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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 4,187 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality sound even better with noise cancellation I would recommend this to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great EarBuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like these. They sound great. I do prefer the price of the original model though, so did wait for them to go on sale. These ones had the features I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best set I have purchased! Better than my AirPods Pro

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Best noise canceling buds!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is top notch, sound quality is great and they fit great. I just wish they has wireless charging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great audio and doesnt fall off

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Been using mine for a while and havent had any issues while jogging so far. Audio is great as expected and noise cancellation works like a dream

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones I recommend them to everybody only down side is they haven't updated them where you can use only the left one yet but still great quality headphones for music and talking

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Amazing Sound

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] If you want great sound quality and a customizable equalizer, YOU HAVE TO TRY THESE. These are by far the best wireless headphones I have ever had, and I use the use AirPods

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and amazing sound! This is an upgrade from a previous Bose pair I had that just died on me after 6 years. I love these!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use the item daily love them. Perfect for travel or just around the house. Other buds have hurt my ears in the past these with the extra rubbber does not at all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise canceling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really something else--easily pairs with Bluetooth receivers and dampens noise amazingly. Super convenient tap/hold features to switch between silent and aware, pause, play, etc.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that loud. But good overall. Gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    All about that Bose, no trouble!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and active noise canceling immerses listeners into a private world. Calls come in crystal clear. It is so easy to use controls. Really happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality battery life is a bit short but it works great and the left earbud cab be used the same as right so its good. Noise cancelation is exelent

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headsets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for everything from work to cutting grass. They the best noise canceling headsets ive owned. Great also for shooting.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Connectivity issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but they have connectivity issues that need to be addressed

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose...pricey but good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear buds. Great sound. Wish operating instructions were included. You have to go online to get them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Great headphones, horrible app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones, they have really good ANC, the aware mode is a 8 out 10, bose has said that the headphones should be getting atpx adaptive before the end of spring time, the fit is perfect for me, Im able to sleep with them on, the one thing a hate and cant get to work is the app, it is terrible it will only work for the first time setup after that it will fail to connect ever again no matter if you reset your phone,erase and re-download the app,or resseting the headphones, so just set it up right the first time and you wont have any problems but the app kills the headphones experience.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Carlos,

      It's great to hear you were impressed by the headphones and I'm glad to hear you are excited about the upcoming features soon to be added to the product.

      It's strange that you are having issues with the Bose Music app. This shouldn't be a problem especially as you should be using this to manage pairings, etc.

      Once you have paired, the next time you go to use them, you should be able to open the case of the buds, take them out, put them on and connection should be automatic - the app isn't needed at this stage unless you wanted to make changes. If the app fails to work, try closing the app fully, then try again.

      Remember, we offer lifetime free technical support and you get a one-year warranty with Bose, so please do not hesitate to reach out (https://bose.life/3ET4mCs)

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for the noise canceling. It’s incredible, the sound is great it can be adjusted with the app to your liking.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    no better ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bose are always great, i lost my first pair and where and bought another pair, there are nothing to match their quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    You won’t regret it !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried a lot of ear buds a lot !!! and only a couple come through the Sony wf-1000xm4 and these bad boys they do not disappoint!!!

    I would recommend this to a friend