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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 4,187 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing. They have a great noise cancellation. I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BOSE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do exactly what they say. The music play the sound awesome even when you walk in the blocks of sound from the wind just people can understand what you’re saying clearly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bose Ear Duds!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great but after a year and a half they no longer work. Left bud completely stopped working and the noise cancellation on the right bud stopped. Spending that kind of money on something that lasts a year and a half is very disappointing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    QC NC II Earbuds: Small But Mighty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to try these even though my original QC Noisecancelling buds are still going strong. PROS - Amazing sound! Really impressed. Love the size. Very comfortable. Easy to pair. Bose Music app is very helpful. CONS - Case can't stand upright on a table based on its shape. Miss the lighted bar to show how much charge remains. This just has one light. In the summary, the sound and size outweigh any negatives. Very happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for gym, work and travel

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good sound quality and noise cancelling

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound and quality of product!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the new earbuds! A little confusing at first to install on my phone but after that it was good. Sound and quality are good! Well recommended

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Legal Service

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose-QuietComfort Earbuds II True Wireless Noise Cancelling in-Ear Headphones has excellent sound quality and is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Best Christmas gift ever. Have always been a Bose fan. Great that the quality continues to be important.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great for loud places as well as talking on the phone with a lot of ambient noise. I would highly recommend buying this product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wireless ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them!!! Sound is awesome love the charging pack, dont know what i would do without. Great quality a d price you cant beat!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose QC II

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Indescribably amazing sound, I've never had the experienced that I've had with these on any other pair of earbuds. Truly amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bose ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound quality but what i did not like about them was that i like to work out and i sweat a lot so in the middle of my work out one would always fall out thats the only problem that i had with them other than that they have a really good sound...

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Carlos,

      I'm really happy that you like the sound quality from the headphones. It's great that you wanted to use them while working out, and I want to make sure they don't fall out for you. Try the different ear tips and stability rings, along with the combinations of them. Our guide here https://bose.life/3sxX5p7 can help ensure you've got the best fit.

      Please also reach out https://bose.life/contact if you do need further help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Waise of money or I got a bad pair.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these earphones for a couple of months, the first month they worked great and I had no problems. The second month I started having connection issues. The earbuds would connect to my phone then lose connection. I had to reset and pair them several time and it would only temporarily fix the problem. It got so frustrating that i completely stopped using them. The call quality is also very bad. I tried changing the setting so the other caller could hear me more but background noise was too loud making it nearly impossible to talk to someone while doing something like, you would need to be completely still and in a quiet room. The sound quality when it works is great and I love the fit but the bluetooth is horrible.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Jose,

      I'm sorry to hear you've had issues with connection issues on your earbuds. That shouldn't be happening. Problems like this can occur if the pairing is corrupted so the first thing I'd suggest checking is to make sure the connection has been renewed by unpairing and establishing a new connection. A standard reset is fine but you also want to make sure the earbuds themselves have been fully reset also.

      To do this, plug the charging case into a USB wall charger (not a computer or laptop). Place both earbuds into case. Keep the lid open. The earbud's LEDs will light up when buds are inserted into case. With the case open and earbuds inside, press and hold the Bluetooth button on the back of the case for 30 seconds (The earbuds status light will blink blue while holding the button). Then the status light will blink white 2 times, slowly blink blue, and then turns off. Release the button. The Earbud status light will blink white 5 times, then slowly blink blue - ready to establish a new connection.

      Still having issues? Reach out to our support team via https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Excellent audio and ANC. Leak way too much sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The QC2’s leak way too much sound. Much of my listening is done in the evening lying in bed next to my wife. She immediately complained about hearing to much sound leakage the first time I used them in bed. Too bad, the sound is awesome.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Air Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sound Quality and The Noise Cancelation is Stellar....no matter how loud it is. Im extremely happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are one of the most headphones with a great sound

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    No pain, No noise.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't find my other earbuds, so I went out and got another pair. These are the best. I have no pain in my ears after 4 hours of listening to my books.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I ever got the noise cancellation system in the headphones is like no other earphones I know I give it a 10/10 no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money i expected multi device connectivity .Noise canceling is amazing, the outside disappears when engaged. Sound quality is also very good.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Clint,

      I am glad to hear that you love the noise cancellation performance and sound quality of your QuietComfort Earbuds II.

      Unfortunately, you can only connect one device at a time with these earbuds.

      If you have any questions, please don't hesitate to contact our team: https://global.bose.com/en_us/index.html

      Best regards,
      -Lau (Bose Customer Support) bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation and audio quality. I have been a loyal Bose customer for over 10 years and these do NOT disappoint!

    I would recommend this to a friend