Customer Ratings & Reviews
- Model:
- 829393-1300
- SKU:
- 6370824
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Range
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality, portability, and long battery life of this portable smart speaker. Many appreciate the deep bass and impressive volume, along with the convenience of Bluetooth connectivity and voice assistants like Alexa. While some find the price a bit high, the overall positive feedback highlights its excellent audio performance and compact design. The speaker's water resistance is also a frequently mentioned plus.
This summary was generated by AI based on customer reviews.
Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this gift for my fiance and she was. Eyond excited to start using it. However, were sad because the Bose cannot play Spotify:( it also looses its battery very fast.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello,
Sorry you are unable to play Spotify through your Speaker. You can do this a number of ways; Airplay 2, through the Bose Music app or via a Bluetooth connection.
As for the battery life, ensure your speaker is up to date with the latest firmware. You can find update instructions here: http://bose.life/38HUFXn
Kind regards,
Tegan - Bose Customer Support
Not compatible with SoundTouch multi room
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new speaker and realize that it is not compatible with the SoundTouch speaker family for group and multi room play. Only works multi room with the same smart home family of speakers so you need to replace all your SoundTouch collection to get that feature. Same brand but use different applications.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Michel737,
Thanks for taking the time to leave a review on our Portable Home Speaker. I am sorry to hear that the speaker wasn't what you expected and would love to forward this feedback onto the relevant teams.
If you have any further questions about your speaker then please do reach out to our customer support team via https://bose.life/2XnA0oS and the team will be on hand to assist you with this.
Kind Regards,
Hector B - Bose Customer Support
- Pros mentioned:Sound quality
Good sound but short life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is really good but that thing didn't work for very long - just 3 months. Not worth it!
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello Natalie,
Thanks for your feedback, we're glad to hear you love the audio quality of your speaker.
Sorry to hear that you are facing some concerns, please reach out to your local Bose product support team. An agent will gladly get these concerns resolved for you. You have a 1 year warranty included with your purchase, if troubleshooting does not fix this, we can set up a free of charge service for you.
Tegan - Bose Customer Support
I have better speakers from the 1990's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For $400, I expected a device that can compete with an aux cable speaker from the 1990's. Unfortunately, this speaker appears unable to replace the speakers on my phone and I am going to have to buy a JBL speaker (despite the lower sound quality) because their devices actually connect and just play the audio from my phone.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey there Danny, I am sorry to hear that you are unhappy with your Portable Smart speaker. We have many technical support teams who would be more than happy to provide troubleshooting support and set up advice to ensure that your speaker is working correctly. You can find their contact details here: https://bose.life/33SHEf7.
Liam - Bose customer support.
Incorrect Item Description and Poor Customer Servi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was listed as open box excellent condition. Item arrived damaged, missing all components, and with signs of heavy previous use. Best Buy customer service was terrible and had no desire to rectify this issue. Will rethink any future Best Buy purchases.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Not as good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not charging Old model is far better Besides that Great sound
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey, glad you love the sound of the Portable Home Speaker! If you're having charging issues, please try the steps at https://bose.life/2UbNgfN. Reach out at https://bose.life/38Q1vZs if the issues persist and we'll be happy to assist further. Sam - Bose Customer Support
Bad Battery at 1 1/2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the speaker in February 2022 for near $400 and battery will no longer charge or hold a charge. Totally worthless a year and a half later.
No, I would not recommend this to a friendAwful Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My speaker stopped working less than 30 days of use. I will never buy items for Best Buy again because that would return stating that have only a 14 day return for electronics. I had to ship speaker back to Bose . They want you to purchase their warranties to be able to return. I’m glad I purchased Apple care when I purchased my daughter’s MacBook over a year ago. Bummed. Before it died it was great.
No, I would not recommend this to a friendVery Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass was very underwhelming. It could only cast via the Google Assistant from 2-3 available apps. That did not include YouTube Music or Google Podcasts which I primarily use. The battery life did not meet the specs and it stopped taking a charge on day 3 of ownership. I'm a big Bose fan and will continue to choose Bose for my audio devices but this speaker falls far short of what I expect from Bose especially for the premium price.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey Migock,
I'm sorry that you've been underwhelmed so far with your new speaker. The great news is that the Bose Music app allows you to adjust the sound settings through the adjustable equalizer. Here's some guidance on how to do this - https://bose.life/2EDZw0x
You can also stream from YouTube Music or Google Podcasts by connecting via Bluetooth or AirPlay 2.
