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Customer Ratings & Reviews

Model:
QUIETCOMFORT 20 HEADPHONES SMS
SKU:
4380021
Your price for this item is $249.99

Customer reviews

Rating 4.7 out of 5 stars with 826 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers consistently note the excellent noise cancellation and comfortable fit of the QuietComfort® 20i Headphones (iOS). Many also praise the headphones' sound quality, particularly the bass response. However, some customers find the price to be high and the cord length somewhat short. A few users also point out compatibility limitations with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 826 reviews
  • Rated 4 out of 5 stars

    Good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose headphones are great, no doubt. However, I bought these for my son for Christmas and when he opened them and tried using them with his iPhone, something was off. After careful discovery (because it's not evident on the box), we found that these headphones were for "Android" devices. How dumb is that??? Best Buy, as always, was awesome about replacing them with the OS version, but it's just stupid that we had to go through that at all.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Noise cancellation

    Rated 5 out of 5 stars

    Bose is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great noise cancelling headphones. I bought these for traveling since the footprint is 1/4 the size of my bose over the ear headphones. You won't be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose does it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the great things about Bose headphones is that you have clarity along with noise cancelation. Now as far as I understand everyone hears sound differently but the noise cancelation should be the same across the board. Definitely worth the price if you are investing in a good pair of headphones!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 5 out of 5 stars

    Comfortable in-ear Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are more comfortable to wear than most in-ear headphones I have tried. The noise reduction is good without being spectacular.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation, Portability

    Rated 5 out of 5 stars

    Keeping it Quiet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these noise canceling headphones! Convenient and compact to carry with you. Had large Bose headphones that finally died and decided to try these. They work great!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 5 out of 5 stars

    Excellent Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best choice for isolating yourself from the usual noises while traveling on an airplane. And very comfortable for those long flights.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise cancellation

    Rated 5 out of 5 stars

    Excellent noise cancellation a little high on cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life very good. Airplane noise cancellation excellent. The soft ear piece created a sore spot in my ear during a 12 hour flight. A little pricey but a great option to full headsets.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    Excellent sound and bass response.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a prime example of Bose leadership in the sound arena. The quality of sound and bass response along with noise reduction is incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these bose headsets. Sounds is great and super comfortable. I have smaller ears so its hard to find something that works.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise cancellation

    Rated 5 out of 5 stars

    Good quality and light weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband and he loves them. Says that the charge is good and noise cancelling was great for his flight from Chicago to Seattle with a layover in Vegas.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good noise reduction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, holds charge but like most buds can get uncomfortable after long wear

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great noise cancelling headphones for the traveler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with these headphones. They have a good level of base when using normally and a nice small package for use on airplanes.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Noise cancellation

    Rated 5 out of 5 stars

    Great earphones to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is really great and works very good in noisy environments. A must have if you are looking for one. Fits very well in the ears.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 5 out of 5 stars

    Best in class

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most durable and comfortable earphones with great sound quality. Using this for years and still running as expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved from the Bose over the ear to the in ear set and have such an easier time sleeping on the plane with them in. Only draw back is the battery life of just 16 hours. On a long flight from the West Coast to Europe with a layover somewhere in between you are almost sure to kill the battery. They do work in Passive mode without a the battery, unlike the over the ear model I had before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome in-ear headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May not be right for you if you have small ears, but regular sized or large ears work great! I'm a musician, and these have great quality sound, enhanced bass, good active noise cancelling features. The cord near the plug has an awkward "electronics hub" that can get in the way of some activities, so check that out first before buying. Other than that I've been very pleased with the sound and drowning out exterior unwanted environmental noise around me. The charge via USB also lasts a good amount of time depending on how much you use them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise cancellation

    Rated 5 out of 5 stars

    Love this headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great active and passive noise cancelling. Long lasting battery. Only wish it was updated to charge via USB C (uses micro USB)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do note that this is for the Android OS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I noticed that I purchased the wrong edition (so returned and repurchased one for iOS). They are just about identical otherwise, functionally about the same but the iOS version will have features that allows you to control your headset from the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 5 out of 5 stars

    I'm all about no noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my noise cancelling ear buds. They are so comfy and when you turn on the noise cancel feature...omg...heaven! Block out all the kids!

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    Good noise cancellation without the bulk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for air travel where you want to pack something lighter and a lot smaller than regular headphones. Holds charge for many hours and charges with a regular mini-USB like for cell phones, so you also don't pack or carry an extra charger or batteries. 3 sizes of earpieces helps with getting a good seal for noise reduction - definitely try all 3 sizes as it makes a huge difference in blocking out noise.

    I would recommend this to a friend