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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4487 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the QuietComfort 45 headphones for their exceptional noise cancellation, comfort during extended wear, and impressive battery life. While some users would prefer enhanced bass and louder volume, many find the headphones to be worth the price for their overall performance and stylish design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,487 of 4,487 reviews
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Sound went out on one side after six months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound went out intermittently at first on one side then went out completely. Eleven months after the initial purchase the volume dropped to half volume on the other audio channel. I forgot to fill out the warranty card so I'm screwed. They were babied not mishandled. They were great for the first several months but not worth the price for the limited use.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey there,

      The audio cutting out like you've had is very unexpected. We do have steps available here https://bose.life/3G01t4L that can help with the audio cutting out from one side. We can also help you https://bose.life/38DNELy with your headphones even without the warranty card being filled out as we go through available options with you.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Excellent choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unreal quality and sound. I wasn’t sure but I was blown away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves them and said this was a nice investment

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Shop on Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was never delivered. I had to chat woth several AI bots, go to a physical store, and call 1-800bestbuy several times trying to reach a human to explain their delivery vendor lost the product nd admitted it was never delivered. I still don’t have a refund! Do Not Shot Here!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sounded better in the store

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t sound as good as they did in the store still good though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bluetooth and connectivity on the phone was horrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I listened to my headphones I heard static noise so I went ahead and returned them

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, it is unusual to hear that you can hear a static noise with your headphones. I see you have returned them, however, if you decide to purchase these again you can find guidance here to resolve this issue https://bose.life/3YRTTkw
      Thanks
      Matt - Bose Customer Service bose