Thanks,
Charlotte - Bose Customer Support
Not good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor experience, would not connect with other speakers, sound was not fantastic. Pretty disappointed from a company like Bose.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear your Portable Smart Speaker wouldn't connect with your other speakers, Stephen! The Portable Smart Speaker will connect with other Bose Smart Speakers via the Bose app. You can also connect the Portable Smart Speaker to one compatible Bose Bluetooth speaker via SimpleSync. As for the sound, make sure to adjust the Bass and Treble settings in the Bose app (under "Audio"), to help find a sound that suits you. Warm regards, Fiona M. - Bose Customer Support
Bose speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Bose product is only as good as the app. The app was horrible and didnt function well. Unfortunately because of the terrible app, i had to return it. Reviews of others had same issue.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you have decided to return your Portable Smart Speaker due to issue with the app.
If there is anything we can assist you with, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Not worth the money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this speaker at first, but its lack of retaining its charge has made it less a portable speaker and more of an expensive fixed one. As long as you keep it plugged in it will function fine, but if you unplug it- it will not keep its charge. I do not recommend.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, its great to hear you loved this speaker. The speaker has up to 12 hours battery with active use, and 24 hours in standby mode.
It is unusual to hear that you are not getting the charge time you would like. You can find guidance here to ensure the best charge time https://bose.life/3kDEQv6
Thanks
Matt - Bose Customer Support
Poor connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still can not get this to connect to wifi. Very disappointed. Bass is also lacking compared to sonos move
No, I would not recommend this to a friendBlack Diamond Bose speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really what I thought it would be for me. Just isn't for me.
I would recommend this to a friendNeeds Better Batteries
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is not good. Takes hours to recharge and the blue tooth does not work well. Not recommended.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi!
I'm sorry to hear that you are experiencing some issues with the battery life. With the Portable Home Speaker, you should be getting up to 12 hours of battery. If this is not the case, please get in contact with the team here: https://bose.life/3o6jD8Q. We will do all we can to help you!
Thanks!
Kerri - Bose Customer Support
Not a good speaker at all!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst speaker I ever spent my money on! I should have known to buy new and not used! I used it one day, battery drained within 30’minutes. And not it won’t turn on. I tried turning it on and I get a red color on the top with blinking amber power button…. I’m very mad and disappointed.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Ryan,
I'm sorry that you're experiencing an issue with the battery on your speaker. We have some great troubleshooting to help with this that you can find here - https://bose.life/3QMpcZa.
If the issue persists, please do contact our customer support here - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
Good portable speakers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, easy connectivity. Wish the handles were a bit more discreet
I would recommend this to a friendDisappointed at BOSE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had over a week and battery was draining quickly. When put to charge takes almost all day to charge at 100%. When fully charge it only gives me about 3 continuous hour of play before the battery is drained.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Fabian,
The speaker can have up to 12 hours of battery life depending on listening volume and distance from source. Please try the steps here https://bose.life/3NCsXRE to help increase battery life, or contact us https://bose.life/contact if you need further support.
Nic - Bose Customer Support
Sound isssue, Don’t buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy, it is not worth the price. After six month I started having issues with playing musics, no sound.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Sorry to hear your Portable Smart Speaker isn't always playing sound! This is most likely a temporary issue that can be fixed via troubleshooting. Try removing the speaker from power for 5 minutes; you can also contact our support team for further help. Warm regards, Fiona M. - Bose Customer Support
Disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery didn’t last long enough, it would discharge without being on and now is non functional, I get amber lights… really disappointing!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it is unusual to hear that
the battery is not lasting on the speaker. The speaker should have 12 hours of battery life, and upto 24 hours in standby mode. You can find guidance here to ensure the best battery life https://support.bose.com/s/display-articles?productId=01t8c00000OydACAAZ&articleId=ka08c000001pT4CAAU&language=en_US
If your speaker won't power on, please follow the steps here to ensure this works https://support.bose.com/s/display-articles?productId=01t8c00000OydACAAZ&articleId=ka08c000001pQoSAAU&language=en_US
Thanks
Matt - Bose Customer Support