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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 4,187 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose buds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound with surprising base for buds. The noise canceling feature is next level.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re ok sound in sound quality. Nothing special that reflects their pricetag except their name. Doesnt even wirelessly charge. Lacking very basic functionality like only listening to the left earbud without the right one. You can listen to only the right bud but not the left. Seriously?

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Javi,
      Independent earbud usage is available for the earbuds with the latest firmware update. Make sure you update the earbuds through the Bose Music app. Watch the video here https://bose.life/3HzRFxL for how to update the earbuds.

      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beware of the Sony xm5s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regret bringing them back I returned them because friends would say the Sony xm5s where better I wouldn’t pay half the price prefer Bose waiting for the ultras this Oct

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and are really nice headphones they just didn’t fit properly in my ears. I would wear them to the gym wear they would loosen up and fall out of my ear, and when you went I push it back in your either shutting the headphones off or shuffling songs.Bottom line is that they just didn’t fit in my ears but if they did I would still have them.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Paul,

      It's wonderful that you love the great sound, and using the earbuds while at the gym. Our guide here https://bose.life/3JirRsf is great for helping to get the best fit. Should you need the alternative sized ear tips, and stability rings, contact us https://bose.life/38DNELy and we can help you order it.
      Should you need to adjust the earbuds while wearing them, touch them by the sides, as the touch controls are on the surface where the Bose logo is.

      Nic - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good quality and great noice cancelling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything its ok with earbuds, jusy some problems with the connectivity with IOS phones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing nothing ls compare to this invar also apple AirPods Pro 2 but they are not even close when it comes to sound and quiet isolation; we’ll just with the name BOSE you know what you are getting

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. My favorite to date. The sound quality is superb. The controls are perfect and easy to use. I highky recommend these earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is excellent in noise cancelation. But if you want bass quality then download bose app ne adjust accordingly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love them so much that I bought 2nd pair.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use mine everyday. I also carrie a white ine in my purse. People never complained that cant hear me . Love them! Batteries last.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    unusable due to constantly falling out of ears

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These would be my go-to buds due to their excellent noise cancelling, unfortunately they are unwearable. The silicone tips get slippery quickly and they are heavy enough that they fall out constantly. I cannot wear them for very long because they fall out so easily. I've somewhat gotten around this by using foam eartips, but those fall apart quickly and need to be frequently replaced. The buds still fall out with the foam tips, but I can wear them for longer. A lot of money to spend on something I can't use. What I end up using instead are Beats, even though they aren't noise cancelling they have never fallen out because of the earhooks. But the reason I bought these is for the noise cancelling, which Beats don't have. So I'm left without a solution.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi April - if your QuietComfort Earbuds II are falling out of your ears, it would seem that you haven't found the right size of eartip and/or stability band. I recommend experimenting with the provided size combinations, and if that fails, Bose offers extra small and extra large alternate sizes. You're welcome to get in touch with us about those. Also, make sure you run the fit test in the Bose app; the earbuds should stay in your ears after that. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Trash don’t buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you’ll pay for these earbuds they’re absolutely not worth it. Simply put they’re garbage. The sounds quality is great and the noise canceling is alright but the connectivity issues are out of this world. Since having these I have had to manufacture reset the earbuds several times and still they continue to have issues. I thought this was just my experience but if you look them up this is a known issue. Save your money don’t buy this trash

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Great sound quality and thats it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancellation are the only pros to this device. I can’t tell you the amount of times these disconnect from my device. I have to reconnect them almost every single week at least once because they do not connect with my phone. I used to be okay with this but its become a constant issue that occurs way too much for the price you pay for these stupid things. It should be addressed before they are even released. Really not happy with these.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Luis, I am glad that you are enjoying the great sound quality and noise cancellation of the QC earbuds II. For connectivity issues with the earbuds, we recommend checking out our various troubleshooting suggestions found on our product support website here: https://bose.life/439FmCG.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great ear buds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are they best I ever had. The noise canceling is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome earbuds!! Great for working out and other daily activities. I would definitely recommend these. Blocks away so much sound for when you don’t want to be bothered.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    overall pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's decent. qood quality sound, great noise cancelation, but not great price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying Bose and let me tell you that it's really good quality product the noice canceling is top notch would definitely buy more in the future

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is the best earbuds in the market esp the Noise-Cancellation experience sound quality is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose Earbud’s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and features, only downside is their app is a little buggy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Earbuds for the Price!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds! Definitely the best active noice cancelling earbuds in the market right now. Had the Sony WF1000XM4s before this and can definitively say these are better!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great quality sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound! Bose puts out a outstanding product

    I would recommend this to a friend