Customer Ratings & Reviews
- Model:
- 870730-0030
- SKU:
- 6535031
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
Not as good as the old ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones glitch a lot. I like the 1st generation much better
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We're sorry to hear about your experience with our headphones. If you haven't already, please reach out to our customer support team for assistance. You can do so by using this link: https://bose.life/globalcontact. We appreciate your support and hope to have the opportunity to provide you with a better experience in the future.
Kind Regards,
Eric V. - Bose Customer Support
- Cons mentioned:Connectivity
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not pair well with my s22. Constantly disconnecting.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello, the QuietComfort Earbuds II use Bluetooth 5.3 and have a connection range of up to 30 feet (9 metres) so this is unusual to hear. You can find guidance here
https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001pXdpAAE&language=en_US to ensure a perfect connection.
Thanks
Matt - Bose Customer Service
Decent but expensive, and needs improvement
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, the anc is ok, the audio cuts in and out sometimes related to the anc or eq settings I think
I would recommend this to a friendBrand response from Bose Support
Posted .Hey,
It's great to hear that you're enjoying these earbuds. I'm sorry that you're facing some audio cut out issues.
To address these concerns, please reset your earbuds. You can do this by following the steps here - https://bose.life/44R7DOY.
Should the issue remain, please contact our customer support for further assistance - https://bose.life/3TXfYeP.
Thanks,
Charlotte - Bose Customer Support
- Cons mentioned:Connectivity
Not worth the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always horning (like a breathing sound) in noisy areas and keep disconnecting from phone.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for reaching out. I am surprised you are getting a breathing sound in noisy areas and your earbuds are disconnecting from your device. When using the incorrect ear tips and bands for your ears, it is possible to experience noises like you are. You can check the fit via the bose music app: https://bose.life/3GrAaiz
If the earbuds are disconnecting from your phone, please check for nearby interference including wireless devices and making sure the phone and earbuds are at least 5ft from each other at all times.
If you require further support, please do not hesitate to reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
- Pros mentioned:Bass
70/30
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better vocal and bass..The tapping system is not accurate.The 1st quite comport is better.
I would recommend this to a friend The headphones didn't deliver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People can't hear when I'm speaking to them. I can't use 1 headset at a time.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Patt,
I am sorry to hear that you are not heard when you are on a phone wearing the QuietComfort Earbuds II. However, it is possible to wear only one earbud at a time.
If you have any questions, or need assistance, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
- Pros mentioned:Sound quality
Sound great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 starts because they irritate my eats. Sound better than airpods. But the fit wasnt for me.
I would recommend this to a friend Hopeful, but disapointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had great hopes for these earbuds because Bose is a good brand that I have often purchased. However, one month after I purchased these QuietComfort earbuds, the right one stopped working. I have gone over all the solutions in the manual online but with no success. I'm disapointed. These are going back.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'd recommend trying our recommended troubleshooting found on our product support website: https://bose.life/48SngGT. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
- Pros mentioned:Sound quality
Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these things. Absolutely amazing ear buds. I had AirPods before but these Bose are a lot better. Definitely would recommend these.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
No good water protection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None needs better sound and bass and water protection.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Amigo.
Thank you for your post. Sorry to hear that you are not happy with the sound and water protection of your earbuds. The earbuds have passed IPX4 testing, which means they are protected against sweat and splashing water from any angle. However, it is not recommended that it be fully submerged in water. Also, please check this link for tips about sound settings. https://bose.life/3PHHiM8. If you will require further help, reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
MTE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for talking on the phone, but speaker is not that good, other party has a hard time hearing me.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, it is surprising to hear that you are having trouble using the earbuds for call. I am certain that making sure that the firmware is up to date via the bose music app will resolve this. We also have a great guide that will help you make sure the earbuds are working as they should: https://bose.life/45qwHfS
If you need further assistance, please reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Price doesnt match the quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The body feels like cheap plastic. I didnt notice any difference between these and airpods pro
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Noise cancellation is really nice.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is really good. I just wish there was a travel case option for these.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Deejay,
The included charging case is suitable for travel. It has 3 full charges for the earbuds to ensure you can use them on the go.
Nic - Bose Customer Support
Not a fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t love these. There was an audible noise produced from the noise canceling feature. Did a search online to see if there was a fix, and I saw others mentioning the same thing. Sounds like it is an issue for certain ears. I’ve had multiple active noise canceling headphones, and this is the first time that I’ve had that issue. Promptly returned them.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
I understand you've returned the earbud due to the noise. The noise you're hearing might be the electronic noise floor of the earbuds, which can happen in any Bluetooth audio device. Please try the steps here https://bose.life/3J5ovbq just to be sure, or contact us https://bose.life/contact for further help if you need it.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
M. Love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these Bose earbuds is simply amazing! My only complaint is they fall out of the ears easily, but do not let that stop you from purchasing the best sounding earbuds ever!
I would recommend this to a friend - Cons mentioned:Connectivity
WATCH OUT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting and I need reset it numerous times for left bud to work.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely garbage. Just over a year of owning them and neither microphone works. Rediculous for the price I paid. Also, it is always a fight to get them to connect to my iPhone.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Robert, I'm sorry to hear the mics on your QuietComfort Earbuds II no longer appear to work! If no sound is being picked up, make sure the mic holes on the edge of your earbuds aren't blocked. As for the connection issues, try rebooting your iPhone, as this can always help. If problems persist, please contact our support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
- Pros mentioned:Sound quality
Bose best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new Bose earbuds are just simply amazing. The ANC has 4 settings and its awesome. The sound settings are really easy to use and the sound that it provides is really really amazing.
I would recommend this to a friend Not for small ears.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have small ears, it's not the best . Very uncomfortable.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello
Sorry to hear that you're having concerns with the fit of your earbuds, You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable experience. It’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched . If you find that you need alternate sizes, extra small and extra-large eartips and stability bands are available through Bose Support.
Tegan - Bose Customer Support
- Pros mentioned:Sound quality
Bose quiet comfort earbuds II
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose quietcomfort earbuds II are the best I have used so far. Working outside these noise cancelling in-ear headphones are very good.
I would recommend this to a friend