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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4190 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 4,190 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great fit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelation lots of different ear tips to customize to my ear shape

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound it is amazing how Bose can make these tiny earpieces sound so good!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise canceling and a great fit. Audio sounds amazing. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better sound quality than airpods pro 2 and works both on apple and android.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had mine now for about 3 months and they’ve been nothing but trouble. They continually drop connection , one plays the other doesn’t. I’m returning them tomorrow.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, thank you for reaching out. It is surprising that the earbuds would not stay connected. I am sorry to hear you have decided to return the earbuds. We have a great article that will help make sure you stay connected to your earbuds: https://bose.life/3xZTmAe

      Liam - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Killer earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds for me! ANC is no joke!!! The sound quality is great, also!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, good technology (it announces who is calling from your phone) but noise canceling isn’t as good as my Sony. I bought these to mow the lawn, but it really doesn’t cancel the nouse from the mower. The Sony does.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellents, great for daily workout and the cancellation noise is great too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    PERFECT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Confort, excellent sound, small case and just great the NO NOISE..Amazing.!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Killer sound, kills the sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great, and great noise cancellation. Comes with everything you need

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best head phones I have ever used. got a pair for my daughter and my wife

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Quality Bluetooth

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love these but for 500 plus I expect the blue tooth connection to be perfect. but it sucked, always loosing connections and very hard to reconnect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No comment,the sound cancellation is good ,this is my best bose QC earbuds ll

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What made me buy these was the sound and overall review day they are top of the line. Not true they cost me 260.00 and they are bad

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, we are sorry to hear that you're disappointed in your product. If you would like any product support, please reach out to your local Bose product support team via https://bit.ly/3UNtwsQ

      Tegan - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    In a week they stop working.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A week... only one hearing aid works... The left one stopped working and it's a problem to connect them to the iPhone every time they are going to be used

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Jose,
      This is not the experience we would expect. Do ensure that your stability band is on correctly, if not, this can interfere with the charging connections. Your product comes with a 1 year warranty and a lifetime of support, if you require additional assistance, do contact us via https://bit.ly/3UNtwsQ
      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Waaaaayyyyyyy better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waaaayyyy better then the last version. I do miss the wireless charging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Big things in a small package

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality perfect for working out at the gym or just working

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Re

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite set of bose ever made i love the noise cancelation

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issues with connection. The mic is not working and it keeps getting disconnected

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    POOR QUALITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound extremely poor quality I pushed this on December 31 and today is January 31 and they broke already don’t buy amazing sound quality poor made material

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      This is not the experience we would expect. You have a 1 year warranty and a lifetime of support available for your product, please contact us so we can assist you with service options. You can reach your local support via https://bit.ly/3UNtwsQ

      Tegan - Bose Customer Support bose