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Customer Ratings & Reviews

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The comparable value price is $299.00

Customer reviews

Rating 4.3 out of 5 stars with 4176 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 4,176 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Hope this helps…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried these 4 noise canceling earphones and these are my thoughts: 1: Sony wh-1000xm4: Pro: These have the best sound quality. Warmer sound and punchy bass that no other earbud comes close too. Sound cancellation is 2nd best next to Bose QC. App is easy to use and offers some customization. Sound awareness is the best, 2nd place is Bose. Con: They’re very bulky and may hurt some people’s ear. Not the most comfortable. 2: Bose QC earbuds II Pro: Best noise cancellation, and great sound with good bass. Has the most comfortable fit of the other earbuds, and easiest to use features when wearing the buds. App allows for some customization. Cons: You can only single use the right earbud. Very annoying, that you cant switch between each earbud. It is expected to be fixed with new firmware update but not sure when. 3: Sennheiser momentum 3: Pro: Very balanced and crisp sound. These are by far the best if you like to hear music in its most natural raw state. Best build quality on buds and case. App also allows the best customization. Con: Not the best sound cancellation. Small build can go deep into the ear and be a little uncomfortable. 4: Sony Linkbud S Pro: Similar to Sony XM4’s just way smaller. Offer almost the same features as them. Great sound quality for price and size of them. Con: Worst in sound cancellation and sound quality, but also have the lowest price point.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Unmatched noise cancellation with a few drawbacks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose qc2 earbuds are the best in the business when it comes to noise cancellation. The overall sound quality is very treble focused and slightly bass heavy. Most construction and train noises disappear. This due to the passive noise isolation, earbuds cover your entire inner ear. The only real drawback are the connection issues under trains. The connection goes out of sync and leaving me to restart my phone or wait 30 seconds to reconnect. The earbuds take a while to reconnect and then play music. Unlike the AirPods on iOS devices where it’s automatic. The earbuds are also somewhat intrusive in the ears leaving you able to hear your own humming. You can always feel thier presence. The sweat does leave a mark on the silicone ear tips. It can be wiped off buts it’s still a little eye sore. The carrying case is somewhat bulky as well. The touch controls are impractical; in the sense that you have to push the ears buds into your ear canals to use them. The swipe controls are not very intuitive as they move earbuds around. Overall I would recommend this to any city goers but just to be warns there are some inconveniences that you should be aware of.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Must have for a work out set of earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly impressed with these earbuds. For the size, they have deep, rich sound. (as expected from Bose). Battery life is excellent, Build quality is rugged and sturdy. Fitment is nice as they give you options in the box to choose from a wide variety of rubber to match your ear canal. The noise cancelling works a bit too well, making the music more immersive. Switching modes to Aware makes it very easy to hear your gym bro while getting a work out in. Best earbuds I've used with my android.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Bose Knows Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: -great build quality -very comfortable -variety of attachments for finding the right fit -excellent audio quality -good transparency mode (no annoying hiss) -full-featured app -stylish -handle design makes it easy to remove from ears Cons: -expensive -app is occasionally buggy -slippery -touch controls are a little sensitive Misc: -Included USB cable is Type A-to-C instead of Type C-to-C -finding the perfect ear fit can take some experimenting

