Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 4,187 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose quite comfort II Earbuds.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds . I love this product because of the quality and how they make the sounds good to my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these! Great sound quality, great ear fit, just all around great product. Wish i had purchased sooner!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbud available.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome! I have tried so many headphones, especially all the Apple products. In my opinion these are the best on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST QUALITY NOISE CANCELLING

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and connectivity with multiple devices. BEST QUALITY SOUND AND ACTIVE NOISE CANCELLING! HIGHLY RECOMMEND

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound bad Bluetooth connection

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing and so is the noise canceling. There is a lot of connection issues. I will have a lot of issues connecting to my phone and sometimes it disconnects from my phone on its own. Bluetooth connection is bad sound is amazing

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Aaron,

      It's wonderful that you're enjoy the amazing sound experience and noise cancelling. I'm surprised by the connection issues, and suggest trying the steps here https://bose.life/3OKrIAP that can help.
      If you need further help then please contact us https://bose.life/contact as we'd love to help with the earbuds.

      Nic - Bose Customer Support bose

  • Cons mentioned:
    Charging, Connectivity

    Rated 2 out of 5 stars

    Bose review

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They aren’t working as well almost a year later Left bud isn’t charging And it won’t connect

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for your review, Consuelo.
      We are sorry to hear your left bud is no longer functioning.
      To make sure your earbud is making contact with the charging pins, please follow these instructions on changing the ear tips and stability bands.https://bose.life/3QNbI0L


      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blue air pods

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work well and have good noise cancelling. A little big for me but I will work to fit with ear buds available

    I would recommend this to a friend
  • Cons mentioned:
    Charging, Connectivity

    Rated 2 out of 5 stars

    Not what i expected from bose

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only had these three weeks and my right earbud isn't charging. I expect better from bose, especially at 250.00. Also does not wireless charge. It is a step backward in design from the first generation.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      The right earbud not charging is unusual, and we understand it's frustrating. Try the guide here https://bose.life/3yyo7MT for help with this, or contact us https://bose.life/38DNELy for further support if you need it.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is second to none noise canceling is amazing they sound great they fit great bows is a great name you can't get better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    30/70, Against

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They definitely have good sound, the noise cancellation is amazing. Unfortunately the noise cancellation comes as a very discomfortable price. they have to fit almost to a custom made level for it to work well. I kept moving them to achieve that and just got an ear irritation. The left pod, dropped sound and does not work equal to the right pod. I tired to find if it was a settings thing but still in vain. So I am giving these away since I can not return them now

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Brian - the QuietComfort Earbuds II are designed to sit stably in the ear, without causing irritation. Be sure to experiment with the different eartip and stability band sizes, as well as running the Earbud Seal Test in the Bose app. If the left earbud is dropping sound, try rebooting your connected mobile device, and try a different device, to compare results. Regards, Fiona M. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Bose headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were pretty good only issue was when talking on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Quiet Comfort Fit II is Bad to the Bone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy connectivity, best ANC, smooth touch controls, and comfort fit that does not slip during workouts.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love!!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these!! The noise cancelling is crazy- and the volume is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    shhhh, quiet!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    incredible! the canceling noise feature is one of the best from the market.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Premium sound

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound. I little slow on push function but overall good product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Be careful Best buy will send you used headphones

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent used headphones. There was earwax on the earbuds. This is completely unacceptable. The “new” item I purchased was open and had been used. Be careful if you order these from best buy. They were also very difficult to get connected to my phone. The Bose music app failed to connect the headphones almost 30 times. There was no useful troubleshooting on the app either. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear that you received a used set of QuietComfort Earbuds II. If you get in touch with BestBuy's customer support, they'll be able to assist you with this. As for the connection problems, try rebooting your phone, and if that doesn't help then please contact our customer support team as well, so we can do some troubleshooting together. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Love the features and functionality the ability to control them with great ease.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Works great while cutting grass or talking on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear Buds To Buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling properties on these earbuds are the best I've ever used

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose gets an A times infinity!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the first generation they are amazing. I purchased these bc I like they have a low profile. With the first generation being amazing these are beyond. Excellent Bose for yet another beyond amazing product. The reason I gave it only 4 stars is because I wish Bose had even more size options for fitting.

    I would recommend this to a friend