Customer Ratings & Reviews
- Model:
- 870730-0030
- SKU:
- 6535031
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
Not my style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the preset volume control. I gave them away
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Dissatisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated, I bought 2 pairs and the second pair one ear stopped working. They do have great sound but call quality and durability is bad.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We’re sorry to hear that you’ve had issues with durability and call quality. While we’re glad you enjoyed the sound, we understand how frustrating it can be when one side stops working. If you haven’t already, we’d love to help troubleshoot or explore possible service options. For further assistance, please reach out to our support team via: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Bose Customer Support
Not happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These arent good for loud areas. I returned and got a different brand.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Meh...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancelling are great, but they are constantly falling out. Cant get a decent fit with the tips provided. And the app leaves much to be desired. I expect more from Bose. Especially at 250 dollars each. Not impressed
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
It's great to hear you were impressed by the sound quality and noise cancelling features of the QC Earbuds II, but I'm sorry to hear you've had difficulties with getting a good fit with the included eartips. Our tips are designed to fit most ear shapes and the Bose Music app gives some good advice for how to achieve the best fit. In some cases you may find that your ears simply don't work with the tips and for that an Alternative Size Kit can be purchased. If you need help with this, please do not hesitate to get in touch with us via https://bose.life/3ET4mCs. We'll be more than happy to help!
Jeff - Bose Customer Support
Bose wireless noise canceling earbuds for sleep.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised for sleep but 5 hours when the battery gets low you are shocked awake by a loud voice announcing “your battery is low”. Disabling voice does not work because apparently per Bose it cannot be disabled. Not recommended at all for sleep.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
The earbuds are designed for every day use during daily activities. They were not designed for use while sleeping as they may stick out more than comfortable for sleep. We have also not advertised them for sleeping. If you would like more information on the earbuds, then please reach out https://bose.life/contact as we'd love to help.
Nic - Bose Customer Support
Bettery life.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batterty life is short. Has to charge every two hrs
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for taking the time to leave your thoughts on the QC Earbuds II. The battery life you're experiencing is well below what we would expect. For reference, you should be getting ~6 hours of playback on a single charge, with an additional 18 hours offered by the charging case.
If you're having poor battery life, please get in touch with our team via https://bose.life/3ET4mCs and we will be happy to assist you further in resolving this.
Jeff - Bose Customer Support
- Pros mentioned:Sound quality
LOVE THESE!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality for these earbuds are second to non. Amazing sound quality and comfortable to wear. I totally love the new features on this upgrade.
I would recommend this to a friend - Pros mentioned:Sound quality
Not ideal for sudden loud noises
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first pair of Bose earbuds and i have to say I'm disappointed. At first, i was impressed by the noise canceling on these earbuds, they were much better than my previous Sony WF-1000XM4 pair. However, as a dog groomer I need earbuds that block out all the dogs barking, crying, loud dry blowers and unfortunately these dont work too well. Everytime a dog barks, theres a horrible loud pooping noise that sounds like the microphone is being overwhelmed. Almost like if someone if flicking or tapping a live microphone. I almost kept them, but I hate that popping sound so much i would rather not wear earbuds at all. For $300 its definitely not worth it. Also the app always says its not connected to my earbuds but my phone says otherwise.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for your review. I am glad you enjoy the noise cancelling of the earbuds. It is surprising to hear that the noise cancelling was unable to block out as much sound as you would expect. Sometimes the performance can be impeded whe not using the best eartip and band sizes for you and as such, I would recommend trying the other ones avaliable in the box. When the fit is not optimal, this can result in audio artifacts for the microphone, which I am confident is the cause of the 'popping' noise you have encountered.
If the app is not showing the earbuds is connected, I would recommend uninstalling/reinstalling the app.
If you require any further assistance, please reach out to your customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
The good and the bad Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We enjoyed the awesome sound. Unfortunately it has trouble charging. It becomes disconnected while charging. Very annoying. You must charge it every night. The battery doesn’t last very long. If you use the ear buds often. Unfortunately our 14 day return has expired. Stuck with them
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We're sorry to hear that you're having some issues with charging your QuietComfort Earbuds II. These should provide you with up to 6 hours battery life with a single charge, and the case will provide you with an additional 3 full product charges. You have a 1 year warranty and lifetime of support available with your product, reach out to us via https://bit.ly/3UNtwsQ an agent will be happy to help get this concern resolved for you.
