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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 4,187 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent but needs locater

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelation and sound! Would be good to have a way to track them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    bose qc2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent everything all the way round. it's bose quality so they won't put an item out if it's under par. i can recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible Experience with the Operating System!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are patient and have an engineering degree, you might be right for these. It doesn’t seem like Bose and Apple play well together with this version of the earbuds. Although they are comfortable and sound fine, this version lacks reliable Bluetooth technology to maintain connection to just one iPhone. The prior version connected to multiple devices and allowed the user to switch quite easily. The former version also had wireless charging. The tech support for these is poor and slow. The case is cheap - it broke falling from a nightstand 20 inches high. I’m kicking myself for not returning these immediately within the Best Buy window.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      we are very sorry to hear of the experience you are having with your QuietComfort Earbuds II. We'd love to go through these concerns with you, as your charging case has broken, we'd recommend reaching out to your local support team via https://bit.ly/3UNtwsQ
      You have a 1 year warranty and lifetime of support available with your purchase, reach out to us so we can get this resolved for you.

      Tegan
      Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice earphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality for what you should be expecting out of the product at this price point.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    OMG BOSE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless earbuds are by just incredible, I was at a loud Concert, and was able to have a clear conversation with absolutely no issues. Unbelievable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing ear buds and best ANC by far!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC hands down. My go to for flights and for blocking outside noises. Probably not quite as good sound as the Sony or Apple buds but far better ANC. Really great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great In-ear headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding in-ear headphones! Blocks outside sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome best mouse canceling ear buds I’ve ever used. Sound is superb! If you’re on the fence just do it, you’ll love them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, had to exchange for the same because the ones I got did not hold a charge. All is well now.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great for vanpooling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reduces the background noise in my vanpool. I can watch movies and not hear what is going on outside or inside. wanted something I could easily take with me and store in my backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST SOUNDPROOFING

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good crisp sound the quality beats every penny and will also sound realistic

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose headphones are by far the best. I own beats and JBL headphones and Apple. But these are clearest and live the true noise cancellations

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Earbuds0

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price and on time delivery. The sound and feel of the earbuds is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Okay could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying I had the most earbuds that are under these and loved them. I misplaced an earpiece, so I decided to upgrade to these. They are not as user-friendly, and I must touch them multiple times to work correctly. The sound and cancellation are good, though. I prefer the model under this one.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Keisha,

      Sorry to hear you've had difficulties with the touch controls on the QC Earbuds II. That certainly shouldn't be happening. Have you tried unpairing and establishing a new connection to see if that improves performance? Have you also updated the buds to to the latest firmware version via the Bose music app?

      If you continue having problems, please do not hesitate to get in touch with us https://bose.life/3ET4mCs.We're always happy to help.

      Kind regards,

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose wireless ear buds

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. You cant hear anything else going on around you. They cancel out the noise around you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Altera construction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbuds it’s one of the best what I purchase, it’s very good you can get all the conversations with no interruptions also the sound it’s all clear I recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift for my sister

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my sister. Bose has very good quality so I purchased these for my sister she loves them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose can't be beat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here are the only earbuds you should consider buying. These are far superior when it comes to sound quality and comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Had AirPods prior that eventually ‘died’ and wanted to try something new. These are IT. Great sound quality and the noise cancellation is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The noise cancelation is stunning!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what I expected from Bose. During rigorous exercise they tend to fall out. But the noise cancelling and sound quality is awesome!

    I would recommend this to a friend