Customer Ratings & Reviews
- Model:
- 870730-0030
- SKU:
- 6535031
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
All the bells & whistles that you won’t be able to
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud turns off by itself when walking or running for longer than 10min. Can’t turn back on without the case. After 1 week earbuds will not connect to mobile device. When connected still does not play music. Returned product immediately, 0 stars.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Donald,
I understand you've returned the earbuds. Should you wish to try them again, please try the troubleshooting here https://bose.life/3P9UxX8 and here https://bose.life/3YQ0Tyc for the power and connecting help. You can also contact us https://bose.life/contact for further support of needed.
Nic - Bose Customer Support
Sound clarity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound clarity is great, noise canceling is better than apple. too expensive
I would recommend this to a friend- Cons mentioned:Connectivity
Cheap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year and a half and now they don’t work the charging case won’t charge my left bud anlso won’t connect to any Bluetooth they are just made super cheap.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jesse, and thank you for your review.
We are sorry to hear you are experiencing issues with charging the earbuds so that we can assist you with this, we would love to hear from you. Please reach out to support, and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
- Pros mentioned:Sound quality
Wireless entertainment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the lower profile, sounds great just like all bose headphones.
I would recommend this to a friend - Pros mentioned:Sound quality
Satisfied with the new QC Earbuds II
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the original QC Earbuds and I'm quite happy I did. I am completely satisfied with the QC Earbuds II and will be sticking with them for the long term.
I would recommend this to a friend Not good at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold a charge long. Air plugs falls out ear often no matter what size air plug you put in!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
The earbuds have up to 6 hours of battery on typical listening volumes, and up to 3 full recharges with the case. Please follow the guide here https://bose.life/3xoyrq4 to ensure you get a great fit, or reach out if you need further support: https://bose.life/38DNELy
Nic - Bose Customer Support
- Pros mentioned:Sound quality
Beat noise canceling from true wireless headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade from the previous generation. Love the smaller form factor, the sound quality is was also upgraded. If want great noise cancellation get these headphones.
I would recommend this to a friend - Cons mentioned:Connectivity
Avoid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had horrible time staying connected to my iPhone. Had to uninstall and reinstall multiple times. Bose needs to improve their technology with connections. This was the third pair I have owned and all had similar issues.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It is odd you're having this many connection issues with the earbuds. Try the steps here https://bose.life/3ZAUXIZ for help with the Bluetooth connection, if it's the app then try the steps here https://bose.life/3FknIkV for help. Or please contact us https://bose.life/38DNELy for support if needed.
Nic - Bose Customer Support
- Cons mentioned:Price
Not Worth Price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds worked great until exactly 6 months after purchase. Didnt work beyond manufactures warrenty. Complete garbage for $300 earbuds. Do not recommend.
No, I would not recommend this to a friend Great sound quality!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the sound quality, how they fit AND STAY in my ears and how light they are. The only downside ive found so far is when i am on a phone call, the person i am talking to can every single little background noise and it seems to be magnified for them. My AirPods 2nd gen do a better job at the phone calls and eliminating that background noise.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It's great to see that you're loving the sound quality, and finding the fit of the earbuds when worn. I'm surprised you're having unintended mic noise pick up. Please make sure that the earbuds are oriented correctly when making calls, the steps here https://bose.life/3PxYweF can help with make sure you're getting great pick up during calls.
You can also contact us https://bose.life/38DNELy if you'd like help with going through the steps.
Nic - Bose Customer Support
- Cons mentioned:Price
Waste of 300 bucks already broken within first mon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash overpriced junk. A week after the return period is over the right ear starts randomly crackling in my ear making loud noises useless.i now have to pay for a crap 70 policy to return them and get the same.junk as replacement.bso save your money don't buy they don't last
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it is unusual to hear that your earbuds have a crackling sound. We always aim for the highest quality products and services. You can find guidance here https://bose.life/41zhDKV to resolve this.
