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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 4,187 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in the bis

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides Some connectivity issues here and there. There is no going back to any other headphones of any kind. Amazing noise cancelling and sound. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Legit comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound, very comfy, easy to set up, Bose doesn’t disappoint

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far like these buds very much. Sound is really great. Would have given it 5 stars but had to return the first set as they would not connect with the app.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Too Good to be True

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wont stay connected to my phone. When they work they are excellent. For me to expensive to deal with any issues. Ill be returning for something else.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Michael,
      Thanks for providing you're feedback. We're glad to hear that you find the QuietComfort Earbuds II to be excellent. Sorry you've had some connectivity concerns, before you return your product, reach out to us via https://bit.ly/3UNtwsQ we'd love to get additional details and help resolve this.
      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clear sound. Great battery life. Overall A+ !

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    boss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is very good sound and practice conform the battery is long

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best headphones I’ve owned. Nmms

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones. Base sounds good.And the noise canceling is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have very clear sound. The first time that I used them I thought that there was something wrong with them because they truly do cancel outside noise, and I could not hear any outside noise. I have had many earbuds that claim to cancel outside noise. But these are the first ones that I have had that actually do cancel outside noise.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    ear bud's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice sound,keeps outside noises very good, also comfortable to wear

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best Noise cancelling headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is amazing and fit my ears great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Improved audio over last model

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones but if using for activity the previous model was a better fit. I will be exchanging them. I tried all combinations but they keep falling out when working out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid set of earbuds

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great. Would recommend more for apple users than android. Overall a great se of earbuds

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Great Sounds, Issues Paring

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these are greats only issues I had were that the earbuds wouldn’t connect independently of each other I often had to put both and then remove one. After less than a week I had issues pairing all together I went through the troubleshooting steps but it wasn’t working. I returned them after trying for 2 days to pair

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you liked the sound quality of the QuietComfort Earbuds II, Gustavo. For any pairing issues that standard troubleshooting cannot resolve, I would always recommend contacting our customer support team, to explore the service options available to you. As for independent use of each earbud, please ensure your earbuds' firmware is on version 1.3.26 or later, in order to access this feature. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product holds up Bose’s excellent quality. I gave it a 4 because of the comfort. It needs extra padding to make it more comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound quality and aware mode but didn't fit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned: Sound quality was great the primary issue for me was the lack of a secure fit after going through all 3 size ear tips and stability bands I still had issues with the earbuds falling out while being active personally I believe that the stability bands are too soft or could use an xl size which I compare to my Sony openbuds which have a noticeably larger and firmer ear stabilizer which I don't have issues with falling out I would definitely purchase again if it wasn't for the fit issue I did also have an issue with the app and my earbuds turning off when I removed an earbud even though I had disabled the auto on/off feature

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! I'm glad you loved the sound and noise cancellation of the QC Earbuds II! In regards to fit, we always recommend trying all included sizes of ear tips so it's good to hear you attempted this. The good news is we offer an alternative size ear tip kit with a larger or smaller size for your needs, which can be found at https://bit.ly/3Rys4sc. This may have helped solve your issue, so I'm sorry to hear you decided to return the product. If you'd like to give them another go with this option of other ear tip sizes, please reach out at https://bose.life/38Q1vZs and we'll be happy to help!
      Thanks, Sam - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    First generation had a better fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these earbuds this evening for work, and returned them within an hour and a half. The new tips don’t really work that well for me compared to the first generation QuietComfort Earbuds, and I still have and love the Bose 700 over-ear headphones. Returned these in exchange for the new AirPod Pro 2nd generation, and those have a better fit for me than these did, plus I’ll have the iOS integration that I haven’t experienced yet. I do enjoy Bose products, and bought these because of the supposed improvements, but overall was disappointed. Also, these will not wirelessly charge like the first generation QC earbuds case or AirPods do.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      We're sorry to hear that you've had issues with the fit, it sounds like you haven't found the right tip combination for you. Check out our guide here: https://bose.life/3DhhIt2

      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose QCII Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and the noise cancellation works very well

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awsome little thing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds.... the ANC is awesome. It is very comfortable to wear also!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Bass Boomers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved my Bose Earbuds but unfortunately someone stole them from my back pack while at work just a few days ago but I’m going to purchase the same kind in a few weeks when I can. They’re a bit pricey but well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    QCII review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear bud sound quality and noise canceling ability are very good. The case leaves a little to be desired. The hinge is very weak and breaks very easily. Would recomend but be very careful with the case.

    I would recommend this to a friend