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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 4,187 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Thank you!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I’ve ever had. Great sound, great noise cancelling. Comfortable and sexy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome. They work in conjunction with the bose music app at setup.thet hae settings you can customize for noise canceling and the mixing board is also really cool .they dont suck into your ear so you hear/feel every step you take like other noise canceling headphones i have tried in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation bass and all fits well into ear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Skip these, especially for Android.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds aren't worth the money. They suffer from constant connectivity issues that require forgetting and pairing the device to fix it. Sometimes they don't connect at all. Sometimes only a single bus connects. When you put the headphones in your ear, it plays a loud and harsh sound (by design) that you can't disable. In terms of sound quality, you're only paying for the Bose name. I replaced Google Pixel buds pro (gen. 1) with these headphones and noticed that the Bose have much better sound quality. Connectivity issues began within the first 2 weeks. Fast forward to today, I bought a pair of Pixel Buds Pro (gen. 2) and I can say that they blow these earbuds out of the water in terms of sound quality, connectivity, and ease of use. Best part: I don't have to hear the horrendous Bose connectivity sound anymore. Do not buy these.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We’re sorry to hear that your experience with our earbuds hasn’t met your expectations. Connectivity should be seamless, and we understand how frustrating it can be to repeatedly reconnect your device. The startup sound is designed to provide feedback, but we appreciate your perspective.

      The experience we aim to provide should be seamless. Please reach out to our support team for further assistance.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Constant connection problems

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these headphones is incredible, but its about the only good thing about them. The connecting issues are HORRIBLE. I have an iphone 13 pro max and these things do not like to connect what so ever. Sometimes only one headphone will connect, other times neither one of them will connect and it will take me 30-60 minutes of trouble shooting to try to get them connected again. My husband also has the exact same issues i have, so i know its not just mine. Honestly, wish i wouldve just stuck to airpods.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Sheila, It's great to hear that you enjoy the sound quality of the QC earbuds II. If you are struggling with Bluetooth connection to your iPhone, we do have many troubleshooting suggestions that can be found on our product support website here: bose.life/3RItZOt. Should you need any further assistance, please reach out to our technical support team who will be more than happy to assist you: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them great sound and super comfortable Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Unbalanced experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is awesome, but.... The mic is nowhere near the same quality and the app to control the "modes" and the noise canceling level is very finicky. I have to open the app every time i use the headphones to even get the noise canceling level i want to go into effect. I think its pretty stupid that you have to manually select your prefered mode with whatever settings you had set up prior. Especially after already selecting an option to "remember your modes". The quality of life with the software and the customization with the headphones is the only reason for the 3 stars. Outside of that the headphones spund quality is awesome.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Gavin,

      It's great that you love the sound quality of the earbuds. You can switch the modes on the earbuds themselves without needing to open the app, you can press and hold on either earbud to switch the mode. Our guide here https://bose.life/3rfNR0F also has more information on using the modes.

      I can see you mention the mic quality not being as you expect, and I am surprised by this. I'd recommend trying out steps here https://bose.life/44TJ2I1 for help with the mic quality. If you do need further help after trying the steps, then of course please reach out https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great fit!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite pair of earbuds so far!! They don’t fall out and the sound is AMAZING!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Loyalty to quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and a Huge upgrade from the previous style and build. I will continue to stick with Bose because they have the most comfortable fit for me on the market and ive tried them all.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    worth upgrading

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improves on the already great sound of the first edition, and stays in the ears better.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and a great feel.Would recommend to anyone looking for something like this.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound quality recommended 100 good sound quality recommended at 100 and very good design

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass is really nice and the sound quality is really good the noise cancelling is superb!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    Glo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Stay charged for many hours and has a beautiful bass tone to it. The volume is simply magnificent

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clarity, noise canceling, so much more comfortable than my Galaxy buds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, can’t tell if I’m wearing it. Stays on while on electrical machine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose earbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is truly amazing. I felt like I was in my own world at the gym with the noise cancelation. The only thing that I didnt like was they fell out of my ears. That would the only reason I didn't give them a 5 star

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable in my ears. Noise cancellation amazing

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose Quiet Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Quiet Comfort ear buds are not only comfortable, have great sound and keep the noise out. Love them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best in the business, the sound is excellent and they are very comfortable.

    I would recommend this to a friend