Tegan - Bose Customer Support
Not staying in ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keep falling off my ear, but it is very durable.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there,
Please try our guide here https://bose.life/464ZWoC for help with the earbuds fit. You can also contact us https://bose.life/contact for help as well.
Nic - Bose Customer Support
- Pros mentioned:Battery life
Best of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best just got better ! More compact and smaller charging case than Earbuds 1. Last just as long though :) Cant go wrong with Bose.
I would recommend this to a friend - Pros mentioned:Sound quality
Love them!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so great!! I use them primarily for working out, and while studying. They don’t fall off, and have great sound quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son will use these for music and videos while fly on airlines. Also want to have the noise cancelling in order to sleep on the plane.
I would recommend this to a friend Nope. Nope and nope.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are poor at best. I gave them one star because I have hard ears to fit and these were mostly comfortable. However, These have a horrible time connecting to the app even after deleting the app, then re-downloading it. Twice. Also ensuring the cell phone's device firmware was completely updated. The buds are in my opinion extremely hard to get out of the case for use. A family member said that these were worse in call quality than the Quiet Comforts I had before. There was more background noise that she had to fight through to hear me clearly. Battery life is worse too. I am returning them. Especially since they are more expensive. Not worth the fight.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, I am glad you liked how comfortable the earbuds were. I am surprised you has difficulty getting the earbuds connected to the app. To allow for the best connection, it is important you keep the phone and earbuds at least 5ft away from each other and make sure the firmware is up to date on the earbuds. If you still are unable to maintain the connection to the earbuds and the app, we have a great article that can help make sure you can make the most of the earbuds: https://bose.life/3JFlijG
If the nose cancellation is not blocking out as much noise as you'd like, make sure that you have 'Quiet' mode enabled in the Bose music app.
You can also get help with the battery life by checking out the following link: https://bose.life/3JF2ZLm
If you need further assistance, please reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
- Cons mentioned:Connectivity
Poor battery life, frustrating connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connectivity to devices. You need to manually disconnect from a device and then manually connect it to the next device. Very frustrating. Battery life was not good and Bud’s cannot be charged in the case. Returned them
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Sean.
Thank you for your post. Sorry to hear that you have to return your earbuds. To connect to a second device that has previously been paired with the earbuds, you may simply select the earbuds on the second device’s Bluetooth settings menu, and the earbuds will disconnect from the first device and connect to the second. New Bluetooth devices, should be paired with it, first. Also, the battery life is as follows: 6 hours (earbuds); additional 18 hours (case). A quick charge time of 20 minutes can give you up to 2 hours.
If you require assistance in the future, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Buyer Beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the worst earbuds that I’ve owned, not only have I had to get them replaced by the Bose company twice but they don’t hold a connection to my phone at all. They are constantly dropping the connection in only one of the earbuds or both of them. Then I have to go through a whole process of restarting my phone deleting them from my Bluetooth turning back on my phone, connecting the headphones again when it should be just open the case pop the earbuds in and you’re good to go. They are definitely not worth the price for something that won’t connect or stay connected.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Aiko,
I am very sorry to hear about the continuous issues you have experienced with your QuietComfort Earbuds II despite replacing them.
We would love to hear more about this, and assist you further. We will do our best to find a suitable solution for you.
You can find our details here: https://global.bose.com/en_us/index.html
Best regards,
-Lau (Bose Customer Support)
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones with great noise cancellation.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Fantastic head phones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these headphones, for top of the line ear buds I fond these to be at the top or comparable to any other ear bud out there.
I would recommend this to a friend - Pros mentioned:Sound quality
the compact connections
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the personal sounds that elevate you to yourself. Compact and very yours connections on your own world and sustainable own way.
I would recommend this to a friend - Pros mentioned:Fit
Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the great earpieces I have ever bought. It doesn’t fall out of my ear. I would recommend this to buy great great great.
I would recommend this to a friend