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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 4,187 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Suave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy! Excellent fit and sound. Overall a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling feature, stay in ears with activities

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good device, POOR Bluetooth

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent earbuds hampered by random connectivity to iPhone. About 20% of the time these are inserted and act like they connect to the iPhone they are paired with, they actually don’t connect and manually connecting via Bluetooth in settings doesn’t help. Take them out, put them back in the overly large charging case, wait a few seconds, and try again. They might work the second time, or third time, or sometimes the next day after you just give up on them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review of the QuietComfort Earbuds II! I'm sorry to hear that you find the charging case to be a little big, and that the Bluetooth connection to your iPhone is currently unreliable. Try rebooting your iPhone, and also bring it to the front of your body to eliminate body-block interference. If that doesn't help, our support team will be on hand to assist you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and the fit. The sound is Bose quality

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, amazing noise cancellation! And they don’t fall out!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity, Price

    Rated 2 out of 5 stars

    Not that great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but difficult to get use to. Too expensive and kept disconnecting

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, I am glad you love the sound of your earbuds. Noise cancelling products do take some adjustment, it can feel strange not being able to hear outside noise!

      It is surprising to hear that you are having trouble keeping your earbuds connected. We have a great guide that I know will make sure to maintain a great connection with your earbuds! https://bose.life/3OKrIAP

      If you need more help, our customer support team would love to help you! https://bose.life/3nTDo5H

      Liam - Bose Customer Support bose

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass is next level and the noise canceling works amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Lightweight and excellent sound!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent earphones, best quality for listening and enjoying music and videos. For calls they work OK I wouldn’t rate them the best, but definitely are passable. If you’re looking for something very comfortable and lightweight with top-notch music listening quality these are your earbuds!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose - Quiet Comfort II

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal sound, fit and noise filtering! Best I've ever had!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Sounds ,connectivity excellent.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size, sounds connected excellent Look nice, convenient I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Not quite enough Bass / Volume in General!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT EXCELLENT HEADPHONES, my only “complaint” is the noise cancelling works a little “too well” and feel like it’s sucking the air out of your ear! Other than that VERY COMFORTABLE!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve gone through several of these headphones and 75% of them exhibit a noticeable crackle in one of the earphones. Besides that, the ANC is superior and the sound quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing battery life plus great noise reduction and comfortable to ear

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound and stays in my ears comfortably!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Fits better than my old version. Recommended

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great ANC Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not disappoint at all! I was a bit hesitant on whether or not to buy these at first considering I already have a pair of the OG Bose QC earbuds and had seen all the different models coming out there coming out, but upon using them I am glad I took the jump for the purchase. They work great, noise cancelling was improved quite a bit over the previous Gen. Sound quality wise I only noticed a small difference but noise cancelling works pretty great. If you are looking to purchase a new pair of earbuds and love the noise cancelling feature then this may be worth a try. I’ve been using them for around a month now. Wireless charging isn’t a dealbreaker for me since I actually prefer the plug in feature but that’s just personal preference. If it’s a dealbreaker for you then this may not be for you, but if you don’t mind regular charging then this may just be the pair of earbuds you’re looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    MWT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best fitting earbuds I have owned. Terrific sound and noise cancellation

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Very good sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and noise cancellation! They seem to stay in my ears during a workout.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound and a comfortable fit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Flimsy case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio is great definitely blocks out sound but the case is very flimsy feel like it can break if you drop maybe i got a defective one I might it exchange it overall it's amazing sound quality

    I would recommend this to a friend