Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Model:
BOSE QC20 (IOS) - White
SKU:
4242800
Your price for this item is $249.99

Customer reviews

Rating 4.7 out of 5 stars with 1327 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Comfort

    Rating 4.9 out of 5 stars

  • Value

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the QuietComfort 20 (iOS) Wired Noise Cancelling In-Ear Earbuds' impressive noise cancellation and comfortable fit, frequently citing all-day wearability. Positive feedback also highlights the earbuds' long battery life and portability, making them ideal for travel. A drawback mentioned by some customers is the relatively high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,327 reviews
  • Rated 2 out of 5 stars

    Great seal, poor audio

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds created a properly fitting seal so they blocked plenty of ambient noise. The quality of the audio was mediocre but the real problem I had was with the active noise canceling. Switching it on caused an immediate sensation of pressure and disorientation that would eventually build up into nausea. If you are sensitive to certain sounds, you may want to take this into consideration before buying active noise canceling headphones of any kind.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose earphones are always good but, in today’s world the 3.5mm jack headphones are not quite useful.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Noise cancellation, Portability

    Rated 5 out of 5 stars

    The Best Noise In-Ear Noise Cancelling Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is known for its active noise cancelling technology (which means you have electronic noise cancelling that uses software to cancel out the noise around you, hence the battery), and these are, to my knowledge, the first in-ear (ear bud) active noise cancelling headphones they have made. I bought them several years ago, and to this day they have functioned perfectly. The bass is deep, volume excellent, sound is balanced. In the included carrying case, they are the most portable headphones you can get with these capabilities. Regarding the noise cancelling, the battery lasts easily 10-15 hours, and charges fast. While sitting in Starbucks, I am able to listen to even the softest classical music without having to turn it up super loud to drown out the ambient noise. Being on an airplane, the airplane noise around you goes to almost nothing once you flip the switch to on. These headphones are highly recommended, even for the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product but . . .

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These did the job. The problem is the lengthy wires and the separate noise cancelling device. Worth the money to go wireless.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Blueridgerudy, thank you for writing your review of the QuietControl 20 headphones. The wires can indeed present challenges. You might be interested in checking out the QuietControl 30 wireless noise canceling headphones. Thanks for sharing your feedback and have a great day! Best Regards, Greg - Bose Support Bose

  • Rated 3 out of 5 stars

    Good headphones cheap wires

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones but wires don’t last. Make sure you get the geek squad warranty

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Doc, I am sorry to hear your headphones cable has been damaged. We recommend keeping the headphones in the handy, included case as this will help to prevent damage.

      Tori Mae - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Noise cancelling - NOT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These do not totally cancel outside noise. I have to have my husband turn the tv in the next room down so I can't hear it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 1 out of 5 stars

    fell apart

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound great but after a years use the buds separated in inside fell out hanging by wires. tried to glue back together separated again a month later super glued this time then started squealing. Totally useless now.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi dckr68,
      Thank you for sharing your experience with your QuietComfort 20 headphones. We're sorry to hear about the issues you had with them, and this is not the type of experience we want you to have with any of our products. We appreciate the feedback, but we certainly want to ensure you're getting the most of your headphones. Please feel free to reach to out to us directly, and our service team can assist. Here is a link you can use https://bose.life/2qwENj4. Click on your region, scroll down until you see "Contact Us."

      Kindest Regards,

      Tony G - Bose Support bose

  • Rated 3 out of 5 stars

    good headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the head phone is good, but the price is too high.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice head phones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're not moving great. If running, no good!!!

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for trying out our QC20 headphones. For customers with an active lifestyle, we would recommend a pair of our sport headphones which may be a better fit for your needs. Here is a link to check them out:  http://bit.ly/2dxYbZG Bose

  • Rated 1 out of 5 stars

    Bose headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not working properly, I wish I could retur it back.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Hi Oscar,
      Thank you for taking the time to write a review for the QC20 headphones you have. You mentioned you are having trouble with the headphones, which is very concerning to me you should not be having any problems with the headphones. We would like to help you get back to enjoying your music and noise canceling headphones as soon as possible. Please call our technical service team to help you with the headphones at 800-367-4008 hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST. Bose

