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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4190 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 4,189 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds ive ever owned. Great for gaming plus has microphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Sizing rings make the difference

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These inear are great but it didn't matter for me it kept falling out of the ear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool blue earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same awesome earbuds as my husband had last time. Love the blue!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect, compact, various settings great product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not purchase, buy first gen. Waste of money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, do not buy. Didnt connect 50% of the time. Dropped once and the case snapped in half.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      It's great to see that you like the sound quality of the earbuds. I am surprised that you're case has been damaged after dropping it, you can contact us https://bose.life/38DNELy for help with replacing the case. Should you need help with the connection, try here https://bose.life/3Yam0K8 for steps that can help.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Best Buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise reduction is fabulous. I should have purchased these buds a long time ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it. Master piece from masters who mastered sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These sound great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the Bose in ear vuds only allow for right had touch control, i would say that the noise cancelling is top teir. I have tired many earbuds, samsung, apple, sony, beats, and more. These to my ear have the best combination of noise cancelation and sound quality.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Bose earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a few months ago wont charge smoke comes out of charging port it gets all hot now i dant charge them

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Anthony,

      Please contact us https://bose.life/contact for help with the earbuds, as this very unexpected behavior that we would like to investigate this with you.

      Nic - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Q2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earbud doesn’t work when the right earbud is in the case.....which has a potential of getting lost when not in use.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      As great as your QuietComfort Earbuds II sound together, we know there are times when you want to use just one of your earbuds. You can now use either the left or right earbud for Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth, the other will automatically take over.
      To access Independent Single-Bud Use, please update the software on your QuietComfort Earbuds II to version 1.3.26 or later.
      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Wings...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio quality was excellent, yet the headphones refused to remain secure in my ears. Despite ordering an attachment, the issue was not resolved. Although a 15-day return policy was in place, after exhausting all avenues for improvement, I missed the window for returning the item. Consequently, I ended up squandering $200.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best earphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wouldn’t go for any other brand than Bose for earphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved them and they are loud and work good. I use them when im working out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever! I bought a pair for the office and a pair for at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bad service at local store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More of an issue with initial purchase from the location i purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them as a gift for my wife she loves them very happy with ear buds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Music

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Even better after update allows you to use either bud by itself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good fitment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great. Better fitment than previous model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boss headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new headphones. Sounds clear n loud. I love it a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance. They work as promised. No complaints.

    I would recommend this to a friend