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Many caveats but really good noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to these earbuds after trying the Sony WF-1000XM5. They're great noise cancelling earbuds in that when I have them on and I set it to full noise cancellation, I hear virtually none of the ambient noise outside of my earbuds. I didn't have trouble with the fitment as well as soon as I found the right combination of ear tips and anchors, of which they have something for every size there is right out of the box. My only gripe is sometimes, I have to totally unpair it and redo the pairing process to get it to work. Usually this is when the battery was totally depleted on both the earbuds and the case. The Bose app is terrible in showing battery status, and it doesn't report on the battery level of the case. There's no tracking feature as well to locate them in case you misplaced one earbud. The earbuds seem to deplete battery the fastest out of any earbuds I've ever had. I should probably give these less stars, but for what it's worth, you're getting what you paid for.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure what to expect with these headphones, based on the price my expectations were high but cautious. What I found instead with these headphones was amazing sound and next level ANC. The sound quality can be tailored to your personal preference and the ANC has the option to be customized as well. The headphones are extremely comfortable and with a very light footprint. The only drawback is the noise cancelling switching modes is a little slow and the phone app is a little slow to respond however that doesnt change the fact that these are stellar headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    When they work, they’re amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my 1st gen airpod pros and to not carry my Bose quietcomfort 45s. The noise cancellation is amazing. Far superior to AirPod pros and just in general. I feel like it’s a safety hazard wearing these because I can’t hear anything! Downsides though: when turning off noise cancellation you do hear a slight buzzing sound. Very annoying! Also, I tend to have a lot of issues connecting these to my iphone/PC/Laptop. It won’t just automatically connect my airpod pros did to my iPhone and PC. Even my quiet comfort 45s connected nicely. Sometimes I’ll connection to my devices random as well. My software is up to date! I’ve had to hard reset these three times just to connect to my phone which has taken up to 15 minutes! Thankfully, I haven’t had this issue is a long time. Overall, the sound quality is very nice with a good base and the noise cancellation is amazing so it makes up for the connection issues I’ve had. If they’d connect to my devices as easily as my quiet comfort 45s these would be an easy 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Quality Earbuds (App Not So Much)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a DJ who listens to music 3 hours out of each day. I own the Bowers & Wilkens Pi7 (Best Sounding Buds I Own), Airpod Pro2, Samsung Buds2 Pro, EarFun Air Pro 3, and Sennheiser MOMENTUM True Wireless 3 (Second Best Sounding/Most Feature Rich (no spatial audio) Buds I Own. I have a diverse group of earbuds because it helps me tailor the EQs of my mixes for my customer's use. I try to ensure the mix sounds good on most earbuds as my customers don't all use the same device. I purchased the Bose QuietComfort Earbuds II for their superior noise cancellation since I also travel a great deal. The sounded great, but the app had so many glitches. Chiefly, the buds would constantly disconnect from the app. This was important to me as using the app helps equalize the bud's tone and switch between devices (they don't have multipoint connection. Additionally, I found putting them into and taking them out of the charging case was a pain sometimes as you must grab them just right. I could get past the lack of wireless charging, a feature I use with all my other buds, but this coupled with the few other minor annoyances for me made me return them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    I cant hear you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear buds the fit is graet the sound is amazing if you like hearing all the instruments or voice quality. Price is a little high but its bose you get what you pay for. Best Buy was instramental in my choice i really wanted sony but the fit wasnt good thanks best buy for my new sound. Thanks Best Buy for the best product best price best customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best Earbuds I have used!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose QuietComfort Earbuds II are the best ear buds I have ever used. As soon as you wear them you would be disconnected from your surrounding with amazing active noise cancelation. The sound quality is so freaking good, I can let them stay in my ears for the whole day without feeling them being there. The battery life is very good, goes upto 6 - 8 hours with constant usage. Very good connectivity compared to my previous ear buds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging, Connectivity

    Rated 4 out of 5 stars

    Needs a better charging case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise reduction is great but the ear pieces do not stay in the charger and will not charge and randomly connect to your phone causing issues with calls.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great audio and comfortable fit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable and provide a great audio experience. I had airpods previously, but the fit was never too comfortable with them. These fit much better and also provide better noise canceling to enjoy your audio. Using with an iphone works well, but occasionally there is an audio drop out to one or both of the buds. This generally happens once per audio session early on, but it is definitely noticeable when it happens. Otherwise, the playback controls and customization are pretty consistent with what you would expect.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Bad microphone but overall good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are literally the best for sound hands down. I have tried the airpods pro 2, Sony xm4 earbuds, sennheiser momentum 3, and the Beats Fit Pro (which I am currently using) Bose are good for base, lowering the the base, settings in general. The one thing I wanted is a overall good pair and where These missed the mark is on the microphone.. It's literally the worst of all the earbuds I have tried.. Maybe next gen will have everything upfront instead of waiting for single earbud use. The microphone was so bad It would catch anything in the background. It would be so low even with the volume raised, other people's voice would be muffled. I personally was looking for something that I can take calls well listening to music. The bose the best for music don't get me wrong but I didn't want to have to use 2 different earbuds sets. For example one for music then another set to talk to people? Kind of beats the point in my opinion. So if you want just for music then get them. But if you want all around earbuds I would look elsewhere.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Not as good as the price indicates

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't mistake the title for saying these are bad, they're not. I prefer the sony linkbuds though, due both to a better fit and what I feel is better sound while canceling particularly loud noises. Additionally, for the price these should have a wireless charging case

