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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 4,187 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great noise cancelling/Excellent Sound Quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably really 4.5 stars. The best noise cancelling I have had in any earbuds or headphones. Sound quality is excellent. Sometimes has some difficulty connecting when I receive a call. Otherwise, they are really outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Its Bose!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far the best at noise cancellation. They sound amazing but they are missing that deep bass compared to the Airpod Pros. They offer quick charging imo and hold a good charge.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 4 out of 5 stars

    Lovely

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time purchasing Bose. They are excellent in sound!!! I wore them on a 4hr flight and loved every moment of it. The charge last for days. They’re not too big, sleek and very sharp looking. It does have different listening modes which is really cool. My only complaint is, so far people can’t hear me when I’m speaking on the phone. I’m going to contact support about that. Other than that, it’s worth the money. I’ve always had Beats, and there is NO COMPARISON whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great fit, sound, and noise cancelling.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected the sound quality would be excellent and it certainly is. I thought the noise cancelling would be good and it exceeded my hopes. My main concern would be the fit and that fear is not an issue. They fit comfortably and securely. From this standpoint they far surpassed my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worthy investment - a high quality product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, clear and well fitting headphones. Sure they are other cheaper brands and models , but this is the best blend of options and functionality for me. Great sound very good noise cancellation quality and very good battery life. Easy to manage with the Bose app and a phone. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!! Holds charge for hours. Features are a little hard to get use to.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great! Bluetooth connectivity could be improved.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noice cancellation. I have issues with the bluetooth sometimes, (where it fails to connect). Overall excellent purchase

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome,, the bass and clarity are next level

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Good sound, bad quality control in products

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The sound is probably one of the best there is in terms of in-ear noise cancelling headset. I’ve owned quite a few Bose products and lately there have been some quality control issues in some headphones, one of them being mine where after 1.5 months of owning a pair, the right ear piece died out on me. The noise cancelling works on both ears just fine, but the music is only played at the full frequency at the left and as if it’s muffled at the right piece. The battery life is about the same as all other in ears, and the connectivity is alright, but not AirPods Pro level if you have the iPhone. Overall, very good headphones, just bad quality control.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Best noise canceling

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise cancelling ear buds for under 500. 1 star off because it is bulkier than AirPods and other similar ones, but I’ve slept in these before with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Perfect Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose noise canceling earbuds are what you have come to expect from Bose…Excellence!!! I was on a plane for 4 hours and couldn’t hear the engines, babies crying, or people talking! (If only Bose could create something to prevent kids from kicking your seat I’d buy that too!) These earbuds fit perfectly too.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose ear buds with great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. Sound qualit is 100% great. Noise cancellation works great . Probably only downside is when u put it on ur ear it makes a sound on each ear but such a minor thing. This earbuds are great i use it for workout HIT and it stays on. Better than airpod pro.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    weird bug

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancelling is outstanding, sound is great. sometimes wont connect and needs to be plugged into a charger to connect again. restarting it wont even work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great Noise Cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is great and a perfect fit for my ear. My only one problem with it is connecting it to my device and keeping it connected. Other than that I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Glad I switched from other pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good noise cancelling feature, great for planes and travel. Holds longer charger then expected.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good Quality, Battery Life, Case Durability

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality, Battery Life, Case Durability after about a year. Reasonably secure fit (if they are kept dry and clean). Good sound quality on Android phones, multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Obviously the Best Noise Cancelling Ear Buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Samsung ear buds and was always complaining about noise cancelling feature. But when I saw that Bose is releasing Quiet comfort earbuds II with Noise Cancelling feature - I jumped onto the opportunity and have been using this for a while now. Have been completely satisfied with the fit and Noise Cancelling feature especially.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing Bose does it again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fit. Amazing sound quality and love the ability to go silent or still hear my surroundings. Wonderful feature. Also love that I can use the left or right bud only to be on a call.. leaving one ear open but I can choose which one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the soundcore buds were better than these. Both in connection and sound. Ambient and noise cancelation are great but everything else is subpar. Left earbud always has connection issue and you have have to keep putting earbuds back in the case then take them out to reconnect. Turn off and on bluetooth a lit too because they won't always connect. Took an insane amount of time after realease to even have individual connection and it sucks. Definitely not worth the 300 price tag, maybe closer to 200.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Logan.
      Thank you for your feedback. Sorry to hear that you are having some issues with the QC II earbuds. Have you updated the case and the earbuds to their latest firmware? If not, please follow the simple steps here. https://bose.life/44pteh4. This should address the issues you mentioned. If you require further assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would be happy to help.
      Marvin - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Not bad, but not great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and they are comfortable. My only complaint is the “aware” mode automatically suppresses ambient sound thus activates noise cancelling to prevent unwanted noise, however, for lack of a better term… this is disorienting to me. It’s like having noise cancelling activated and deactivated constantly. The Airpod Pros (2nd Gen) have this same feature but you can disable it so “aware” or “transparency” mode is activated without this annoying feature. Just my 2 cents! I went with Apple.

    No, I would not recommend this to a friend