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Customer reviews

Rating 4.3 out of 5 stars with 4188 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 4,188 reviews
  • Rated 5 out of 5 stars

    Listen to the very best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like listening to the very best then buy these buds. It's as simple as that. The quality of this product far out shines the competition in noise cancellation and sound quality. These babies blow my music loving mind!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are working out pretty well. I wish either on the phone app or the case itself, it would show what the case is at.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ode ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There a different sizes, the do not say in my ears. The sound is great.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, I am glad you love the sound of your earbuds! If the provided ear tips and bands do not fit your ears, you can reach out to our customer support team who can help you with extra sizes! https://bose.life/3nTDo5H

      You can also check the fit via the Bose music app! https://bose.life/3OE4iNt

      Liam - Bose Customer Support bose

  • Rated 4 out of 5 stars

    I love the sound cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With other headphones I can swim in them with these I'm being advised not to let water get on them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Best earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my 3rd earbuds from bose and the are a very good sound quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great now glitches are fixed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a compatibility issue with Audible but the finally fixed it. Now best headphones I'd ever had.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good update for Bose earbuds. My problem is with the aware mode. If the earbuds detect a medium to loud noise, they turn on noise canceling 100% and turn it off after the noise stops. Very annoying driving my truck and every bump the earbuds are going into and out of noise canceling continuously. Returning until Bose can get an aware mode to work like my air pod pros.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best bluetooth earplug I ever have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even easier than Apple AirPods. Good connections with multiple devices. Only one tiny defect is voice signal is sometimes weak when having phone calls.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Buy these

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These are the coolest and best earbuds I’ve bought. I like that there are two types of tips so that you can truly adjust them to your ears

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose Earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose eirbud my other ones broke, and your price was great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    save yor money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great, really good noise cancellation. After about 5 weeks have a hard time getting them to connect to my devices and stay connected. Takes about 8 minutes before they stay connected. Have tried all the recommended fixes.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      It's great to hear you were impressed by the noise cancellation and sound quality, but sorry to hear you've had problems with connections. That certainly shouldn't be happening. Generally bad connections can be attributed to being too far from the source device, nearby interference, or corrupted pairings. I'd recommend moving to a different environment, keep the buds and source device close by, and establish new connections if all else fails.

      Still need help? Please feel free to get in touch with our friendly team via https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome set BUT the BT connection can be iffy when in the car. PITA to connect properly.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Comfort

    Rated 4 out of 5 stars

    Great for all day wear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and being able to adjust the bass is a plus

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bose is nice, but these are not

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation in an ear bud that us suburb! However, the firmware is a bit tricky and I have experienced 2 issues that make me regret the purchase: 1. They frequently disconnect from my iPhone 2. On calls people have reported that I sound like I am underwater, and unclear

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Michael.
      Thank you for reaching out to us. Sorry that you are having difficulty with your earbuds. To address both issues that you mentioned, please remove the pairing of the earbuds from your phone and reboot your phone. Also, clear the Bluetooth list of the earbuds. The steps can be found here, https://bose.life/3PwGoSK. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      - Marvin bose

  • Rated 5 out of 5 stars

    Very Very Very nice product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything going very well with your product. Very valuable good stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply marvellous

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the previous version that was bulkier. Very very happy with thr purchase! Only downside is that the storage case does not double as an extra battery on the go, and only works as a charger when connected to power.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes, purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than Apple's, Just bluetooth, and works, if you travel with both your Ipad and Iphone, you will need to make sure the bluetooth is connected to the one you want to listen too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    EB

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The production works as expected except the pieces keep falling off from my ears.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Same sound, different fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of Bose Quiet Comfort earbuds, the first model. I lost one earphone and replace them with the Quiet Comfort Earbuds II. The sound is comparable, but these earphones don’t feel as secure in my ears as the first pair I had. Of course, it’s impossible to try them on without buying them but I would certainly recommend doing so, even if it means returning them later if they don’t fit well.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ken, if you feel that the QC earbuds II are not fitting securely in your ear, I recommend that you adjust them by changing the ear tips as well as the stability bands, with either the smaller or larger set that are included with your earbuds: https://bose.life/40vogxs.

      We also provide alternate sized kits if you find that the earbuds are still not fitting securely: https://bose.life/3Ys3cGl. Should you need further assistance, be sure to contact our technical support team who will be happy to help you: https://bose.life/3wVWH2V.

      Liam - Bose Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not worth $300

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the sound is incredible after only a few uses the buds will not connect to neither my phone nor my husband's. My husband purchased a another bose earbuds for a Christmas gift (this is the second pair) these also will not connect

    No, I would not recommend this to a friend