Customer Ratings & Reviews

I like the smart speaker but I was disappointed that it did not have an auxiliary output slot. I also thought I could use it with my phone but was unable too.

I picked up this speaker for my desk but am very disappointed and will need to return it. There's a terrible lag time between my screen and the sound so forget using it to watch anything like youtube or Netflix! unlike all the other models that bose makes in this line, this one does not have an auxiliary option so there is no workaround or way to play plugged in. This is also an issue if you want to use it and don't want the Bluetooth draining your phone battery or just don't want the compression that comes with BlueTooth. This is the most expensive speaker in the line-up but by not allowing people to plug it in, it's the worst of all of them. If you like the Bose sound then I'd suggest the slightly cheaper versions of this because they have a plugin Aux option.

I cannot recommend Bose products due to the updates. They are just awful. I bought this speaker today and the update is stuck. Four hours and it's still not finished. I've done all the tricks. Nothing workings. On a positive note, my Bose soundbar started working today. The update was stuck for over a month. Better late than never... I'm taking this back tomorrow and getting a Sonos. I should have known better.

I bought this product over 4 years ago and i want to say i am never going to shop with BOSE ever again period. 1.5 years into ownership the unit went completely dead... sent it in $75 later and i have a working unit again ... 2.5 years later same thing happens... contact to see if there is anything they can do for me... send it in for another $75 or we can offer a discount of 20% on a new unit ... $400 original purchase plus $75 for repairs with a new unit it would have been $320 with the discount so essentially spend $795 for 2 speakers the same if i bought them new off the shelf i know the mark up is 100% on these consumers electronics so its beyond me why a company like BOSE wants to lose a customer for life over something as simple as their product making it past a year ( yes new 1 year warranty )

stopped working after warranty period was over had to send in for repair which only bose can do

Speak wont charge any more. Used it at work and home for only a couple months. Bose is really difficult to contact and BEST BUY said they would try and fix it at my cost. Now i have a really expensive paper weight. So sad

On the positive the return policy on the Bose is good as it was needed. The first one I bought had a bad battery. I replace it and the primary issue was the issues connecting with Alexa. Look at the app reviews before buying. It is a great mobile speaker though don't pay extra if you are buying it because of Alexa.

Bought the speaker as a "Open box", it doesn't work. I'm so frustrated with it. I have a Bose 300 and it works great.Can't get the speaker to play any music. the bluetooth won't pair with any devices, can't get either Google or Alexa to work,

Extremely annoyed by this product.. haven't really overused it It has been a few years but now I have 19% battery that last 10 minutes.. If I pay over $300 for some type of system as small as this I expect it to last a lot longer.. I will be very skeptic to buy any Bose products from now on

NOTHING BUT PROBLEMS WITH THIS SPEAKER SINCE WE PURCHASED. NOT WORTH THE PRICE. WE OWNED FOR 2 YEARS AND IT'S ALWAYS BEEN TEMPERMENTAL. IT'S NOW COMPLETELY DEAD AND WILL NOT CHARGE. LESS THAN ONE STAR WOULD BE APPROPRIATE. VERY REMORSEFUL BUYER OF THIS PRODUCT.

Company does not back any product. Pay a lot now for it, then throw it out later since it will cost you the purchase price to have it repaired. TERRIBLE!! BOOO!