Customer Ratings & Reviews
- Model:
- 870730-0030
- SKU:
- 6535031
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
Works Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great... Just what I needed. What more can I say...
I would recommend this to a friendUncomfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable fit and continued to fall out of my ear.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for your review.
Here is a guide to make sure you are getting the best fit with your QuietComfort earbuds II https://bose.life/4bzABqf
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, I really recommend. Very happy.
I would recommend this to a friendApp issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buds are awsome but the app is buggy, kept freezing and didnt want to connect even after updates. Ended up returning them
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Steven,
It's great to hear you were impressed by the QC Earbuds II but I'm sorry to hear you experienced issues with the Bose Music app. We are not aware of any known issues with the app at this time, so we'd want to investigate further why you experienced crashes as this could be related to your smartphone or something installed on it that could be causing issues.
I understand you've returned the product now, but if anyone else experiences similar issues, please reach out to our support team first as problems like this may be resolvable via general troubleshooting. We can be reached here https://bose.life/3ET4mCs and will be happy to help.
Jeff - Bose Customer Support
- Pros mentioned:Sound quality
Good in some respects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These had wonderful noise canceling, but they do not seat well in the charger.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
It's great to hear you were impressed by the noise cancelling. With the buds not seating well in the charger this could be related to the stabilizer bands being slightly incorrectly installed. I recommend uninstalling the bands, reattach them and then try again. You'll see a dot on the bud/band to help with alignment. When installed correctly you'll have no issues storing the buds in the case.
Jeff - Bose Customer Support
- Pros mentioned:Sound quality
Bose Earbuds QCII
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound and top-notch noise canceling technology. The fit is good, yet I still have to reseat them while working out at the gym. This is a minor inconvenience though. I would highly recommend this product.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Albert,
It's wonderful to see you're enjoying the sound and noise cancelling of the earbuds. It is not expected that you'd need to reseat them once fully fitted. Try the steps here https://bose.life/3sEFkkK to ensure a great fit.
I'd also ask you to reach out to us (https://bose.life/38DNELy) to order the alternative sized ear tips we have available should you feel you need them.
Nic - Bose Customer Support
Rip off for the high dollar pricepoint.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, this is an absolute scam. Countless times has the software been unreliable on these headphones. Walking down the sidewalk, all of a sudden, my headphones power cycle out of the blue. reconnect to my phone just to hear no sound output. have to forget them from my phone's bluetooth settings, put them in the case. hold the button 20 seconds. re connect via bluetooth, and then i get to listen to the sound for about 10 more seconds until the left earphone goes silenter than the right. Then not to mention the absolutely ANNOYING voice saying "battery low" every time i blink after its down to 20%. HEARD YOU THE FIRST TIME, WOULD BE CHARGING THEM RIGHT NOW IF I WAS GONNA DO THAT. STOP INTERRUPTING MY MUSIC TO TELL ME THE BATTERY IS LOW!!!!!!!!!!!!!!!!!!!!!!!!I feel scammed and will not be buying anything with "Bose" written on it again.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We're truly sorry to hear about your experience with our headphones. It's definitely not the kind of experience we want our customers to have. We understand how frustrating it must be to deal with unexpected power cycling and connectivity issues. In order to address the connectivity issue, please visit this helpful guide: https://bose.life/439FmCG. In case the issue still persists, please don't hesitate to reach out to our team.
Kind Regards,
Eric V. - Bose Customer Support
Too much glitching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I though maybe i got a bad defective set of pods, but it seems alot of people on the reviews here and other shopping platforms have issues with these buds. First connections issues, they either disconnect on their owm or wont connect until you rest both your phone andbuds. Second, echo and not matching the left to right stereo sound. Poor quality. Too many bugs
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Dave, if you are experiencing connection issues, we do provide many troubleshooting suggestions on our product support page, you can find Bluetooth related suggestions here: bose.life/3RItZOt. Should you need any further assistance, please reach out to our technical support team who will be more than happy to assist you: bose.life/3rykPZR.