  • Rated 2 out of 5 stars

    Headphone review

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thrilled with these especially for the price point. Sounds like I’m talking in a tunnel and people could still much of the background noise.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely disappointing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very loud. I expect a lot more for 250$. I used to have respect for bose; not anymore. The sound canceling worked great but the max decibel level is rather sad. Do not buy these. Your better off spending your money on Harman kardon. My last pair of Bose buds were 100$ @nd extremely loud but the insulation dissolved in a few months of sweating while jogging... and they were allegedly sport proof or something to that nature.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Sorry to hear that you aren't feeling confident in your relationship with Bose at the moment.
      However, we really appreciate any and all feedback you're able to provide us as we make any necessary improvements and adjustments.I'm sure that we can help to fix this situation for you.

      Have you tried utilizing our Support Lines ?

      https://www.bose.com/en_us/contact_us.html
      Here at Bose, we are committed to doing whatever it is that we can in order to provide a positive experience for all of our customers. If you go ahead and follow that link I posted, a member of our team will definitely be able to work with you in order to resolve these issues.

      Rae - Bose Support Bose

  • Pros mentioned:
    Comfort, Fit, Noise cancellation

    Rated 5 out of 5 stars

    Money well spent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have a need to use earphones often, and these were going to be used specifically for travel. So I didn't want to spend lot of money on earphones. But on a previous flight, there was a baby a couple of rows behind me screaming at the top of its lungs for what seemed like hours. I know the poor little thing had to be in pain to be doing that. But it became quite unbearable after such a long time. The earphones I had could not block the sound at all, no matter how loud I had it. I decided right then that I will spend some money on noise cancelling earphones. So I purchased these for my last trip. It does exactly what I bought it for-cancels outside noise extremely well, stay in my ears and feel comfortable for hours, and are much more compact than the over-ear ones. I plugged it into the plane's speaker port to watch movies, turned on the noise cancelling feature which immediately cut out the hum/buzz of the plane's engines (which I didn't think was possible), and I could hear the movie with perfect clarity. I've been traveling quite a bit and will continue to. These have made it to the "must have" packing list. I'll also be using them more often in general. Very pleased with this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY FROM BEST BUY.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY FROM BB. I bought these in August 2020 and they were 2018. I bought another pair from BB in December and they were 2020. There is no discloser as to when they were manufactured unless you buy them open them and look inside the ear piece to check the manufacture date. Ridiculous they would send me a 2018 pair.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones did not meet my expectations. They were not comfortable after 20 minutes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Noise cancellation

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased these as a gift for our son who is very picky about headphones. He loves them! The sound and bass are excellent. They fit the ear quite well. They also came with adjustable ear inserts to provide a good fit. They do not fall out of the ear.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Once great, but now defective & out of warranty

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these just last year, and originally they were superbly effective at canceling airplane noise. Now, just a year later, there is a lot of ambient noise entering during the sound cancelling mode. Very disappointed, and the proposal from Bose is to sell me another pair at nearly full price after submitting my defective ones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    $20 head phones are equal in quality.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for use with apple. All that money spent on quality canceled out completely by an apple headphone adapter. Also the sound proof feature pops constantly ending any chances of you enjoying your music. This might be the biggest waste of money I have ever suffered.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey!
      I'm sorry to hear that you are experiencing some difficulty with the QC20's and your Apple device.
      The reason these headphones are specific to Apple is to allow for the microphone and button use. If you are experiencing some issues, I would recommend trying a different Apple headphone adapter.
      As for the noise cancelling, this will not be affected by the type of device you are using. I would recommend that you try using the headphones with a different device and if you are still experiencing the same issue, I encourage you to reach out to our team here: https://bose.life/2TN3rA4, for assistance.
      Thanks!
      Kerri - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Stops working correcrly

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound changed after the first four days of use. Not recommended

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello!

      This is highly unusual! There's no reason why the sound should have changed on your headphones! Please reach out to us directly as we'd love to look into this further with you. https://bose.life/2P7Tuqt

      Keith - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Expected better

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor volume, can't believe these are made by Bose. Dollar tree headphones are 10 times better

    No, I would not recommend this to a friend