4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4190 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 4,190 reviews
  • Rated 5 out of 5 stars

    Love them

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to use the different modes. It's a game changer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earpods

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This were a great present for my kids with a great price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They’re just ok.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is ok. Fitment is not good. Receiving and making call is really bad. Battery life is ok. Not what I expected for the price.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, I am sorry to hear you do not like the fit and call quality of the earbuds. If the right earbands and tips for your ears are not being used, this can impact the call quality. We have a great guide to help you adjust the fit of the earbuds: https://www.bose.com/en_us/support/articles/HC2656/productCodes/qc_earbuds_ii/article.html

      If you need any further help, you can reach out to our customer support team who would love to help get the best out of your earbuds: https://bose.life/3nTDo5H

      Liam - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose QuietComfort 2.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm addicted to earbuds and I have all the best and most expensive brands. Bose is my # 1 choice for all my outdoor things I do.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    An Anomaly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must have had a defective pair. I've never had anything Bose fail me like this. One of the buds would only charge to 90 percent.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Sorry you could only get your earbud to charge to 90%, this is not what we would expect and will be happy to investigate this with you. Reach out to us via https://bit.ly/3UNtwsQ for further support.
      Tegan - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good sound quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, there was a connection problem with my right earbud. After several times of reset, it works fine now.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Junk

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They won't connect 60% of the time and won't allow mono earbud for phone conversation and won't update

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Tyler,

      Sorry that you're facing some issues with your earbuds including connectivity and updating the firmware. I'd recommend that you perform a reset by following the steps here - https://bose.life/3d9did6. This will correct any minor processor errors that may have occurred.

      Regarding the inability to update the firmware, we have some great steps to help with this here - https://bose.life/3mBs0Oj.

      If any issues remain, please contact our customer support for further assistance - https://bose.life/2WZOG8Z.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    ANC

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good set of earbuds. Although the noice cancellation is of good quality I expected even better from bose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eat buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3 pairs they were great gifts they were happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QC 2

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice compact & unbelievable sound better than the first ones t

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noshsbdbsjsbdjsbsjsbsbsjsbsjdbsjsbssushdbdhdbshsbsbdj

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loved them Christmas present. Very versatile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stuff. Bought these immediately when I saw they came out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Them Bose Earbuds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Bose Earbuds, easy to setup and use love them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose earbuds review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ears are small and they were too big for me and hurt wearing them

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear your QuietComfort Earbuds II were hurting you, Lisa! Alternate sizes of eartip (XS, XL) and stability band (0, 4) are available separately, please contact us for assistance. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Would not recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was great especially with music but it would constantly disconnect from Bluetooth.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello John,

      It's wonderful to see you enjoy the great sound. You can try the steps here https://bose.life/3M97sG4 for help with the connection dropping. Please also contact us https://bose.life/38DNELy if you need further help.

      Nic - Bose Customer Support. bose

  • Rated 5 out of 5 stars

    Happy Ears

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are amazing!! Bose never dissappoints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbud

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought these for my grandson and he loves them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would not buy bose earbuds ever again

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ended up becoming a really expemsive paper weight im so disappointed at how much i spent on these for them to fail and refuse to connect to a blutooth source after a few uses they sounded fine didnt really get to use them long enough to give a more in depth review

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset from Bose

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head phone and superior experience out of ones I used

    I would recommend this to a friend