Liam - Bose Customer support
- Cons mentioned:Connectivity
Terrible headphones. Will be returning ASAP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a Bose fan, having done a lot of research I made the mistake of buying these in part of an upcoming trip to Europe. They do not work as they cut in and in out frequently and the right earpiece sometimes doesn’t work at all. It does this with both my iPad and iPhone 12. Will be returning and going with the Apple pro product.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Ben,
I'm sorry that you're facing some issues with your earbuds cutting in and out and the right earbud failing intermittently. We have some great troubleshooting to address these issues. For audio cutting in and out, see our recommendations here - https://bose.life/3VBtWns. For issues with the right earbud - https://bose.life/3phqClC.
If there's anything further we can help with, please reach out to our customer support - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Bose Customer Support
- Pros mentioned:Sound quality
Great audio, but…..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio as you can expect from Bose. These replaced my AirPods Pro because the audio quality from these are just way better than any Apple products, but I tired using them for work and if you are using them to make calls all day there is a horrible hum when not on a call or listening to music. If you want them mainly for music, this is the way to go!
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It's great that your finding the earbuds great for music and calls. The hum you're hearing when between calls and music could be the static noise floor of the earbuds. Try the steps here https://bose.life/3YsTpRc to help with the hum.
You can also contact us https://bose.life/38DNELy for help with the hum as we'd be happy to help.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The don’t always work people state they can’t hear me but ok for music pleasure
No, I would not recommend this to a friend Qc1 was better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the qc1 had better battery life, sounded better and was mor reliable. The qc2 was like buying the down graded version.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Greg, If you are experiencing any issues with the earbuds, I recommend contacting our technical support team, who will be happy to assist you: https://bose.life/3JSkgj0.
Liam - Bose Customer support
Great NC earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.earbuds are the best NC phones out there and I agree
I would recommend this to a friend- Cons mentioned:Connectivity
Not recommended to pair with apple products.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I won’t recommend this product if you’re an Apple user. Terrible terrible connectivity.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Worth it! Bose continues to deliver excellence!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for!! Sound great and the Bose canceling is incredible. Wish there was more in ear functionality like the Sony option but the sound, quality, and comfort far outweigh any shortcomings
I would recommend this to a friend - Cons mentioned:Charging
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my second pair. With the first pair, the left ear bug was dead on arrival. It would not charge. It made contact and the light turned orange/yellow, but even after 20 hours wouldn't turn on. Pair two, the left is just constant static. I thought i was buying a premium product. Two sets DOA is very surprising.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, I am sorry to hear that your left earbud stopped working on arrival. This is not something we expect to happen. I am glad you were able to get them exchanged to a new pair. It is surprising to hear that the new ones are getting static. We have a great guide that I know will help eliminate any sources of interference that would be causing this: https://bose.life/3okuVfP
If you still need help, please reach out to our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them but like multi use Bluetooth option unable to use with Apple Watch and phone at the same time
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'm glad that you enjoy the QC earbuds II. While the QuietComfort Earbuds II can connect to and remember up to seven devices, they maintain connection to only one device at a time during use.
Should you need further assistance, please reach out to our technical support team, who will be able to assist you further: bose.life/3rykPZR.
Liam - Customer support
- Pros mentioned:Sound quality
Best Buds !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buds ever! These are prototype for all ear buds. What a great piece of equipment for your ears. I recommend this to anyone looking to upgrade.
I would recommend this to a friend 300 is toooo much.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose provides a great personal musical experience, but the call quality it terrible.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello, I am glad that you are enjoying the sound quality of the QC earbuds II. If you are finding issues during calls. Please check out our product support website which you can find many troubleshooting suggestions: https://bose.life/4ava3Wg. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
- Pros mentioned:Sound quality
Waste of time and money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good but pointless when put together with their hardware the rubber piece on this earbuds is a joke keeps falling off and moving from place i had 2 different pair same issue ended up trading in for cheaper but sturdier earbuds , waste of money
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it's fantastic to hear you feel the sound quality of these is good.
This is unusual to hear that the eartips are falling out. You can find guidance here https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001bnOyAAI&language=en_US to ensure a perfect fit and use from the buds and their eartips.
Thanks
Matt - Bose Customer Service