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Worth for money

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Working good so far. My best earbuds so far. Sometimes faced connectivity issue. But the reset does the job. Annoying though but it’s ok as happens once or twice in a year. Sounds is awesome. Couldn’t go wrong with these earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    The best noise cancelling ear buds period.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best noise cancelling earbuds I've tried. I like to switch tech and try new products and these have been the best so far. Noise cancelling They have better noise cancelling than the Airpods Max 2 and the Galaxy Buds Pro 2. I'm only giving it 4 stars because during my bus commute when the bus hits a bump the noise cancelling kind of flickers for a second with white noise and it's a little unpleasant. The noise cancelling is so good though that they are worth it. Battery The other thing to note here is how good the batteries are in these. I cannot kill these things. App The Bose app is solid, definitely not as customizable as the Sony app but still pretty good levels of noise cancelling control and eq. Microphone On zoom calls I haven't had a problem with these yet. Everyone can hear me just fine and ive done large presentations with these in.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Bose - Professional grade in Noise Cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have both the Apple AirPods Pro as well as the Bose QC II. I find that Bose is definitely superior on noise cancellation, voice isolation (during my phone calls), audio quality & battery life. The only thing that Bose could be better at is the ease of Bluetooth connectivity with my MacBook Air or iPhone. The AirPods Pro are automatically detected by Apple devices, which makes it easier to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earbuds about a month ago and so far I’m satisfied with the purchase. I was looking for earbuds with good sound quality and the ability to stay in my ear - I’ve had issues with AirPods in the past. It comes with different sizes within the box so you can adjust to your ear size. My only minor issue with them is that the connectivity sometimes dies and I have to reconnect them through the settings - doesn’t happen often.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quiet comfort 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. The sound quality is top tier. I listen to a lot of death metal. I’m happy there is no muddling, or distorted sound with the more intense blast best section. Biggest downfall is why is it right earbud dependent? I would give 5/5, if I could use the left earbud independently.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing Sound from Bose

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been testing these earbuds out for a few days and I have to say these are the best sounding headphones to date that I've listened to. I had the AirPods Pro but wasn't too thrilled about them. I have also tried Klipsch T5II, Beats fit pro and Jabra 7 elite pro and these are my favorite. The Beats fit pro come in second but because the fit kinda hurt. But without further ado, here's my review. Sound quality/ Noise isolation All I can say is wow in the sound quality. These did not disappoint at all. The voice and instrument clarity is top notch and there is great sound separation. Best I've heard. And the bass compliments it very well. It is not overbearing nor is it too subtle. To me it's in that sweet spot. I would compare it to a 10 inch subwoofer in my living room or car. You can also fine tune the bass, mids and highs within the app. The noise cancellation is top notch. Today I had 2 friends call out hi to me while at the gym and I didn't even hear them! oops! haha and you can customize the noise cancellation level and create your own custom sound mode. Calls sound great too. I used these for a couple phone calls and the other person heard me just fine. They couldn't tell I was using the earbuds. Design & Features: 5/5 The design is a bit elegant and the small wing tips are very comfortable. I barely even feel them when I first put them in. They didn't feel secure but I was definitely wrong. I shook my head around and they did not come out! You are provided with 3 different earbud sizes as well as 3 wings. I found the mediums in both worked well for me. The side of the earbuds are touch sensitive. Swipe forward for volume down, swipe back for volume up. Single tap for pause/play, double tap for next song and triple tap for previous song. Also, hold either side to change between noise canceling, awareness and custom mode. You can have up to 4 different sound modes. The app allows you to fine tune equalizer settings as well as a few presets. Battery Life: 4.5/5 So it is said that these have 6 hours with Active noise cancellation on. But today I was at the gym for 3 hours and listened to music the whole time with ANC on at 75% volume and when I left I was at 60 percent. So with my math on that, I would get about 8 hours of battery life which is amazing to me. The case charges them up to 2 more times so you should never run out of juice. The case is charged from a USB-C cable. Unfortunately there's no wireless charging which took a hit to my rating AND I can not figure out how to see how much charge is left in the case. I also wish the battery decreased by 1%, instead of every 10% so I can get a more accurate reading on the battery life. But overall, it is plenty for me. Overall, these are amazing earbuds to me and am completely happy with them. They sound amazing, crisp and clear with a good amount of bass. They are comfortable when wearing and my ears never hurt once, plus they look very stylishThe app is very useful and easy to use so make sure you download the app when you first open the box.

    I would recommend this to a friend