Thanks
Matt - Bose Customer Support
- Cons mentioned:Connectivity
Don’t buy these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute Trash. Won’t connect sometimes, for some reason the right earbud doesn’t work and it has been only 10 days since I started using them. I wasted my money on these, just making sure no one else does.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, I am surprised to hear that your right earbud has stop working and you cannot connect the earbuds sometimes. You mentioned that you have not had the earbuds for long, have you updated the earbuds? You can do so by installing the bose music app. I am certain that this will help with connectivity and making sure the right earbud is working. We have a great guide that can help you with this: https://bose.life/3zLMxTL
You can also check out https://bose.life/3GxadPt for help with getting the right earbud working as its best as well as https://bose.life/3Mwz6yB to help with connecting the earbuds
If you need any further assistance, please reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
- Pros mentioned:Sound quality
Love the sound of Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality and versatility these wireless earbuds give me. The ability to make adjustments to the sound in a phone app really is a plus.
I would recommend this to a friend - Cons mentioned:Connectivity
A gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these to my son and they kept dropping connection. He had to send them to Bose and waited 2weeks for an upgrade?
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm very sorry to hear your son's QuietComfort Earbuds II kept dropping their connection! In such cases, rebooting your smartphone is worth doing, as this can establish a stronger Bluetooth connection. Also compare performance with a different connected device. Our support team will help via troubleshooting and, if needed, an exchange for a new set of earbuds as well. Warm regards, Fiona M. - Bose Customer Support
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Behind the competition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are many issues with these that I thought Bose should have learned already from the first generation and every other headphone brand as well 1st you must have both earbuds out of the case to use can’t charge one at a time I keep one in my ear and one in my pocket when I drive or go somewhere where I need to pay attention 2nd the microphone to answer calls is only in the right ear bud if you need to answer a phone call you must have the right one unlike most headsets you can have either one The earbuds are constantly disconnecting and have to manually reconnect to Bluetooth, the NC works great when it works all in all I’m not impressed with $250
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
We're glad to see that you enjoyed the noise cancellation of the earbuds. Currently, the right earbud can be used on its own or for music and phone calls, and for the left earbud to work. We're excited to let you know that we're going to be releasing a firmware update in the futurethat will allow for both earbuds to be used independently. This will be for music and phone calls, as there are microphones for calls in both earbuds.
It's surprising you're having connectivity issues. Please try the steps here https://bose.life/3sd5sTT or contact us at https://bose.life/38DNELy to get this resolved.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superior. Difficulty getting them to stay in.
I would recommend this to a friendBrand response from Bose Support
Posted .Hey,
It's great to hear that you're enjoying the sound quality of these earbuds. I'm sorry that you're facing an issue with the fit. Please ensure that you have tested the different stability bands and tips that come with the original packaging.
If this does not result in a better fit, please do not hesitate to contact our customer support for further assistance - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
- Pros mentioned:Sound quality
Early Christmas Present to Me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing!!! When using you hear absolutely nothing the quality & sound is awesome! Bose has the best quality products well worth the money!
I would recommend this to a friend - Pros mentioned:Sound quality
THE earbuds to get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, noise cancelling is fantastic and they are light, you barely notice them when you have then in.
I would recommend this to a friend - Pros mentioned:Sound quality
Bad noise cancelling, bt antenna in right earbud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds quality is great I especially when wearing both ear buds. BUT they have two fatal flaws. One if you want to wear only one ear bud it's only the right due to it having the Bluetooth antenna built in the left does not. It works for about 45 secs then freaks out. Two the noise cancelling needs work. I could hardly walk around my office with out getting wind noise and it would occasionally create a weird pressure in my ears like riding in a car with the rear windows down. Also the battery life was really short. I expected so much more from the top of the line head phone manufacturer and especially at that price point. So I ended up returning them and getting a cheaper pair of Sony ear buds that don't have as good sound quality but I can switch out between ear buds during the day.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it's great to hear you feel the sound quality is great on these. We always aim for the highest quality products. While we understand that you have since returned the product, we are always on hand to help address and resolve any concerns that you may have.
Single ear bud use is fully available in the latest firmware update available through the Bose Music app.
You can find guidance here to ensure the best noise-cancelling functionality https://bose.life/3zth7Ss
The earbuds should last 6 hours, and can be re-charged fully 3 times from the charging case. To ensure the best battery life please follow these steps https://bose.life/3FqFILl
If you need any further assistance in the future, please reach out to us directly at https://bose.life/3kp6LLF as we would love to help.
Thanks,
Matt - Bose Customer Service
Their ight
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Not bad. Wouldnt say their the greatest but they do what you want
No, I would not recommend this to a friend