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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4190 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 4,190 reviews
  • Rated 1 out of 5 stars

    Have fun connecting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These get a one star for being the most difficult to use headphones I've ever had. Even when following instructions and connecting them to your devices, they'll stop working the next time you want to use them. It's a chore to get them to work, but you'll forget about it until the next time you try to use them. The microphone quality is extremely poor, and the sound cancelling is nothing remarkable. The only redeeming quality these earbuds have is their low sound spectrum. Spend your money elsewhere

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      It's great you enjoy the sound of the earbuds. I understand you're having connectivity concerns when using them, and we have a troubleshooting guide here https://bose.life/3s1aRjN that can help with getting those resolved. You can also get help for the microphone here, and if needed we can help direct with both. Please contact us https://bose.life/contact for further help if you need it.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love all my Bose products

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his new earbuds. He said the sound is incredible.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Bose EarPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound, problem when are charging I don’t recommend this ear pods sorry

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Elman - your QuietComfort Earbuds II should not produce poor-quality sound, and should charge correctly. If this is not happening, try resetting the earbuds. If that fails, please contact our support team for assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose buds QCII

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buds I've heard so far. Noise canceling is also really nice

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in-ear headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They truly make it quiet!!! The noise canceling is really the best.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best earbuds i've owned, and are worth it glad i got them

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor connectivity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connect was not very good it would take a long time for my devices to find them. My bose sport connect better and paid half the price.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Marisol.
      Thank you for your post. Sorry to hear that you are having trouble connecting to your earbuds. Please follow the simple steps here to address this, https://bose.life/3MYpJrr. If you require further assistance, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      - Marvin bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCT, very good noise canceling. Bose is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get it…A+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why I did not get it sooner…. The best earbuds on the market.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Such a disappointment.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst headphones I’ve had in 15 years. The touch feature doesn’t work. They continually disconnect from the phone which requires you to take them out and put them in the case, then turn off Bluetooth on your phone, then try to reconnect and hope it works. The headphones charging is 50/50 chance it actually works. And a fully charged headphone will somehow go to 0 just sitting in the case. Please do not buy these

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Andrew.
      Thank you for your post. Sorry to hear that you are having issues with the QC II earbuds. Have you tried updating the case and the earbuds to their latest firmware? Please follow the simple steps here to address those issues. https://bose.life/44pteh4. If you require assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Battery life don't last long

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life doesn't last long. After being in my ear for about 6 hours and only talking on the phone for about an hour the battery goes dead.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Gary.
      Thank you for posting. The battery life of the earbuds is 6 hours. The charging case has and additional 18 hours. With a 20 minutes quick charge it will give you for up to 2 hours of normal use already. Hope this information helps. If you have more questions, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge step up from prior version - great sound, decent call mic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product bose gas always a good product i have several bose

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and great sound while limiting background noise

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Revie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    okay ear buds. far better than beats by Dre wireless ear buds, but again, just expected more out of these especially the noise cancellation feature. Air Pod Pros are better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very glad that i bought this item. The sound quality are great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome earbuds and awsome noise cancellation. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound good and noise canceling is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It's a Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is Amazing. The sounds,the Quality, It's a Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation, worth the expinsive price tag.

    I would recommend this to a friend