on this page to address the issue. https://bose.life/3xJuDQb. If the issue persists and you will need further assistance, you can reach us here. https://bose.life/3mJ5y2R. We would be glad to help you further.
Marvin - Bose Customer Support
Bose
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get I insurance on it the charger stoped working it takes for ever to charge
I would recommend this to a friendBrand response from Bose Support
Posted .Hi! Our customer support team would be happy to help you replace your charger if it has stopped working! https://bose.life/3nTDo5H
John - Bose Customer Support
- Cons mentioned:Price
Not what I expected !!!! Expensive for NO REASON!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker looks nice and how the description is worded make it sound like high quality, but when I played it at home the sound is almost equivalent to the Bose Flex spun link. It just have google assistance tied into it. I was expecting more sound than what I received. Especially for the price it cost. I am thinking of returning it and getting my money back.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, you can adjust the bass and treble tone controls on the Portable Smart speaker through the Bose Music app, by following the steps on our support page here: https://bose.life/3tdANHe. Should you need any further assistance, you can reach out to our technical teams here: https://bose.life/3JezwoQ.
Liam - Bose Customer support
Does NOT work with Apple Music via Alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Alexa and Apple Music. Even though all my other Alexa devices work with Apple Music. If they fix this problem it would get 5 stars. Customer support says there is not problem because you can use Bluetooth or airplay - which do work. I bought it so I could say Alexa play xyz and have it play not to carry my phone around all the time. Seems like they are intentionally making it sound like it works with Alexa but don’t make it clear that does NOT mean Apple Music!
No, I would not recommend this to a friendSave your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt go as loud as expected and it doesn't hold a charge. Very Disappointed in this model
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear your Portable Smart Speaker isn't producing the volume and battery life you'd expected, Tanya! The battery should give you up to 12 hours of active use, or up to 24 hours in standby mode. Using the speaker at loud volumes can reduce these times, so test the speaker at e.g. normal room volume, and see if there's a difference. As for the speaker's volume, make sure your connected device is turned up sufficiently as well, if it has its own separate volume control when connected to your speaker. If we can assist any further with either of these issues, please contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US. We'll be happy to help you! Warm regards, Fiona M. - Bose Customer Support
- Pros mentioned:Sound quality
Skippy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. I bought a Bose speaker in 2015. It is the best speaker I’ve purchased. I gave it to my work so they could enjoy music that sounds awesome. I bought this speaker for an upgrade and it was terrible. Great sound, music skips, not worth the money. It’s simply garbage. Sorry Bose, I normally love your products.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello!
I'm glad to hear you are a fan of our speakers and you're enjoying the great sound of your new speaker. The speaker certainly should not be skipping while listening to music! If you reach out to us we'd love to help you get it working at it's best! https://bose.life/2P7Tuqt
Keith - Bose Customer Support
Not bad.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for the price. Could be louder. Especially when using outdoors.
I would recommend this to a friendJUST OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I REMEMBER WHEN BOSE WAS THE BEST. THIS SPEAKER ISN'T IDEAL WHEN IT COMES TO BASE. OK FOR KITCHEN OR BATHROOM USE. PRICE TOO STEEP FOR WHAT IT OFFERS.
No, I would not recommend this to a friendMediocre speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps losing connection with bluetooth. Would not purchas again
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, I hope you're enjoying the sound and features of the Portable Smart Speaker! Do you have trouble with connecting to the speaker via Wi-Fi using the Bose Music app? Please try the steps at https://bose.life/3Om8qjk for Bluetooth issues, or reach out at https://bose.life/en_us_contact_us so we can assist you further if needed.
Sam - Bose Customer Support
- Pros mentioned:Sound quality
Good sound but won't play my mp3s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker sounded good but relies on music streaming services and won't play my mp3s which doesnt work for how I listen.
No, I would not recommend this to a friend bose too low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too pricey and too low on volume. For 400 doñlars you expect some great sound and i didnt get that first impression
I would recommend this to a friendIt’s ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was ok, lots of bass and not enough treble. I’ve return it and got a B&o speaker, more clear sound.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Rook, I'm sorry that there wasn't enough treble for your preference. You can actually adjust the tone controls using the instructions here - https://bose.life/2EDZw0x.
Thanks,
Charlotte - Bose Customer Support
Doesn’t last
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it at first but with time the battery doesn’t last long. I can’t play it anymore without it being plugged in at all times.
No, I would not recommend this to a friendBrand response from Bose
Posted .The Portable Smart speaker can last up to 12 hours per charge. If you are not getting the full battery amount, then I recommend that you contact our technical support team who can help troubleshoot with you and provide further services if needed. You can find their contact details here: https://bose.life/3EcVu9l.
Liam - Bose customer support.
- Pros mentioned:Sound quality
Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound The sound resonates throughout the whole house very crisp and clear
I would recommend this to a friend Not so good produict
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.second Bose speaker am using and same issue. Doesn't come on anymore just barely 18months after purchase. Red light permanently on.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for reaching out, and we're truly sorry to hear that you’re experiencing the same issue again with your second Bose Portable Smart Speaker.
The red light staying on and the speaker not powering up could indicate a hardware issue, but we’d love to try a few troubleshooting steps first to see if we can get it working again. If those don’t help, we’ll be happy to explore service or replacement options with you. Here is a troubleshooting link that could help you with the issue: https://support.bose.com/s/article/portable-smart-speaker-product-will-not-turn-on?language=en_US
-Jelyn, Bose Customer Support
Average sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice speaker but very pricy. I expected a more precise sound quality from Bose.
No, I would not recommend this to a friendDecent, but not worth full price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent speaker. It as remarkable as I expected based on Bose’s reputation, but I bought it at a discount as a pre-opened item…
No, I would not recommend this to a friend