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Customer reviews

Rating 4.3 out of 5 stars with 4185 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 4,185 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose Quiet Comfort earbuds II

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound reproduction, noise cancelling is on point, and a lot more comfortable than the first generation…

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, but the comfort or the facts that no matter the bud they just do not do good for the gym sucks. Also, despite doing the settings people always had issues to hear me. I did trouble shooting and all, and yeah not worth the money

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      I'm happy to see that you're enjoying the great sound from the earbuds. While I can see you've tried troubleshooting, please try the steps here https://bose.life/45qwHfS to help with fit and mic pick up. We'd also love to help, and you can contact us https://bose.life/contact should you need further support.

      Nic - Bose Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having never owned Bose anything was interested in trying some earbuds. I think they are good sounding, but mine lasted less than a month and they were cracking off and on. I returned them for Sony’s

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thanks for leaving your thoughts on the QC Earbuds II. That's really unfortunate to hear you experienced issues so soon after purchase. I completely understand your decision to return them.

      Please remember, when purchasing a Bose product, you get a one-year limited warranty and lifetime technical support, so if you do experience an issue, please do not hesitate to get in touch with our support team who will be more than happy to assist. The problem may be minor and could be resolved with basic troubleshooting.

      If you're looking for support, please visit us at https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Bose earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they really good, I can connect to my Android phone with no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My music in my earpiece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy listening to my music with them phone to my family with them

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Smaller and Satisfied.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how much smaller they are. Sound and noise canceling are on point. I love how you can adjust the EQ.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't hear a thing with these on and they last all through my work shift which is between 8-12 hr shifts. I love it !

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    My Bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The style, comfort, and sound can't be beat! They are so comfortable you can forget your wearing them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose noise canceling earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great my pops loved them only real down side about them is when he puts them in at home and you can’t talk to him

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No gps locator when lost and battery power usage must be seen thru app

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WORTH THE PRICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds live up to their price point! They were really easy to use right from the box. Just scan the QRC with your phone, and app downloads. Walks you through features and that's it! The noise cancelling it TREMENDUS! Plus you can set how much noise cancelling you want. Expensive but worth it, especially if you work in an office with others, walk outside for excursive or need to clearly hear what's being said. Great for online or any remote classes.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 1 out of 5 stars

    Constantly disconnecting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good fit is good but will constantly disconnect from blue tooth and not reconnect even when trying to reconnect manually through the app or the phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love the sound of the music on these earbuds. The noise canceling option works so well. It helps my workouts to be more enjoyable.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Faulty products in best buy. Not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently i brought these and it always disconnects with each pther with . And i had to reach out to the customer care and they replaced which worked perfectly fine. Instead of buying from best buy directly buy from product store. Or never buy these . I highly dont recommend these . I saw youtube and there are lot of people who has connectivity issue with one of the buds. They had to do reset and sometimes it wont happens. I regret buying these and wasting my time talking to bose and get the new ones with more than 10 days of processing time . Go with apple in apple store easy to exchange or return

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, whilst I am surprised your earbuds were disconnecting, I am glad that our team were able to replace the product for you quickly! If you ever need help with connecting your earbuds, you can check out this link that will help get the earbuds connected right away! https://bose.life/459LRF9

      If you need further help or have any questions from our customer support team, please reach out! https://bose.life/3nTDo5H

      John - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Best EarBuds on the Market

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbud headphones i have ever owned. Truly noise canceling and fit snug in the ear. Great purchase, highly reccomend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. You truly can't go wrong with these, as Bose lives up to their name as one of the best in the sound business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product and I would buy it again. I recommend it, good sound and excellent quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Wind noise and popping sounds.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality at times is great. A few times I have had crackling and popping noises. I tried using these while on a motorcycle and they will fit under a helmet. The only issue is that the noise cancelling does not work with the wind noise. The noise cancelling is either slow to react, or over reacting and creates a loud popping noise. Its pretty distracting. No matter what level of noise cancelling you out it at, the popping persists. Will be returning. Complaints have been consistent for the last year plus since these came out, but apparently Bose refuses to offer a solution/fix.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit. Amazing sound. I really love these. Bose outdid themselves. Excellent connectivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Workout buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for doing workouts since my b&o keep on falling. Everything fits perfectly and it does seal the sound so accurately I barely hear anything.

    I would recommend this to a friend