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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 4,187 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound, Terrible Bluetooth.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds have great noise cancelling and sound. But the biggest issue I have is the constant disconect of bluetooth. The devices would stay connected but no sound would come out requiring the earbuds be put back in the case and turned back on. Sometimes this worked and sometimes it didn't. Might just be a defect or poor quality. Won't know until it's fixed.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband for our anniversary. He's very picky. He loves them. Comfortable and sound great! Comes with charging case-very easy to keep them going!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4.5 stars better than the apple airpods ! it's been over 4 months and i have not yet experience technical difficulties or the headphones shutting down out of nowhere . one thing i didn't like is when you get them the 1st time and connect it to your phone wasn't as smooth as i would like .sound quality is good better than apple. when i'm on the phone with other person they can hear me clear , defff get this !

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall, they fit perfectly in to my ear, did not fall off while working out. The sound was great.i would definitely recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Very Satisfied with Purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Bose earphones the quality is the best, with switchable earbuds for a more comfortable and high-quality sounds for the user weather, it's taking a walk, studying and etc.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Item is growing on me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have now had both the bose QC 1 and the QC2 models. I feel that there were positve and negative changes to the QC2. 1. The charging system is soooooo much better on the new model. With the old pair i always had an issues getting the earbuds to connect and charge. These have been improved and work great! 2. The QC2 seem to be less reliable on the noise cancellation. There are times where loud sounds randomly pierce through where the old model may not have as good of quality with the noise cancellation but i never had a problem using them with loud equipment 3. For your everday casual use i think they have amazing sound and will work perfect however the call experience took a severe U turn. Theres no doubt i have had more issues with the quality in phone conversations. Overall, they are growing on me. They are lighter and less bulky than its predecessor. I use these for working outside in an extreme environment and they have had no issue holding up. Again for casual use i think you will enjoy them very much but for me just a couple little things are keeping me from giving it 5 stars

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, I am glad to hear that you love the earbuds, charging and the sound. I am surprised to hear that you have noise leakage and struggling taking phone calls. I am certain that changing the ear tips and band sizes will eliminate any background noise breaking through: https://bose.life/3Q4AgDu

      We also have a great guide that will ensure your phone calls are at their best quality: https://bose.life/44YrETz

      Liam - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones, app

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, fast charging. Convenient case. The setting are easy to understand and can make your own sound settings and label them. The app on your phone could be a little bit better. I’ve had problems with the app not finding the headphones and I would have to reconnect to my phone but other than that a perfect buy

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Unbelievable noise cancelling.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these primarily for the NC and it does not disappoint. By far the best I've experienced in earbuds, the NC rivals that of my over ear QuietComfort 35 II. They are also incredibly comfortable and secure in ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was great. Look was nice . Light weight. Its a great product just not for me. I dont like the fact that you have to download an app to use them. They also didnt stay put in my ears while at work (mechanic) even with the 3 different size fittings. Wish they did work for me because the sound is way better than air pods.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Happy traveler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife and our recent Japan trip. She was impressed with sound and noise canceling ability… a marked difference over apple AirPod pro 1st gen. Fit was very good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bluetooth ear plugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very confortable and have very good quality noise canceling the best I ever buy, but the only thing I don't like is that I can't use the left side alone, other than that I'm happy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great pair!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fit so much better than the previous style. I love the fit and the size. If your looking for noise cancellation that really does cancel noise, these are the earphones!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Earbuds have awesome noise cancellation. They are easy to set-up, and work very good with the Apple iPhone. They are a little more expensive but worth the money. The battery life is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Earbuds!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I've ever used, of course they are BOSE. BOSE manufactures some of the finest high quality sound systems made, they absolutely can't be beat. These buds simply amaze me, we have open concept living, and when someone is cooking and talking around you and you are trying to watch TV and can't hear, you can pop these buds in and the Noise Cancellation will filter all that background clutter out, so good in fact when it's time to gather my wife has to come punch me in the shoulder to get my attention.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great fit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are 1st earbuds I’ve ever purchased. Extremely comfortable & stay in my ears very well. Pricey but it has great Bose sound, and good noise canceling.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best gym earbuds ive had yet!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my gym workouts cuz my airpods dont like to stay in my ears when i work out. These have amazing sound and stay in my ears really well!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Maybe the Best....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried them all, Bose are right at the too in terms of sound, easy connectivity, and ease of use. TBH, these are the top end So much better than Apple pods, especially fit. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Clear calls and very good music.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the most comfortable wireless earbuds I’ve ever owned. Crystal clear calls and very good music. The noise cancellation is in my humble opinion better than the other guys.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Great Sound & ANC, terrible Android connectivity

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, Bose delivers on Sound and ANC. Surprisingly for a $300 pair of headphones, there seems to be issues with connectivity and/or the Android App which I didn't have the time to troubleshoot. It says on the back of the box that it's made for iPhone and that it 'works with Android'. I have a Samsung S20+. For the price, I shoudn't have these issues with a brand new headset. I returned the unit within an hour of owning it. I'll be sticking with my old Bose Quiet Comfort 35 headset for now.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Clif,

      We're pleased that you enjoyed the sound quality and ANC. I'm sorry that you faced some difficulty when connecting your earbuds to your Samsung S20+. It would have been great to have the opportunity to go through some troubleshooting, as this isn't expected. If you do still have the product, please follow the steps here for problems connecting - https://bose.life/3AVJadE.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is the best sound quality out here. The battery is Exquisite. They do not fall out my ears. You can use the app find my bose earbuds which is a life saver

    I would recommend this to a friend