Customer Ratings & Reviews

2 pairs defective, had to called Bose to trouble shoot it, in the end I had to switch it out. Bose sent me a new pair, which is working but the noise canceling is so so.

Wont let you connect left ear without the right ear. My right ear was hurting, so tried to connect the left ear and disconnected.

2nd time i went to use them. bluetooth keeps cutting out.

I am very very sad to say these Bose wireless earbuds are an extreme disappointment. While the sound and style are flawless and they fixed the ear fit problem from thisodels predecessor, being able to hear your conversation during a phone call is an epic fail. I have returned mine, but I. Hopeful that in a short time the folks at Bose will solve this problem. If and when they do, I will purchase them again.

I am very very sad to say these Bose wireless earbuds are an extreme disappointment. While the sound and style are flawless and they fixed the ear fit problem from thisodels predecessor, being able to hear your conversation during a phone call is an epic fail. I have returned mine, but I. Hopeful that in a short time the folks at Bose will solve this problem. If and when they do, I will purchase them again.

I've had these for a month. Left ear piece is already making noises. First it wouldn't play any sound. But it would recognize I had it on and would mute sound or enhance it like it should. But would not play sound. Now, it plays sound and works fine with an extra added feature. It sounds like I have a fan on my left ear. Later it works fine. Then it doesn't. Very frustrating. I did get the warranty. But it means having to go swap them out and paying for another warranty.

I've been a fan of Bose for a long time, and was very disappointed in this product. I mainly wear headphones at the gym and prefer noise canceling headphones to make it easier to lock in. It was impossible with these headphones because even lvl 10 noise cancellation i heard everything around me. Unfortunately i had to return the headphones, because did not feel the quality matched the price

Doesn't stay connected to Bluetooth long. While using, they work great! But if not actively being used, they disconnect easily.

I am a Bose fan and have had multiple Bose headphones. These are by far one of the worst ones I have every had. They are very low in sound. People are not able to hear me when I am talking to them. Also, one of the earbuds went out. I still have my old Bose headphones and they are louder and sound much clearer then the new Bose headphones.

Not as comfortable as the first model, but still above average to competitors. ANC isn't much better than the first model. Sound quality I feel is under the Sony xm4.

I have a fairly big collection of true wireless earbuds, ranging from AirPod Pros, Sony XMs and Devaliets, among some other brands like Soundcore which punch well above their weight. So far the Bose QuietComfort II are my favorite of the bunch hands down. I also collect headphones (Meze Audio Neo 99 are my current favorites) and consider myself to be an audiophile. I know Bose sometimes gets an undeservedly bad reputation by purists, but I'm glad I gave these a chance. Overall sound quality is very good. These have a "fun" sound signature and add some color to music in an engaging way. Highs are a bit forward but in no way harsh. I like to test headphones using Porcupine Tree's "Blackest Eyes" for high end. The song starts out with a loud distorted guitar riff that falls apart and sounds painful in most headphones. The Bose preserve the tone of the guitar well and provides good resolution without falling apart. Mids have that signature Bose sound with slightly pronounced midrange, but nothing out of line. The Bose app includes a three-band EQ to customize sound. I ended up lowering the high end quite a bit and I emphasized the low-end. I know as an audiophile I'm supposed to value "neutral" sound, but face it, I like a lot of bass, and these deliver! Testing with more Porcupine Tree I was blown away with the subtle kick drums at the beginning of "Herd Culling" which had a nice, well-defined thump to them. Sub-bass really shines on these and anyone into EDM or hard rock would really enjoy them. I have yet to find a genre that they don't handle well. Comfort is top-notch. Out of the box I got a good seal and fit with the ear-tips and bands that were on them. Just in case, though, there is a lot of extras included for the perfect fit. I usually start to get itchy and have to remove IEMs for a little bit every once in a while, but have no problem with the QuietComforts. They somehow fit tightly without any pressure anywhere. I've been getting back into shape and jogged a little with them in and they are definitely not going anywhere. The charging case is a little big, but is rounded and set up in a way that makes it easy to get into and out of a pocket. It includes USB-C charging, but no wireless charging capability. I do wish I could just throw them on a QI charger, but that's a minor complaint. Everything else about them is perfect! Mine had a day-1 software upgrade that I applied before using the first time. Be advised that the first update took me a lot longer than I had anticipated, so don't panic when you update yours. They're fine! Now for the important part: the noise cancellation! Noise cancellation on these is nothing short of miraculous and they bested my Sony XM series, which I didn't think was possible. For fun I turned it up all the way and then cranked my stereo in the same room and couldn't hear it at all. I like that the app allows you to tune the noise cancellation to your liking and save it as a preset. Then you can select presets by tapping the earbud itself rather than opening the app, which is really handy in a lot of situations. There's also a transparency mode so you can safely hear around you. Unlike some other earbuds and headphones music sounds the same with NC on or off. There is a slight hiss with NC on and no music playing, but its not noticeable when music is playing. These are perfect for public transit or airplane use. Don't hesitate on these. If you're looking for the best noise cancelling TW earbuds for overall usage these are them!

Big on Bose but was very dissapointed with these , walked right back in and exchanged because the quality difference

I have had it less than a year without much use and the the right bud side does not work at all and also tried resetting it . Let this be a lesson to anyone buying this product you are sure wasting your money. Don't make the same mistake i did.

Earbuds never arrived. This is the 2nd time I have ordered Bose earbuds from BB online, and in BOTH instances (orders made several months apart) the shipment was lost in transit. I will never waste my time ordering anything from Best Buy onlline. As for the Bose QCIIs, they work fine coming from another seller.

Worked for one day. Very difficult to resolve issues. Had to return. Very disappointing since I was headed out of town.

In less than one year, one of the ear buds failed. I was not able to get standard 1 year support from Bose for some reason (their system claimed that they were out of warranty). Will try with Best Buy but it's odd how the product was not accepted by the Manufacturer while less than a year old.

I gave this five stars because they do exactly as promised. Great product BUT my ears must be really small because no matter what configuration I did with the included different earbud pieces...they really really hurt my ears. :-( I returned them and got the headphones.

Very disappointed. Had the version before these and they lasted years. I had these about a month and the mic is terrible. I cannot use them for zoom calls or phone calls. The person on the other end says they make screaching sounds and my voice is distant and echoey. I spent a lot on what i thought were quality earbuds.

I’m a music kind of guy and I love to dig me some tunes you get me their partner

The ear buds constantly falls out of my ears when i touch them it hangs up phone call