Customer Ratings & Reviews
- Model:
- 870730-0030
- SKU:
- 6535031
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
Waste of Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these headphones 2 days ago for my international flights. I have completed one flight and already the right ear bud is not working. I have tried resetting and doing all the things. Now they wont connect at all. I can't even return them for my money back as I am traveling for 2 months. Do your self a favor and don't buy these.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Madison,
It is surprising you started having trouble with the earbuds so soon after getting them. I'd recommend making sure the stability bands are correct fit (https://bose.life/3rD2Stu). This will ensure the earbuds reset when in the case, also contact us https://bose.life/contact for help. We'd love to have you enjoying your earbuds.
Nic - Bose Customer Support
Good but could be better for iphone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product but my only complaint is that if you have an iPhone it will be hard to connect to it. Oh also some times they fall from your ears.
I would recommend this to a friend4 stars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have big hands and taking these in and out of my ears is difficult. There are very small earphones but work pretty well.
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Connectivity
worst earbuds money can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.connection issues all the time..I have to put back in case several times to connect..horrible phone conversations.. while listening if you hit a bump always popping sound!! great music playback if you are sitting still!! they need a recall to work out issues
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Joseph,
Thanks for sharing your feedback regarding the QC Earbuds II. Connection issues, call quality problems, and audio drops are definitely not the experience we want you to have.
Have you tried troubleshooting these issues using the help articles on our website? bose.life/40JeOXQ.
If you've exhausted all troubleshooting options, please do not hesitate to get in touch with our team for further assistance. https://bose.life/3ET4mCs. We'll be happy to help.
Jeff - Bose Customer Support
- Pros mentioned:Sound quality
Short charge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancellation but charge does not last long enough. Returned product.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
It's great you enjoyed the noise-cancellation of the earbuds. The earbuds are rated for up to 6 hours of battery. Try our guide here https://bose.life/3NRGlkq for help, or contact us https://bose.life/contact if you don't get the expected battery life.
Nic - Bose Customer Support
Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but hard to stay in your ears. Battery life can be short due to hard to close ease with the ear buds
I would recommend this to a friend- Pros mentioned:Sound quality
Nice Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the NC and great sound. Lack of multipoint connectivity was disappointing.
I would recommend this to a friendBrand response from Bose Support
Posted .Thanks for your review! The QuietComfort Earbuds II can only connect to and play audio from one device at a time, however they can store up to seven devices in the earbud device list, allowing for a quick change between devices. Warm regards, Fiona M. - Customer Support
- Pros mentioned:Sound quality
Best headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best wireless headphones that I have purchased in my life. It completely blocks out all other noise. Like the original Bose you can't hear anything else but what is in your headphones. Or you can change the setting to hear your surrounding if you want. The only problem that I'm having is my left ear bud is not working so I'm taking it in to replace my headphones. Hopefully their will not be a problem.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Javi,
It's great that you love the noise cancellation of the earbuds, with the ability to switch between aware and quiet modes. The left earbud not working is surprising, if you need support for the earbuds then please contact us (https://bose.life/38DNELy) for support.
Nic - Bose Customer Support
- Cons mentioned:Connectivity
Disappointed.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of audio was quite poor with mine. Also had continuous dropouts during phone calls.
No, I would not recommend this to a friend - Cons mentioned:Volume
Ear piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear piece os nice just thought on a phone call they would be louder
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Kathy, I am glad to hear you enjoy the design of the earbuds.
If the volume level isnt quite up to your expectations, i would like you to try different media types as they might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
- Cons mentioned:Connectivity
Great when working
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes hard to connect with iPhone. Disconnects randomly.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we have recommended troubleshooting steps for Bluetooth related issues such as disconnecting that can be found here: https://bose.life/439FmCG. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
- Pros mentioned:Sound quality
Its ok but not really worth it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied... sound is ok and these are so bulky, they find thier way out of my ear as time goes by. Went with the sony M5... noise cancling and sound is better. They dont work out of my ear too. Bose isnt the same top tier company as before. Kind of a disappointment. My choices for earbuds would be either the Airpods or the Sony M5
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Bose ear phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but the downside is not good for workout because i go to gym a lot so im have issue using it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, we are glad to hear you love the sound of the earbuds! I am surprised you do not enjoy using them for the gym. If you find they are coming loose or not staying secure in your ear, please try the other bands and tips provided!
If you find this does not help, please reach out to our customer support team who would love to help you! https://bose.life/3nTDo5H
Liam - Bose Customer Support
Great Earbud, Poor Wind Noise Control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbus sounds amazing, but no matter what I could not get the wind noise to stop. I returned and picked up some Beats Buds Plus. $100 cheaper.
I would recommend this to a friendQuality sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is second to none I’m very pleased so far & would definitely recommend them
I would recommend this to a friendLike my new earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds are just what I needed to block out noise, which they do very well. I like the many options you have right at your fingertips.
I would recommend this to a friendBose Quiet Comfort Earbuds Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ihave a pair of quiet comfort headphons and wanted some wireless earbuds for my wife's Christmas present. Can't go wrong with Bose. The price, availabilityand service at Best Buy was impeccable as always
I would recommend this to a friend- Cons mentioned:Connectivity
Bose ear in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't connect to my devices by it self. Controls are not the easiest.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi MariaD, I am sorry to hear your QuietComfort earbuds II aren't connecting the way that they should, I would recommend clearing your Bluetooth on the earbuds.
With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 15 seconds. Wait until the earbud's status light blinks white twice and then slowly blinks blue.
and then try to reconnect them with the Bose Music app
If you are still having issues please reach out to our support and we’ll be happy to help look into this further for you https://bose.life/globalsupport Thanks - Jack Bose customer support
Could have been better for the dollar amount.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the 1st pair because of poor connection and I returned the second one because of the app. I would literally listening to the earbuds and would open the app to change some settings and it would not connect even while listening . Another piece of junk for the open box sales.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We're truly sorry to learn about the challenges you faced with two pairs of our earbuds.
To better understand and address the issues you encountered with the app and connectivity, we kindly ask for an opportunity to connect with you personally. You can share more details about the problems you faced so that our team can investigate further and assist where possible.
We genuinely value your feedback, and thank you for bringing these matters to our attention. You can reach out to us directly via https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and easy Bluetooth connection. The only negative is the flimsy case that also does not support wireless charging.
I would recommend this to a friend